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OfflineFraggin
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AT&T Voided the Warranty On My hardiplank.
    #8026519 - 02/15/08 10:16 AM (15 years, 11 months ago)

They sent out a couple of mouth breathers to run some cable drops for 3 rooms for digital cable, and these numb-nuts nailed cable stays directly into my hardi plank about ever 4 inches.. One day later, the nails are falling out and the cable is coming loose, and I have lots of tiny holes for water to seep into my walls....

I have a pretty lengthy complaint logged with AT&T and am already looking at my options to take them to small claims court. The way the work was done, voided the lifetime manufacturers warranty on my siding, so if it ever fails, I cannot get it replaced for free. They will take one look and be like.... "Look at all those fucking holes in the siding man.... That voids the warranty."

When asked by the rep at Att, what I Want done, I said I want them to pay for a licensed hardi-plank representative to install new hardiplank where it was damaged.

The claims court max fee was increased to 10,000 in texas. If these guys don't do what I ask for, I may just pay the $95 to file a claim...

This is Gosh Damn Ridiculous.


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Offlinecoda
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Fraggin]
    #8026529 - 02/15/08 10:19 AM (15 years, 11 months ago)

you did the right thing. If they send incompetent employees out to do work that damages your property, they're responsible. If i were you id be taking pictures of the siding, recording all your phone calls with at+t and saving any transcript or email you have with them.

We made comcast replace our AC unit when their dumbass crew backed a truck into it while laying down new cable line by our house.


--------------------
To get really high is to forget yourself. And to forget yourself is to see everything else. And to see everything else is to become an understanding molecule in evolution, a conscious tool of the universe. And I think every human being should be a conscious tool of the universe. . . .

-JG

i really am glad you came back to us instead of taking the other path. *hug*

-A_S (RIP your final words to me will never be forgotten)



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OfflineFraggin
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Re: AT&T Voided the Warranty On My hardiplank. [Re: coda]
    #8026643 - 02/15/08 10:41 AM (15 years, 11 months ago)

To show how easy these things fall out....Hole goes all the way through...


Showing one that is already coming out...


Nailed to muh fuckin trim? Come on!... Now those flowers aren't even pretty anymore.


I don't wanna look at this shit everyday when I walk in my back door from work.. WTF?


These assholes want me to be reminded that I have cable when I walk into my house I guess. And in my fucking trim again? Come one...for real.


Before this installation, this side of the house was clean. Nothing but brickwork and trim. Now you see this shit.... Ass holes.


So, there goes my warranty on my hardiplank siding... You can only nail this stuff in certain areas, with certain kinds of nails, going specific depth into the wall framing or they will not honor the warranty if it ever fails.


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OfflineFraggin
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Fraggin]
    #8027256 - 02/15/08 01:09 PM (15 years, 11 months ago)

Anyone think I have a good case?


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InvisibleFerris
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Fraggin]
    #8027311 - 02/15/08 01:21 PM (15 years, 11 months ago)

It's a tough call. I think you might, although they will probably give you the complete runaround. You're probably best just taking it straight to the courts if they don't capitulate immediately. Threaten to do so.

I do feel sorry for the guy who made this mistake though, don't get mad at him, he was just doing his job. I know I had made mistakes before in construction (electrician), but was not allowed to fix them because that would be admitting guilt.


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Offlinelovingtickels
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Fraggin]
    #8027338 - 02/15/08 01:26 PM (15 years, 11 months ago)

of course you have a good case. aesthetic loss is harder to compensate for and the loss of a warranty is difficult too until you need it and can show losses. i was not aware the small claims suits went from 2k to 10k in Texas. i did win a small claims suit against a neighbor that had my car towed from in front of there house. i won, they wouldn't pay the whopping 250 plus damages (lost work) totally 1000. so i procured a constable to enforce the judgment. we went to there house and he said i can take 1000 worth of property. they where hysterical. after two more police officers showed up i walked out with a surround sound system, plasma TV, a set of silverware and and case of dial soap.
they let me go through everything in the peoples house. it was more fun watching them feel violated (as i was when i thought my truck was stolen) then taking there things. those renters have sense left and the landlord appreciates me standing up for my rights.
and in Houston all you need to do is sign a piece of paper to have anyones vehicle towed from anywhere, even there own driveway.


