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Man records nightmarish attempt to cancel cable, Comcast apologizes * 1
    #20279883 -

Deciding to cancel a cable service subscription can be difficult -- breaking the news to the cable company can be near-impossible.

Tech journalist Ryan Block and his wife Veronica Belmont tried to cancel their Comcast service last week over the phone.

Block says 10 minutes into his frustrating conversation with the Comcast customer service representative, he started recording the phone call, which he posted on SoundCloud.

The representative, whose name Block withheld, repeatedly demanded to know why Block would want to cancel the service.

Block tells WTOP he and his wife told the representative they wanted to change providers, before the recording began.

Several times the agent said "I'm just trying to understand," although Block's statements were clearly understandable.

"It sounds like you don't want to go over this information with me," says the representative.

"I am declining to state why we are leaving Comcast, because I don't owe you an explanation," Block said patiently.

"We are the number one provider of Internet and TV service in the entire country," continues the rep. "Why is that you're not wanting to have the number one service?"

"I'm just trying to figure out what it is about Comcast service that you're not liking, and not wanting to keep," states the agent.

Block asked the representative to simply cancel the service, but the agent countered with "I'm just trying to help you."

Contacted by WTOP, Jenni Moyer, senior director of corporate communications network & operations apologized.

"We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize," says Moyer.

"The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives," says Moyer.

"We are investigating this situation and will take quick action," says Moyer. "While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect."



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Peace & Love

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: blueyz]
    #20279896 -

BAHAHAHAHAHA :rotfl:


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Omnicyclion.org
personal empowerment for the world

:nyan: LGBT - Love God Before Tradition :nyan:

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: Asante]
    #20279899 -

comcast is horrible.  i'm about to cancel mine later this month. sure it will be a similar nightmare

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: memes]
    #20279901 -

Record the call and report back :awebig:


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Omnicyclion.org
personal empowerment for the world

:nyan: LGBT - Love God Before Tradition :nyan:

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: Asante]
    #20279906 -

embarrassed my ass - the rep was so surprised because the industry practice is to drill company-favourable mindset into the employees until they cannot understand how anybody could have an issue with the company without being sick in the head. hard selling tactics in the extreme disguised as an outgoing and loyal disposition - it is really deranged.

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: doubtingmind]
    #20279915 -

doubtingmind said:
the rep was so surprised because the industry practice is to drill company-favourable mindset into the employees until they cannot understand how anybody could have an issue with the company without being sick in the head. hard selling tactics in the extreme disguised as an outgoing and loyal disposition - it is really deranged.


I must say it can be fun monkeywrenching their instructions.


"Do you want to join our company, you'll save 30% on your current bill."

"I'm not interested in saving 30%"

"But that's a lot of money you'd be saving."

"I'm not interested in saving a lot of money."

".."

"I want out of this conversation, have a nice day sir."


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Omnicyclion.org
personal empowerment for the world

:nyan: LGBT - Love God Before Tradition :nyan:

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: Asante]
    #20279920 -

Well isn't it like breaking a contract? That shit's hard to do.


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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: whatsgrimace]
    #20279975 -

Just got done reading this and was about to post a thread about it.
I have heard about that exact same thing happening to a lot of people I know,
but it's crazy to actually heard that first hand.


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Maiden, Mother, and Crone.

You are Me and I am You.

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: SARAtonin]
    #20279993 -

This is ridiculous, I was a customer service rep for a few years and this guy sounds like he loves his meff. :spun:


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A human being should be able to change a diaper, plan an
invasion, butcher a hog, design a building, conn a ship, write a
sonnet, balance accounts, build a wall, set a bone, comfort the
dying, take orders, give orders, cooperate, act alone, solve an
equation, analyze a new problem, pitch manure, program a
computer, cook a tasty meal, fight efficiently, die gallantly.
Specialization is for insects.- Robert A. Heinlein
Saint RedBow of the Shroomey Loomey-Patron Saint of Sandbaggin Sumbitchs

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: TheGreenArrow]
    #20279997 -

"It's something we can do...Ya."  :rofl:


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A human being should be able to change a diaper, plan an
invasion, butcher a hog, design a building, conn a ship, write a
sonnet, balance accounts, build a wall, set a bone, comfort the
dying, take orders, give orders, cooperate, act alone, solve an
equation, analyze a new problem, pitch manure, program a
computer, cook a tasty meal, fight efficiently, die gallantly.
Specialization is for insects.- Robert A. Heinlein
Saint RedBow of the Shroomey Loomey-Patron Saint of Sandbaggin Sumbitchs

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: blueyz] * 2
    #20280007 -




Here at comcast, the customer is always our bitch

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: Into The Woods]
    #20280014 -


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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: Into The Woods]
    #20280082 -

Seriously though, barring maybe showtime and the HBO I don't see why people even fuck with cable these days anyway.


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A human being should be able to change a diaper, plan an
invasion, butcher a hog, design a building, conn a ship, write a
sonnet, balance accounts, build a wall, set a bone, comfort the
dying, take orders, give orders, cooperate, act alone, solve an
equation, analyze a new problem, pitch manure, program a
computer, cook a tasty meal, fight efficiently, die gallantly.
Specialization is for insects.- Robert A. Heinlein
Saint RedBow of the Shroomey Loomey-Patron Saint of Sandbaggin Sumbitchs

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: TheGreenArrow]
    #20280085 -

Screw cable, I just download everything I watch off of pirate bay :shrug:

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: TheGreenArrow]
    #20280103 -

I also havn't been interested in watching cable TV lately. The commercials especially. I'll record shows that I like so I can just fast forward through the commercials. It just seems like every single advert is an attempt to brainwash whoever watches it. I'm sick of getting a throbbing headache after every commercial break from getting spammed by all of this information I don't want nor care about.


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:leaf: :usa:

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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: Webster10]
    #20280144 -

that sales guy is amazing. If i had ANY sort of business where i needed a salesman, i'd be kicking down that guy's door trying to hire him.


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Re: Man records nightmarish attempt to cancel cable, Comcast apologizes [Re: teamkiller]
    #20280202 -


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