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WhiteBunny
How deep doesthe rabbit hole go?



Registered: 07/29/05
Posts: 1,351
Loc: Earth
Last seen: 15 years, 7 months
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Computer issues... need help!
#8848755 - 08/29/08 06:26 PM (15 years, 8 months ago) |
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I have a dell desktop and use Windows XP, I booted up my computer I get this error message with the deadly BLUE screen STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0x00000001 (0x00000000 0x00000000). The system has been shut down.
I think it has been attacked by malware. I cannot restore the computer because I need file on it.
Can anyone help!!!
WB
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Edited by WhiteBunny (09/01/08 02:38 PM)
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zouden
Neuroscientist


Registered: 11/12/07
Posts: 7,091
Loc: Australia
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Re: Major computer problem, blue screen... need help! [Re: WhiteBunny]
#8850108 - 08/29/08 10:29 PM (15 years, 8 months ago) |
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Did you try googling for that error? I did, and I found a solution: http://support.microsoft.com/default.aspx?scid=kb;en-us;156669
-------------------- I know... that just the smallest part of the world belongs to me You know... I'm not a blind man but truth is the hardest thing to see
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WhiteBunny
How deep doesthe rabbit hole go?



Registered: 07/29/05
Posts: 1,351
Loc: Earth
Last seen: 15 years, 7 months
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Re: Major computer problem, blue screen... need help! [Re: zouden]
#8860406 - 09/01/08 12:57 PM (15 years, 8 months ago) |
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How do I get to the command prompt?
How do you reboot in safe mode?
When the computer is turned on the windows XP logo's come on and then the blue screen. What do I do?
WB
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HeavyToilet
The Heaviest OfThem All


Registered: 08/06/03
Posts: 9,458
Loc: British Columbia
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Re: Major computer problem, blue screen... need help! [Re: WhiteBunny]
#8860618 - 09/01/08 01:35 PM (15 years, 8 months ago) |
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When the computer starts up, hit F8 a bunch until it goes to a screen where you can select to go into safe mode.
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WhiteBunny
How deep doesthe rabbit hole go?



Registered: 07/29/05
Posts: 1,351
Loc: Earth
Last seen: 15 years, 7 months
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Re: Major computer problem, blue screen... need help! [Re: HeavyToilet]
#8860648 - 09/01/08 01:41 PM (15 years, 8 months ago) |
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Got F8 now, when it select safe mode with prompt it goes to blue screen again. Right before this happened my AVG went off like crazy to threats, so I am almost positive this is a third party program/virus that is f'ing things up.
WB
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Edited by WhiteBunny (09/01/08 02:03 PM)
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WhiteBunny
How deep doesthe rabbit hole go?



Registered: 07/29/05
Posts: 1,351
Loc: Earth
Last seen: 15 years, 7 months
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Re: Major computer problem, blue screen... need help! [Re: WhiteBunny]
#8860950 - 09/01/08 02:37 PM (15 years, 8 months ago) |
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To took out the battery on the mobo when the computer was unplugged. Then I replaced it and rebooted and not after the dell screen it goes to a black screen with a cursor in top left hand corner blinking. I went a head and replace the bio battery with a brand new one. No clue what to do now to get it working. Found system cd's but won't that trash my files?
Any computer experts out there? I beg you.
WB
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Aiko Aiko



Registered: 05/13/05
Posts: 6,426
Loc: Lazy River Road
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Re: Major computer problem, blue screen... need help! [Re: WhiteBunny]
#8861020 - 09/01/08 02:50 PM (15 years, 8 months ago) |
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Put the old one back in and see if you can get to the f8 screen and select Last Known Good Configuration. If you can boot to windows back up all your important data and reinstall windows.
Do you have another computer you can slave your hard drive in?
-------------------- Easily test the dosage of your tabs at home! qtests.org Man says, "God, show me and I will believe." God says, "Believe and I will show you."
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WhiteBunny
How deep doesthe rabbit hole go?



Registered: 07/29/05
Posts: 1,351
Loc: Earth
Last seen: 15 years, 7 months
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Re: Major computer problem, blue screen... need help! [Re: Aiko Aiko]
#8861143 - 09/01/08 03:11 PM (15 years, 8 months ago) |
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I have another computer but it is a work lap top. Don't really want to mess with it. Cannot get the F8 working right now.
This is driving me crazy. I don't know why just taking the battery out would only take me to the blank screen with blinking cursor after the dell icon. I can only select F2 and F12 as of now.
WB
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zouden
Neuroscientist


Registered: 11/12/07
Posts: 7,091
Loc: Australia
Last seen: 14 years, 7 months
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Re: Major computer problem, blue screen... need help! [Re: WhiteBunny]
#8861243 - 09/01/08 03:34 PM (15 years, 8 months ago) |
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When you get the F8 menu, have you tried "last known good configuration"?
-------------------- I know... that just the smallest part of the world belongs to me You know... I'm not a blind man but truth is the hardest thing to see
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dr_gonz

