Quote:

to StonedShroom: I understand your lack of technical prowess or desire to have it (remember when you started hooking all your speakers to your stereo?). i'm interested in this topic because i'm always open to input from the "other side" to help me help you.

---

I just had an interview and this was one of the questions. My answer was how I used to explain defragmentation

Imagine all the programs that run your computer as a deck of cards. Now when the computer is running slow that means the deck of cards have been strewn out like '52 card pick up' so it's taking longer for the computer to find what program it needs. when you run the defrag it puts all the 'cards' back in a neat stack, in order, so now when the computer looks for a 'card' it's the right place in the stack.

edit: oh and to the people whining about the helpdesk... I work helpdesk for tech support/billing for a cell phone company. our help desk is only for reps, not customers, but my god. I wonder how some of these people even got through the testing to be a tech support agent. You know that commercial where that baby is hitting the mouse with a toy hammer and fixes the computer? I think some of these idiots banged their head on the mouse and somehow clicked the right answers for the online tests we have to pass to be able to take calls.

example:

me: helpdesk
idiot: uhm, how do I turn on a Nokia?
me: ...... power button
idiot: oh.... ok thanks