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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Have you written letters of complaint and gotten anything sweet in return? [update: I did]
#7840259 - 01/06/08 04:11 PM (16 years, 26 days ago) |
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I've done it twice, once with the Jell-O company and another time with Mike & Ike, got free stuff in both cases. I had a shitty experience at the Apple Store yesterday, and my laptop though only 2 and a half years old apparently died of logic board frying failure of some sort. The dude I dealt with at customer support was a total prick. So I wrote up a letter to Apple about how all this was enough to end 24 years of brand loyalty on my part. Which isn't true at all - but I'm just trying to get some free shit. Whether it's a free-of-charge sending in my computer for full repairs, or a $100 rebate on a future purchase, or even a $25 gift card to iTunes or something, I want some free shit for my frustration.
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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2859558484
Growery is Better



Registered: 01/10/06
Posts: 8,752
Last seen: 3 years, 4 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840266 - 01/06/08 04:14 PM (16 years, 26 days ago) |
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damn you are a punky jewster.
--------------------
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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: 2859558484]
#7840271 - 01/06/08 04:15 PM (16 years, 26 days ago) |
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I saw a thing on 60 minutes once about a dude that virtually made a career of scamming airlines by complaining about the tiniest, but real, things, netting himself tons of flights all over the world.
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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demiu5
humans, lol


Registered: 08/18/05
Posts: 43,948
Loc: the popcorn stadium
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840280 - 01/06/08 04:16 PM (16 years, 26 days ago) |
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no, but in 5th grade we had to write a "formal" letter to a business as an assignment. i wrote to red lobster telling them they should sell alligator. they sent me back a letter saying some stores in some states do sell alligator, thanks for the complement, and included was a $25 gift card
-------------------- channel your inner Larry David
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mycopsycho
Tit Inspector.



Registered: 06/17/04
Posts: 3,712
Loc: Going Nowhere Fast
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840282 - 01/06/08 04:17 PM (16 years, 26 days ago) |
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i have a friend that does this sort of thing. she as an absolute pro about it too lol. she gets free stuff all the time, it just amazes me.
-------------------- I Am The Sickness. Diploid: I think adults have a right to make stupid decisions and it's nobody else's fucking business.
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WhiskeyClone
Not here



Registered: 06/25/01
Posts: 16,509
Loc: Longitudinal Center of Canada ...
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840298 - 01/06/08 04:20 PM (16 years, 26 days ago) |
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Quote:
OneLessForeskin said: I saw a thing on 60 minutes once about a dude that virtually made a career of scamming airlines by complaining about the tiniest, but real, things, netting himself tons of flights all over the world.
Sounds like a great guy
-------------------- Welcome evermore to gods and men is the self-helping man. For him all doors are flung wide: him all tongues greet, all honors crown, all eyes follow with desire. Our love goes out to him and embraces him, because he did not need it. ~ R.W. Emerson, "Self-Reliance"
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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: WhiskeyClone]
#7840305 - 01/06/08 04:22 PM (16 years, 26 days ago) |
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Nah, he was pretty much a waste of life.
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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CosmicFool
Psychoholic


Registered: 05/14/06
Posts: 9,581
Loc: 203
Last seen: 22 days, 12 hours
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840336 - 01/06/08 04:28 PM (16 years, 26 days ago) |
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Not quite but in scouts I had to write a letter to a company of my choice. I sent a letter to frito lay (cheetoes, fritos, doritos) and they sent my back like $100 in coupons and merchandise.
--------------------
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WhiskeyClone
Not here



Registered: 06/25/01
Posts: 16,509
Loc: Longitudinal Center of Canada ...
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840337 - 01/06/08 04:28 PM (16 years, 26 days ago) |
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Shocking
-------------------- Welcome evermore to gods and men is the self-helping man. For him all doors are flung wide: him all tongues greet, all honors crown, all eyes follow with desire. Our love goes out to him and embraces him, because he did not need it. ~ R.W. Emerson, "Self-Reliance"
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razmablues
Biologist




Registered: 12/16/06
Posts: 2,403
Loc: OrangeCounty
Last seen: 14 years, 5 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840340 - 01/06/08 04:29 PM (16 years, 26 days ago) |
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what kind of free stuff did Jell-O and Mike and Ike give you? I'm thinking about doing something like that myself too
-------------------- soft silly music is meaningful, magical
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FunGuyFan
Stranger