--------------------
I never guess. It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.
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Mistakes are a part of being human. Appreciate your mistakes for what they are: precious life lessons that can only be learned the hard way. Unless it's a fatal mistake, which, at least, others can learn from.
- Al Franken


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OfflineFraggin
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Re: AT&T Voided the Warranty On My hardiplank. [Re: lovingtickels]
    #8027382 - 02/15/08 01:34 PM (15 years, 11 months ago)

Quote:

lovingtickels said:
of course you have a good case. aesthetic loss is harder to compensate for and the loss of a warranty is difficult too until you need it and can show losses. i was not aware the small claims suits went from 2k to 10k in Texas. i did win a small claims suit against a neighbor that had my car towed from in front of there house. i won, they wouldn't pay the whopping 250 plus damages (lost work) totally 1000. so i procured a constable to enforce the judgment. we went to there house and he said i can take 1000 worth of property. they where hysterical. after two more police officers showed up i walked out with a surround sound system, plasma TV, a set of silverware and and case of dial soap.
they let me go through everything in the peoples house. it was more fun watching them feel violated (as i was when i thought my truck was stolen) then taking there things. those renters have sense left and the landlord appreciates me standing up for my rights.
and in Houston all you need to do is sign a piece of paper to have anyones vehicle towed from anywhere, even there own driveway.




OMG!... That's incredible.. It feels good to hear a story of justice truly served..

When I got home, I was appauled and furious. These mouth breathers showed up to install my cable runs before I left for work. I told them what I wanted, where and, and how and they said "Well, it's going to be $120 per line drop"

I said "thats fine..."

The wife stayed at home this day to assist them and I went to work. She called me at work with great news... The cable guys were finished, and they stated that they would not charge her the $360 for the 3 cable drops, but stated, if anyone asks, just tell them the cabling they installed was actually existing cabling....

When I showed her why they didnt charge her, and told her she was taken advantage of, I was enfuriated, not to mention, they took my ladder from my garage, and used it for the installation....

I'm mad enough right now to be put in an asylum...


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InvisiblePrisoner#1
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Re: AT&T Voided the Warranty On My hardiplank. [Re: coda]
    #8027529 - 02/15/08 02:08 PM (15 years, 11 months ago)

Quote:

coda said:
If they send incompetent employees out to do work that damages your property, they're responsible.




when I called for phone service to be hooked up here I requested 2 lines be run,
the dumbfuck they sent said he didnt have a drill, I told him he could use mine,
he found another excuse, I countered, he found another and I said why dont you
just fuck off to where you came from then, he was generous enough to leave the
wire and jacks and I installed the shit myself. I popped holes in the floor
under the carpet, ran everything under the trim and fished wire through walls
just as it should be done and recieved a bill for the installation

they came out, checked it and said it wasnt their work and removed the charge,
over the course of 2 years, I kept having problems with the DSL, everytime it
rains the line would drop my connection, they sent people a hundred times that
'specialize' in the DSL and each one had a different reasons why it was
happening, I kept telling them it's the TNI box, they'd argue it.

at one point they sent some stupid fucker that claimed it was the lines I ran,
he disconnected the lines, wadded up the wire and tucked it in my j-moulding,
drilled a hole in the side of my home to run his wire instead of just tying off
to mine and pulling his through... I called daily after that, demanded they get
someone out to take care of the problems and each time another retard would do
more stupid shit and the problems would remain, finaly after a lightning strike
hit my electric fence it also killed my phone, they sent out someone that only
dealt with phones, no DSL at all. he found to problem in the TNI box.

I still have a hole in my siding and I'm about to make things uncomfortable for
them based on the 'need' for a subpoena to get call logs for my own phone


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InvisiblePrisoner#1
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Fraggin]
    #8027563 - 02/15/08 02:19 PM (15 years, 11 months ago)

Quote:

Fraggin said:






holy shit... I'd be crawling someones ass, that's ridiculous just on the
aesthetics alone, next time use this quote "make sure the next bunch of ass
monkeys you send are certified installers that bring their certificates with them"


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InvisibleGratos
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Prisoner#1]
    #8027675 - 02/15/08 02:48 PM (15 years, 11 months ago)

God that looks horrible, why didnt they run the line underground? Im sure they subbed out the install so theres another target for you.


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OfflineFraggin
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Gratos]
    #8027720 - 02/15/08 03:05 PM (15 years, 11 months ago)

Fortunatley, these guys were AT&T technicians. So, I have more than a turnip to get blood from...

But yeah, like I said before, total mouth breathers....
I'm not going to wait around on them. I've requested off work Wednesday to file a small claims case.


