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Offlineshirley knott
not my real name
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Registered: 11/11/02
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explorer help please
    #2289271 - 01/31/04 10:11 AM (13 years, 2 months ago)

hi there.

i'm not very computer savvy, so i'll need a lot of help with this. i use XP and surf using explorer as my browser. since a few hours ago i've been unable to run explorer -

when i click it i get a box with "Internet Explorer has encountered a problem and needs to close.  We are sorry for the inconvenience." and an offer to send an error report. i send it and get a 'more information' thing to click. this gives me the same message, then microsoft crash analysis opens in a browser window for a few seconds and closes itself.

i tried to reinstall explorer, but it says it can't as a newer version is installed. i can't find where to uninstall it from.

i am now online using 'MSN explorer' (?another browser) that i think i got onto from the start menu somehow. i tried the mydoom finding tool, and it said i wasn't infected.

can someone help me get Explorer up and running again?

:frown:


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buh


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InvisibleTinMan
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Registered: 10/01/02
Posts: 2,956
Loc: Russia
Re: explorer help please [Re: shirley knott]
    #2289285 - 01/31/04 10:24 AM (13 years, 2 months ago)

Reboot first :smile: then try uninstalling all the IE patches that are installed under add/remove programs if the problem isn't fixed. Did you install any utilities for IE?

Most of the time when this happens a format and reinstall is necessary, but work around it as long as you can, it could be a temp thing.


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Offlineshirley knott
not my real name
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Registered: 11/11/02
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Re: explorer help please [Re: TinMan]
    #2289416 - 01/31/04 12:24 PM (13 years, 2 months ago)

thanks tinman. i'll try that. why can't i find explorer under add/remove?

i'll be back for more help if nothing doing.


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buh


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OfflineAnnoA
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Re: explorer help please [Re: shirley knott]
    #2289463 - 01/31/04 01:34 PM (13 years, 2 months ago)

>why can't i find explorer under add/remove?

Because it?s a part of the system.


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Offlineshirley knott
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Registered: 11/11/02
Posts: 9,105
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Re: explorer help please [Re: Anno]
    #2289507 - 01/31/04 01:57 PM (13 years, 2 months ago)

thanks both, but still no good. what can i do next?

why can't i reinstall explorer from the internet? it tells me i have a more recent version installed so it can't help me. in the add/remove section it has a bunch of XP hotfixes, but i can't see any explorer patches.


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OfflineAnnoA
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Re: explorer help please [Re: shirley knott]
    #2289533 - 01/31/04 02:12 PM (13 years, 2 months ago)



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Offlineshirley knott
not my real name
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Registered: 11/11/02
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Re: explorer help please [Re: Anno]
    #2289643 - 01/31/04 03:00 PM (13 years, 2 months ago)

thanks anno and tinman for the tips. thankfully not needed now:

first i found a way to change the registry keys so that i was able to reinstall explorer 6 even though the same version was onboard (this didn't work). then i downloaded some diagnostic thing that diagnosed 129 errors, and wanted me to buy it for a fix (forget that). then i removed some random XP hotfixes from the control panel (still no fix). finally i did a system restore to yesterday's settings (which appears to work).

i don't understand computers at all, but at least i have my shroomery friends to help me out  :smile:


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buh


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InvisibleXochitl
synchronicitycircuit
Registered: 07/15/03
Posts: 1,241
Loc: the brainforest
Re: explorer help please [Re: shirley knott]
    #2289663 - 01/31/04 03:09 PM (13 years, 2 months ago)

Same thing happened with my Outlook Express. One day it just would not open. Same error warnings. I tried to reinstall & everything else but to no avail. But looking back, it was a blessing in disguise. I started to use Moz Thunderbird as my email client - even though its a pre-release, it still kicks Outlook Express in the face.

Perhaps check out another browser for the time being...I bet after a few days you wont go back to IE. Click on my sig to download  Moz Firebird :thumbup:

Cool monkey btw :heart:


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As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

-Donald Rumsfeld 2/2/02 Pentagon


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InvisibleTinMan
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Posts: 2,956
Loc: Russia
Re: explorer help please [Re: shirley knott]
    #2289880 - 01/31/04 05:06 PM (13 years, 2 months ago)

Anytime! But you do owe me $40 for that help session...


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OfflineMAIA
World-BridgerKartikeya (DftS)
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Re: explorer help please [Re: Xochitl]
    #2307895 - 02/06/04 10:12 AM (13 years, 2 months ago)

I'm using it right now :wink: :thumbup:
I use to work with several plugins for web development, this thing is sweet !!!

MAIA


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Spiritual being, living a human experience ... The Shroomery Mandala



Use, do not abuse; neither abstinence nor excess ever renders man happy.
Voltaire


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Offlineriffic
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Registered: 09/12/02
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Re: explorer help please [Re: shirley knott]
    #2314900 - 02/08/04 05:45 PM (13 years, 2 months ago)

-edit-


Edited by riffic (03/11/14 02:04 AM)


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