Auto-SummaryIf Adobe Photoshop is giving you trouble during installation or after installation, follow these steps to resolve the issue:
1. If you encounter an error during setup, run an elevated command prompt as Administrator. For 32-bit Windows Vista users, navigate to C:\Windows\System32\ folder and for 64-bit users, use cd ..\SysWow64. Then, type regsvr32 jscript.dll and regsvr32 vbscript.dll, pressing Enter after each. If issues persist, reinstall the Adobe installer.
2. If Photoshop appears already installed, first locate hidden files and folders in Windows Explorer by following the provided steps. Then, use the uninstaller to remove Photoshop completely. After uninstalling, manually remove remaining folders and files from specified directories and registry entries. Backup any personal files before deletion.
3. Remove shared components used by multiple Adobe applications. Adobe advises against removing shared files if other Adobe apps are installed, as it may cause issues requiring reinstallation.
Following these steps should effectively resolve most Photoshop installation problems.
Is it literally telling you it's already installed, or is it just giving you an error during setup?
If error during setup:
Run an elevated command prompt as Administrator.
For Windows Vista 32-bit user, ensure that the command prompt is at C:\Windows\System32\ folder. For Windows Vista x64-bit, issue the following command to change to 64-bit folder in order to use the correct DLL files:
cd ..\SysWow64
Type the following command and hit Enter:
regsvr32 jscript.dll
and optionally (if problem persists),
regsvr32 vbscript.dll
Run the Adobe installer again.
If saying it's already installed:
Before you begin
Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full file names, which include extensions (for example, example_filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, or file name extensions that it recognizes.
To show hidden files, hidden folders, and all file name extensions in Windows Explorer:
1. In Windows Explorer, choose Tools > Folder Options.
2. Click the View tab in the Folder Options dialog box.
3. In Advanced Settings, select Show Hidden Files And Folders.
4. Deselect Hide Extensions For Known File Types.
5. Click OK.
Remove Photoshop using the uninstaller
The uninstaller is designed to remove everything installed by Photoshop. When you start Photoshop for the first time, or when you modify the preferences, new folders and files may be created. To ensure the complete removal of all additional folders and files, proceed to "Remove remaining folders and files for Photoshop" below after you use the uninstaller.
To use the uninstaller:
1. Choose Start > Settings > Control Panel > Add Or Remove Programs.
2. Do one of the following:
-- If you installed Photoshop from the Photoshop CD, select Adobe Photoshop CS2 and click Remove. Follow the on-screen instructions to remove Photoshop.
-- If you installed Photoshop from the Creative Suite CDs, select Adobe Creative Suite 2 and click Remove. Follow the on-screen instructions to remove the Photoshop component.
-- If you installed Photoshop from the Production Studio DVDs, select Adobe Production Studio and click Remove. Follow the on-screen instructions to remove the Photoshop component.
Note: When you run the uninstaller, you will be prompted to remove, keep, or transfer activation. If you plan to reinstall Photoshop on the same machine, you may want to keep your activation. However, after you complete the manual removal, you will most likely need to re-activate Photoshop. If you plan to install Photoshop on a different machine, you should transfer your activation.
Remove remaining folders and files for Photoshop
Backup any personal files you want to save from the following directories, and then remove the listed folders and files:
Documents and Settings\ [User Name] \Application Data\Adobe\CameraRaw
Documents and Settings\ [User Name] \Application Data\Adobe\Photoshop\9.0
Documents and Settings\All Users\Start Menu\Programs\Adobe Photoshop CS2.lnk
Program Files\Adobe\Adobe Photoshop CS2
Program Files\Common Files\Adobe\Launch\photoshop\9.0
WINDOWS\Installer\{236BB7C4-4419-42FD-0409-1E257A25E34D}
WINDOWS\Installer\{2A780209-2A41-4C75-932A-F6F0390D430A}
Remove remaining registry entries for Photoshop
Remove the application registry keys from the registry, if they are available.
Note: You must be logged into the computer as an Administrator to modify your registry.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't support editing the registry, which contains critical system and application information. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support. You may not have all of these files.
Important: Make a backup copy of the registry before you edit it.
1. Choose Start > Run, and type regedit in the Open text box; click OK.
2. Navigate to one of the registry keys listed below and select it in the left panel; it will appear in the registry editor as a folder.
3. Choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
4. Repeat steps 1-3 as needed for any remaining registry entries.
Remove the following registry entries:
HKEY_CLASSES_ROOT\Installer\Features\4C7BB6329144DF244090E152A7523ED4
HKEY_CLASSES_ROOT\Installer\Features\902087A214A257C439A26F0F93D034A0
HKEY_CLASSES_ROOT\Installer\Products\4C7BB6329144DF244090E152A7523ED4
HKEY_CLASSES_ROOT\Installer\Products\902087A214A257C439A26F0F93D034A0
HKEY_CURRENT_USER\Software\Adobe\Photoshop\9.0
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Photoshop\9.0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\4C7BB6329144DF244090E152A7523ED4
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\902087A214A257C439A26F0F93D034A0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\4C7BB6329144DF244090E152A7523ED4
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\902087A214A257C439A26F0F93D034A0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4C7BB6329144DF244090E152A7523ED4
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\902087A214A257C439A26F0F93D034A0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{236BB7C4-4419-42FD-0409-1E257A25E34D}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2A780209-2A41-4C75-932A-F6F0390D430A}
Remove shared components
Adobe applications typically install a number of shared components that are often used by multiple Adobe applications. Information about removing these shared components can be found in the following knowledgebase documents:
328358 , "Manually remove Adobe Bridge (Windows)"
333451 , "Manually remove Adobe ExtendScript Toolkit (Windows)"
333450 , "Manually remove Adobe Help Center (Windows)"
333458 , "Manually remove Adobe Stock Photos (Windows)"
Note: Adobe recommends against removing shared files, folders, and registry keys if other Adobe applications (for example, Adobe Creative Suite) are installed. Deleting shared files may cause problems that require you to reinstall the affected application.
Complete the removal
The former worked for me, the latter may work for you.
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