Home | Community | Message Board


This site includes paid links. Please support our sponsors.


Welcome to the Shroomery Message Board! You are experiencing a small sample of what the site has to offer. Please login or register to post messages and view our exclusive members-only content. You'll gain access to additional forums, file attachments, board customizations, encrypted private messages, and much more!

Jump to first unread post Pages: 1
OfflineBrAiN
Art Fag
 User Gallery

Registered: 03/01/01
Posts: 6,875
Loc: Chocolate City
Last seen: 2 years, 5 months
An awesome customer service call
    #8064087 - 02/24/08 11:26 AM (15 years, 11 months ago)

http://www.bulala.com/msn.avi

I used to work for a contractor that did call center stuff for MicroShit..er.. soft... msn, partner program, etc

I was digging through all my shit and found this one call we recorded from a really pissed off customer.. it's hilarious


Extras: Filter Print Post Top
InvisibleFerris
PsychedelicJourneyman
Male

Folding@home Statistics
Registered: 03/12/06
Posts: 11,529
Re: An awesome customer service call [Re: BrAiN]
    #8064175 - 02/24/08 11:46 AM (15 years, 11 months ago)

This guy is crazy, but I still empathize with him.


--------------------

Discuss Politics


Extras: Filter Print Post Top
InvisiblePrisoner#1
Even Dumber ThanAdvertized!
 User Gallery

Registered: 01/22/03
Posts: 193,665
Loc: Pvt. Pubfag NutSuck
Re: An awesome customer service call [Re: BrAiN]
    #8064194 - 02/24/08 11:50 AM (15 years, 11 months ago)

dude sat on hold for 2 hours, you should have just picked up the phone after a couple minutes, he'd have been fine then


Extras: Filter Print Post Top
OfflineStonedShroom
OG shroomerite
 User Gallery


Registered: 10/21/00
Posts: 10,876
Last seen: 6 months, 30 days
Re: An awesome customer service call [Re: BrAiN]
    #8064237 - 02/24/08 12:05 PM (15 years, 11 months ago)

I used to work in the "retention" dept of a cell phone carrier and had calls like this all the time.

99% of the calls people were just wanting to get some type of free service by saying they wanted to disconnect, so I would never offer anything at first. I'd say "I'm sorry to hear that, I'll have it disconnected in a few moments" then they'd be like "oh, wait wait wait! I don't really want to disconnect, I'm just upset over *whatever*" and usually I could fix whatever their problem was without offering money. I was one of the best agents b/c I had a high percentage of retention but didn't give away too much money... and if someone kept talking over me like that, they went on hold while I disconnected their account and I put a flag on their account for fraud so they could never have another phone under that SSN again.


--------------------
We are not human beings going through a temporary spiritual experience.

We are spiritual beings going through a temporary human experience.



Extras: Filter Print Post Top
InvisibleFerris
PsychedelicJourneyman
Male

Folding@home Statistics
Registered: 03/12/06
Posts: 11,529
Re: An awesome customer service call [Re: StonedShroom]
    #8064257 - 02/24/08 12:10 PM (15 years, 11 months ago)

Quote:

StonedShroom said:
I used to work in the "retention" dept of a cell phone carrier and had calls like this all the time.

99% of the calls people were just wanting to get some type of free service by saying they wanted to disconnect, so I would never offer anything at first. I'd say "I'm sorry to hear that, I'll have it disconnected in a few moments" then they'd be like "oh, wait wait wait! I don't really want to disconnect, I'm just upset over *whatever*" and usually I could fix whatever their problem was without offering money. I was one of the best agents b/c I had a high percentage of retention but didn't give away too much money... and if someone kept talking over me like that, they went on hold while I disconnected their account and I put a flag on their account for fraud so they could never have another phone under that SSN again.




Capitalist pig :confused:


--------------------

Discuss Politics


Extras: Filter Print Post Top
InvisiblePrisoner#1
Even Dumber ThanAdvertized!
 User Gallery

Registered: 01/22/03
Posts: 193,665
Loc: Pvt. Pubfag NutSuck
Re: An awesome customer service call [Re: StonedShroom]
    #8064269 - 02/24/08 12:15 PM (15 years, 11 months ago)

Quote:

StonedShroom said:
I put a flag on their account for fraud so they could never have another phone under that SSN again.




sounds to me like fraud, denial of services and a few other
civil liabilities committed on your part, if they were smart
they'd have sued your company, subpoenaed the records and
made millions


Extras: Filter Print Post Top
Jump to top Pages: 1


Similar ThreadsPosterViewsRepliesLast post
* Call waiting MizzJazzy 844 7 05/15/04 12:15 AM
by HeavyToilet
* Getting custom T-shirts made ShroomismM 1,248 16 07/16/03 05:51 PM
by Anonymous
* Stupid US customs killed my scale Annom 1,443 7 06/17/04 02:47 AM
by stefan
* Quicksilver Messenger Service
( 1 2 all )
cortex 4,540 27 02/14/04 08:21 PM
by mjshroomer
* Europe Gathering 2005 !!! (organizing and ideas?)
( 1 2 3 4 5 6 7 8 all )
stefan 13,853 140 01/06/05 02:32 AM
by Hamurabi
* Calling all Classic rock experts adamj 3,176 19 06/15/04 09:25 AM
by oreganojoe
* cheap phone service? champ 242 0 12/02/04 02:53 PM
by champ
* Community service in my bedroom
( 1 2 all )
MovingTarget 2,371 21 11/24/04 06:42 PM
by beejay

Extra information
You cannot start new topics / You cannot reply to topics
HTML is disabled / BBCode is enabled
Moderator: Entire Staff
543 topic views. 2 members, 90 guests and 173 web crawlers are browsing this forum.
[ Show Images Only | Sort by Score | Print Topic ]
Search this thread:

Copyright 1997-2024 Mind Media. Some rights reserved.

Generated in 0.024 seconds spending 0.008 seconds on 14 queries.