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Need computer help!!!
    #10100326 -

My sony vaio vgn-c190g laptop started acting up yesterday; it freezes every time after I start it up after about 3-5 min.

This all started after I went one to one of those south park episode streaming sites. I didn't click on any ads or download anything.

I've tried:
--doing a system restore (i was able to restore my comp to an earlier date, but it still freezes as usual)
--using vaio system recovery to wipe my C drive (this has worked in the past, but won't work at all now. if i choose to do a C drive wipe from the vaio recovery menu, my computer just restarts and i'm back where i started.)

Any suggestions?

Edited by vigilant_mind (04/03/09 03:11 PM)

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Re: Need computer help!!! [Re: vigilant_mind]
    #10100348 -

:badcomputer:  ... :shrug:


--------------------

"All mushrooms are edible; but some only once." Croatian proverb. BTW ...
  Have You Rated Ythans Mom Yet ?? ... :taser:  ... HERE'S HOW ... (be nice) .  :mod: ... :peace:

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Re: Need computer help!!! [Re: vinsue]
    #10100379 -

OK so first you did a system restore and it didnt work. That leads me to believe it's either hardware or malware. a system restore wont get rid of malware.

you also essentially formatted your drive. I assume you dropped an image onto your computer which basically is like you pulling it right out of the box after you bought it. You said this didn't work either. If it was malware, this would fix it for sure. So it's most likely a hardware issue.

First though, restart into safe mode, most likely tapping F8 will get you there when you restart your computer. It varies sometimes from manuf. to manuf. - restart in safe mode and see if it still freezes up after awhile. Then report back here w/ the results.

I would say download a memory test program but you say you cant have it on for more than 3-5 minutes. If you can restart in safe w/o a problem then its possible we can get you to download some things to test with. But we can deal with that after we know if you can boot into safe mode w/o a problem.


edit: oh wait, my fault. you couldnt drop an image down. Sorry i missed that little bit. Still try safe mode.

Edited by Platinum (04/03/09 03:21 PM)

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Re: Need computer help!!! [Re: Platinum]
    #10100387 -

Besides the freezing, are you noticing any popups or anything else? Maybe programs telling you that you are infected or something?

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Re: Need computer help!!! [Re: Platinum]
    #10100394 -

you could try and de-fragment your hard drive


--------------------
"I have never had a problem with drugs, only problems with the police"--Keith Richards

"Think for yourself, Question Authority"--Timothy Leary

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Re: Need computer help!!! [Re: Platinum]
    #10100410 -

I'm in safe mode now and it seems to be working just fine.

I haven't noticed any pop-ups or anything like that on my computer.

What now?

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Re: Need computer help!!! [Re: vigilant_mind]
    #10100422 -

OK - download Hijack This and install it to a real directory. Not a temporary directory. Something like C:\HijackThis or something like that.

Run the program, and have it scan and save a log. Then post that log here. Then, don't listen to what anybody else here says besides me, or Gumby, or someone else who knows what they are talking about. Fucking with shit w/ this program can cause lots of problems if you dont do the right things.

So yeah, paste your log here.

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Re: Need computer help!!! [Re: Platinum]
    #10100452 -

Auto-Summary
This is a HijackThis logfile from a Windows XP SP2 system, saved on April 3, 2009. The scan shows various running processes, including system files, Internet Explorer, Trend Micro HijackThis, and several third-party applications like Adobe Reader, Norton Internet Security, and Sony-related software. The log also lists numerous BHOs (Browser Helper Objects), run keys, run-once keys, and startup items that could potentially impact browser behavior or system functionality. The presence of multiple toolbars, run keys, and extra menu items suggests a cluttered browser environment. While not inherently malicious, the extensive third-party software and run items warrant a thorough review to ensure system security and performance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:33:26 PM, on 4/3/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\dwwin.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sony.com/vaiopeople
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R3 - URLSearchHook: (no name) - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - (no file)
R3 - URLSearchHook: AOLSearchHook Class - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AOL\AOL Search Enhancement\AOLSearch.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: AOL Search Enhancement - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AOL\AOL Search Enhancement\AOLSearch.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [ISBMgr.exe] C:\Program Files\Sony\ISB Utility\ISBMgr.exe
O4 - HKLM\..\Run: [VAIO Update 2] "C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe" /Stationary
O4 - HKLM\..\Run: [SonyPowerCfg] "C:\Program Files\Sony\VAIO Power Management\SPMgr.exe"
O4 - HKLM\..\Run: [Switcher.exe] C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
O4 - HKLM\..\Run: [DISCover] C:\Program Files\DISC\DISCover.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [PartSeal] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Bluetooth Manager.lnk = ?
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 3.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Image Converter video recording monitor for VAIO Entertainment - Sony Corporation - C:\Program Files\Sony\Image Converter 2\IcVzMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation  - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SonicStageMonitoring - Sony Corporation - C:\Program Files\Common Files\Sony Shared\WMPlugIn\SonicStageMonitoring.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