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OfflineIrdamage
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Fraggin]
    #8027824 - 02/15/08 03:34 PM (15 years, 11 months ago)

Honestly that is pretty poor workmanship. Looks like someone didn't wanna take the time to run it properly and thought "Well the guys not here, we can just tell the wife were doing em a favour because she wont know shit about this."

Sadly theres not much strict policy on communication lines up here in Canada, you can run them almost anyway you like and its "acceptable". I kinda wish the Canadian Electrical Code book had a section added for communication lines in more depth.

Aesthetic damage can be just as fire damage in extreme cases...and just a pain in the fucking ass to have to re-do someone fucktards poor wiring


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OfflineFraggin
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Irdamage]
    #8027876 - 02/15/08 03:50 PM (15 years, 11 months ago)

Quote:

Irdamage said:
Honestly that is pretty poor workmanship. Looks like someone didn't wanna take the time to run it properly and thought "Well the guys not here, we can just tell the wife were doing em a favour because she wont know shit about this."





Yeah. This happened yesterday, on our 10th anniversary, and my anger totally ruined the mood... Specifically being angry becuase these fucktards took advantage of my wife... And made my house look like the mexican telephone company's central office.


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InvisiblePrisoner#1
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Fraggin]
    #8028176 - 02/15/08 05:02 PM (15 years, 11 months ago)

Quote:

Fraggin said:
And made my house look like the mexican telephone company's central office.





god damn that was funny... seriously, call each day and let them know you're
displeased, pick up a phone recorder and make use of it for the conversations
they're cheap at radio shack and make sure it's legal to record the call without
their knowledge, in georgia only one party has to have knowledge of the recording
if it does have to go to court you can hold them to any false promises they've made


the VP of AT&T Cable is Steve White, it's been a few years since I've dealt with them but he was there at that time


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Offlinecircularvortex
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Prisoner#1]
    #8028360 - 02/15/08 05:41 PM (15 years, 11 months ago)

I agree, get a recorder and call 'em up!  Ask to speak with a manager right away.  Make out a list of reasonable demands:

Have them send someone qualified to redo the wires.
And compensate you for the damage on your house.  Check into value appraiser rates, I bet you could get close to if not all of that 10k.
Ask for the names of the mouth breathers that ran that shit!  If you can't get AT&T in small claims I bet you could get those guys.  I know it's shitty to go after a couple of working guys....but they did shit work and tried to cover it up by comping it to you.

If they don't agree to these reasonable demands, then tell them you intend to file a claim.  If you don't get down to business with these guys right away they are gonna try to run you around until you just get tired of dealing with their bullshit and give up.  Don't get caught up in the tele-robo loop.

You definitely have a very solid case, and should be reimbursed for it.  That's some of the shittiest work I've ever seen.  I'm not an installer for a cable company, but even I know how to hide a wire, and know not to drill into siding :eek:


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OfflineFraggin
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Re: AT&T Voided the Warranty On My hardiplank. [Re: circularvortex]
    #8057133 - 02/22/08 03:53 PM (15 years, 11 months ago)

Well, after my complaint, I got a call from a manager that said he would investigate the matter.....

Today, the tech that installed the shoddy job came by my house when my wife was home and asked if he could take pictures of the cabling job. She said yes, then called me.

I had her put him on the phone and I asked him to leave my home immediatley.
Then I called AT&T and asked wtf. They said he no longer works for AT&T and if he shows up to our home again, then we should call 911. WTF?

I spoke with his manager again today, and he said that he was terminated, but not for my install specifically. He stated without so many words, there were many other jobs/issues that led up to his termination, and that I should go about any means necessary to do what I feel is right to protect myself....

I'm an even more pissed off mofo. He told my wife that he had gotten fired, for what he thinks was our install job, and asked my wife if she could let his manager know that she approved the way he did the job...

Ficking bizarre drama on a Friday.....

I think tomorrow I will file a police report just to have it on record that I am experiencing drama and paranoia because of AT&T...

I also recieved another call today to schedule a re-install, and a request to have someone bid on replacing my siding so it can be turned into AT&T's claims dept..

It's been less than a week and I have expereinced this much drama with AT&T....


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OfflineD4NK
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Re: AT&T Voided the Warranty On My hardiplank. [Re: Fraggin]
    #8057328 - 02/22/08 04:52 PM (15 years, 11 months ago)

I guess this is an example of why many people don't file complaints in the first place.

Usually, if the company (AT&T in this case) doesn't have a quick fix for me, I usually just bite the bullet than go through a long drawn out process.

Good luck with the whole situation.


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