Registered: 08/18/03
Posts: 44,654
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Aiko Aiko



Registered: 05/13/05
Posts: 6,426
Loc: Lazy River Road
Last seen: 15 hours, 30 minutes
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Re: Major computer problem, blue screen... need help! [Re: dr_gonz]
#8861327 - 09/01/08 03:46 PM (15 years, 8 months ago) |
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Select f2 and make sure you can access your bios. Then see if you can set everything to default.
-------------------- Easily test the dosage of your tabs at home! qtests.org Man says, "God, show me and I will believe." God says, "Believe and I will show you."
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dr_gonz

Registered: 08/18/03
Posts: 44,654
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Aiko Aiko



Registered: 05/13/05
Posts: 6,426
Loc: Lazy River Road
Last seen: 15 hours, 30 minutes
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Re: Major computer problem, blue screen... need help! [Re: dr_gonz]
#8861377 - 09/01/08 03:52 PM (15 years, 8 months ago) |
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Yeah, you may be able to run a fixboot.
-------------------- Easily test the dosage of your tabs at home! qtests.org Man says, "God, show me and I will believe." God says, "Believe and I will show you."
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WhiteBunny
How deep doesthe rabbit hole go?



Registered: 07/29/05
Posts: 1,351
Loc: Earth
Last seen: 15 years, 7 months
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Re: Major computer problem, blue screen... need help! [Re: zouden]
#8861384 - 09/01/08 03:54 PM (15 years, 8 months ago) |
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Cannot get to the F8 screen anymore. Goes from dell screen where i can select F2 or F12 to black screen with cursor.
WB
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WhiteBunny
How deep doesthe rabbit hole go?



Registered: 07/29/05
Posts: 1,351
Loc: Earth
Last seen: 15 years, 7 months
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Re: Major computer problem, blue screen... need help! [Re: WhiteBunny]
#8861391 - 09/01/08 03:55 PM (15 years, 8 months ago) |
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Xp service pack two is my OS
WB
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WhiteBunny
How deep doesthe rabbit hole go?



Registered: 07/29/05
Posts: 1,351
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Re: Major computer problem, blue screen... need help! [Re: Aiko Aiko]
#8861403 - 09/01/08 03:57 PM (15 years, 8 months ago) |
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Quote:
Gobblin said: Select f2 and make sure you can access your bios. Then see if you can set everything to default.
Don't see a place to set all setting back to default.
WB
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Aiko Aiko



Registered: 05/13/05
Posts: 6,426
Loc: Lazy River Road
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Re: Major computer problem, blue screen... need help! [Re: WhiteBunny]
#8861414 - 09/01/08 03:58 PM (15 years, 8 months ago) |
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Press F2 and go into the bios and set the boot to order to cd first, it probably already is. Then throw your XP cd in and boot to it. When windows finishes loading you should have an option to load Recovery Console by selecting "R". Once in RC, type the command fixboot and reboot without going into the CD.
-------------------- Easily test the dosage of your tabs at home! qtests.org Man says, "God, show me and I will believe." God says, "Believe and I will show you."
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WhiteBunny
How deep doesthe rabbit hole go?



Registered: 07/29/05
Posts: 1,351
Loc: Earth
Last seen: 15 years, 7 months
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Re: Major computer problem, blue screen... need help! [Re: dr_gonz]
#8861417 - 09/01/08 03:59 PM (15 years, 8 months ago) |
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Quote:
dr_gonz said: if it's XP, just set the BIOS to boot from CD first, then go into the recovery console.
Which Disc? The reinstall CD? I really don't want to loose my data!
WB
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WhiteBunny
How deep doesthe rabbit hole go?



Registered: 07/29/05
Posts: 1,351
Loc: Earth
Last seen: 15 years, 7 months
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Re: Major computer problem, blue screen... need help! [Re: Aiko Aiko]
#8861422 - 09/01/08 03:59 PM (15 years, 8 months ago) |
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Quote:
Gobblin said: Press F2 and go into the bios and set the boot to order to cd first, it probably already is. Then throw your XP cd in and boot to it. When windows finishes loading you should have an option to load Recovery Console by selecting "R". Once in RC, type the command fixboot and reboot without going into the CD.
Will doing this wipe my data?
WB
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Aiko Aiko



Registered: 05/13/05
Posts: 6,426
Loc: Lazy River Road
Last seen: 15 hours, 30 minutes
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Re: Major computer problem, blue screen... need help! [Re: WhiteBunny]
#8861428 - 09/01/08 04:00 PM (15 years, 8 months ago) |
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You wont by using recovery console unless you format the drive which we are not doing...yet.
-------------------- Easily test the dosage of your tabs at home! qtests.org Man says, "God, show me and I will believe." God says, "Believe and I will show you."
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