--
End of file - 10680 bytes

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Re: Need computer help!!! [Re: vigilant_mind]
    #10100528 -

This isn't your problem, but if you don't know what trymedia.com is then put a check mark next to

O15 - Trusted Zone: http://*.trymedia.com (HKLM)

and click fix checked. That wouldn't be your problem though. And you can sit in safe mode for a long time w/o it freezing?

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Re: Need computer help!!! [Re: Platinum]
    #10100539 -

Damn...Platinum to the rescue:congrats::thumbup:


--------------------

"All mushrooms are edible; but some only once." Croatian proverb. BTW ...
  Have You Rated Ythans Mom Yet ?? ... :taser:  ... HERE'S HOW ... (be nice) .  :mod: ... :peace:

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Re: Need computer help!!! [Re: Platinum]
    #10100548 -

OK, I deleted the trymedia.com thing.

So far my computer is running fine in safe mode. No freezing or slow processing.

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Re: Need computer help!!! [Re: vinsue]
    #10100560 -

vinsue said:
Damn...Platinum to the rescue:congrats::thumbup:


lol other people can help. nobody else was so i jumped in. I'm high and I haven't worked on computers in a few weeks. When I'm @ school I'm not working. I work in the IT dept of a company.

I was actually going to ask if anybody else had any ideas too.

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Re: Need computer help!!! [Re: Platinum]
    #10100577 -

did you start safe mode w/ networking - i assume you did, just curious.

Edited by Platinum (04/03/09 04:07 PM)

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Re: Need computer help!!! [Re: Platinum]
    #10100611 -

Yep.

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Re: Need computer help!!! [Re: vigilant_mind]
    #10100617 -

vigilant_mind said:
This all started after I went one to one of those south park episode streaming sites.


Does anyone think that this could be a problem? I think it uses Java, maybe was there an update it needed to get? Also, have you installed any software or hardware recently?

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Re: Need computer help!!! [Re: vigilant_mind]
    #10100621 -

Hmm, I need to think about this.

It freezes when you start up normally, but not in safe mode.
You've restored to a restore point - still problems
It won't reformat using the Sony software - now this part has me a bit confused.

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Re: Need computer help!!! [Re: Platinum]
    #10100640 -

Did you forget ??? http://www.shroomery.org/forums/showflat.php/Number/10087760/fpart/2/vc/1:waits: :popcorn: . . . . :peace:


--------------------

"All mushrooms are edible; but some only once." Croatian proverb. BTW ...
  Have You Rated Ythans Mom Yet ?? ... :taser:  ... HERE'S HOW ... (be nice) .  :mod: ... :peace:

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Re: Need computer help!!! [Re: vinsue]
    #10100658 -

oooh I thought coaster made you one. I'll get on that! Sorry mate!

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Re: Need computer help!!! [Re: vigilant_mind]
    #10100659 -

I didn't catch this right away, but I see you have XP Service Pack 2. I wonder if having SP3 would make a difference. It hasn't given me any problems on multiple machines, and you can rollback if it gives you troubles.

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Re: Need computer help!!! [Re: Polati]
    #10100751 -

Start in safe mode, go to run -> msconfig and disable startup programs and services you don't need / recognize.

If it's a freeze it sounds like corrupt software on boot.

Also try checking diagnostic start up in msconfig (only starts whats required by windows)

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