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Mushrooms, Mycology and Psychedelics > Shroomery Sponsors Forum
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RalphstersSpores Canada Update
    #17187115 -

After seeing the responses about the shipping problems at the Canada office, I would like to thank everyone concerned and affected, for their understanding, and provide an update on what is happening.
First, I would like to apologize to anyone who's order has been delayed or affected by my lack of control over my own staff. This will not happen again.
Due to the recent problems in our fulfillment and shipping departments, we will be restructuring the Canada office for the next week or so, and while the office will remain open, this will mean that email reply's may suffer but will still be read and dealt with. An auto-responder message on our email will also explain the situation.

Shipping of orders
Our first step will be to ensure that any orders that were marked shipped, have indeed been shipped!
Second, any orders currently in processing will be filled and shipped as soon as possible. If you receive an email from the site changing the status to shipped, it will mean the order is actually in the hands of the post office, and on it's way to you.
Any finally, new orders which have arrived, or do arrive, will be marked as "Order Arrived" so customers will know their order has arrived and not "lost" in the mail. These orders will then go into processing as soon as our outstanding order situation has been resolved, and be shipped shortly afterward.
Hopefully this will only take a few days, so please bare with us.

The Restructuring
The people who have caused this situation have been dismissed. Unfortunately, their incompetence has left a mess that goes deeper than what was initially obvious, and although the situation was caused by someone else, it was my responsibility to oversee their performance  and will not be allowed to re-occur.
Over the next couple weeks we will be replacing staff, who will have to provide daily performance reports, which will be verified.
Existing stock and supplies will be evaluated and replenished as required to prevent any shipping delays. Stock supplies will be monitored by the site software and flag me personally for re-ordering, rather than another staff member.
All incoming orders, order status changes and all email replies will be handled exclusively by me.
Total restructuring should take less than two weeks, with our main concern being the existing and incoming order fulfillment.

Thank you for your continued support and understanding

Ralph_Canada


--------------------
The Largest selection of Microscopy and Edible Cultures available.

Our U.S. and Canada offices
Service the Community Worldwide.

Visit us at
RalphstersSpores.com

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Re: RalphstersSpores Canada Update [Re: Ralph_Canada]
    #17187314 -

Thanks for the info Ralph

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Re: RalphstersSpores Canada Update [Re: blahyaman]
    #17187904 -

Good to hear the house cleaning is coming along. Best of luck with everything. I'm planning on trying out some spores down the road, I'm kinda surprised it's taken me as long as it has :lol:


--------------------
I'm always looking for seeds/cuttings/prints/syringes of various plants and mushrooms. I'm always open to donations of just about anything, and trades are almost always welcome. Trade list to

It's all lies...LIES I SAY!

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Re: RalphstersSpores Canada Update [Re: otakun]
    #17189501 -

restructuring a company in less than two weeks? Bank of America should have hired you over Brian Moynihan.:thumbup:

seriously though, i'm glad you decided to keep doing business with our friends to the north. I'm in the states and I have nothing but praise for your US division.


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Q: Did you hear the joke about the fungus?
A: I could tell it to you, but it might need time to grow on you. :grin:

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Re: RalphstersSpores Canada Update [Re: ssmith90]
    #17189941 -

Thanks for the update Ralph. I do feel better now that my order will soon be shipped. :thumbup:

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Re: RalphstersSpores Canada Update [Re: mushroom123]
    #17253128 -

Hey guys, I just wanted to let everyone know that I have received my order from Ralph canada and the ball seems to be rolling in the right direction again!  :cool:

Thanks Ralph! Even with the delay, I am now super happy to have my order in my hands.Hope everything smooths out over on your end. I will consider using Ralph Canada again in the future. :thumbup:

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Re: RalphstersSpores Canada Update - Completed [Re: Ralph_Canada]
    #17299688 -

Thanks to everyone who has endured the waits and delays as a result of our recent problem.

It is my pleasure to be able to inform you that all our past and waiting orders have been shipped and our internal problems have been resolved. Our restructuring has been completed and our new methods of filling and shipping orders is performing excellent.
With our new shipping procedures in place, we will be able to fill orders much quicker than before, usually the same day they arrive.

Ralph has already made a post about RalphstersSpores faster shipping times, and I just want everyone to know this will apply to the Canada orders as well. As always, orders placed online can be processed faster and you will receive order status updates by email.

Please be certain your shipping information is accurate.
Proper Name
Correct address including your Apt. # if needed.
Correct Zip or Postal Code  etc. etc.

We can not be responsible if you supply us with an inaccurate or incomplete address.

Again, Thank you all for your patience and support.


--------------------
The Largest selection of Microscopy and Edible Cultures available.

Our U.S. and Canada offices
Service the Community Worldwide.

Visit us at
RalphstersSpores.com

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Re: RalphstersSpores Canada Update - Completed [Re: Ralph_Canada]
    #17304816 -

Always nice to see a vendor take the time to publicly accept responsibility for errors however caused. One of the reasons I use you and only you for my mycology supplies. That being said I think I may just hold off on the order I was going to mail tomorrow. sounds like you have alot on your plate already.

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Re: RalphstersSpores Canada Update - Completed [Re: Ralph_Canada]
    #17320180 -

Got my order last week.  Thanks again.

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Mushrooms, Mycology and Psychedelics > Shroomery Sponsors Forum
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