Registered: 02/28/03
Posts: 1,171
Loc: Hack Hack Cough Cough
Last seen: 13 years, 2 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840343 - 01/06/08 04:30 PM (16 years, 26 days ago) |
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I wrote a letter to Ben & Jerry's because I found a hair in a pint of their ice cream. About two or three months later I received an apology letter personally written to me and hand signed with with four coupons for four free pints. The lady even apologized for taking so long to get back to me and threw in a couple of extra coupons for it. That experience made me want to keep giving them my business.
--------------------
"Don't touch me while your laughing maniacally"
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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: razmablues]
#7840345 - 01/06/08 04:31 PM (16 years, 26 days ago) |
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When I was like 12 or 13 I ate Jell-o all the time and all of a sudden the caps got unbelievably impossible to peel off, you had to attack them with some sort of blade. It pissed me and my mom off so we wrote a letter and got probably $50 in coupons for free Jell-o. Mike and Ike I complained about not getting a single green piece in a box of em and they sent us a sampler pack of all that company's candies.
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: FunGuyFan]
#7840347 - 01/06/08 04:31 PM (16 years, 26 days ago) |
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Quote:
FunGuyFan said: I wrote a letter to Ben & Jerry's because I found a hair in a pint of their ice cream. About two or three months later I received an apology letter personally written to me and hand signed with with four coupons for four free pints. The lady even apologized for taking so long to get back to me and threw in a couple of extra coupons for it. That experience made me want to keep giving them my business.
It's good business to keep regular customers happy. And I really have been supporting Apple for my entire life.
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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Acidic_Sloth
Acidic poly-Sided Di-slothamide


Registered: 05/29/02
Posts: 43,732
Loc: ainrofilac
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840356 - 01/06/08 04:35 PM (16 years, 26 days ago) |
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Mike & Ikes are soo good.
and the green ones are the best. that would piss me off if i got no green ones.
-------------------- -- Accept my heart warming gift of TREE SCRATCHIES!!! I absolve thee!! --
JaP: 30,000 lines of gay, cock, and fag can't be wrong Ped: only in #shroomery is "smuggle opium in her ass" followed by "i don't want shitty opium" which is followed by " *** Joins: PENISSQUAD" -- JaP: What would this place be without random sluts? JaP: Nothing, I tell you.
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FunGuyFan
Stranger


Registered: 02/28/03
Posts: 1,171
Loc: Hack Hack Cough Cough
Last seen: 13 years, 2 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840359 - 01/06/08 04:36 PM (16 years, 26 days ago) |
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It really meant a lot to me to get a personal letter of apology. It shows they truly care about customer satisfaction and someone actually took the time to read my letter.
--------------------
"Don't touch me while your laughing maniacally"
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CosmicFool
Psychoholic


Registered: 05/14/06
Posts: 9,581
Loc: 203
Last seen: 22 days, 12 hours
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: CosmicFool]
#7840361 - 01/06/08 04:37 PM (16 years, 26 days ago) |
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Oh and my mom used some turtle wax that messed up her car. They sent her an unmarked bottle that worked better then anything else I've seen.
--------------------
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Rectul Threat
Pint of cum(warm)



Registered: 12/26/07
Posts: 177
Loc: London
Last seen: 13 years, 10 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: Acidic_Sloth]
#7840365 - 01/06/08 04:39 PM (16 years, 26 days ago) |
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I got free lube once.
-------------------- Weed is shit.
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jewunit
Brutal!

Registered: 01/11/07
Posts: 34,264
Loc: Ohio
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840367 - 01/06/08 04:39 PM (16 years, 26 days ago) |
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More important than the free shit... did Jell-o change their tops??
-------------------- !
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vitadura
Dream Seeker


Registered: 03/11/07
Posts: 451
Loc: Here, Now
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: jewunit]
#7840536 - 01/06/08 05:27 PM (16 years, 26 days ago) |
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Quote:
jewunit said: More important than the free shit... did Jell-o change their tops??
Good point.
So, OMR, did they?
-------------------- "You are a child of the universe, no less than the trees and the stars; you have a right to be here." -Max Ehrmann, Desiderata
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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: vitadura]
#7840542 - 01/06/08 05:27 PM (16 years, 26 days ago) |
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You know...I don't think so!
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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badchad
Mad Scientist

Registered: 03/02/05
Posts: 13,372
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: razmablues]
#7840592 - 01/06/08 05:39 PM (16 years, 26 days ago) |
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I wrote a formal letter to Philips electronics. Essentially I got a "we're really sorry" response.
-------------------- ...the whole experience is (and is as) a profound piece of knowledge. It is an indellible experience; it is forever known. I have known myself in a way I doubt I would have ever occurred except as it did. Smith, P. Bull. Menninger Clinic (1959) 23:20-27; p. 27. ...most subjects find the experience valuable, some find it frightening, and many say that is it uniquely lovely. Osmond, H. Annals, NY Acad Science (1957) 66:418-434; p.436
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LSDaytripper
Believer



Registered: 08/04/07
Posts: 649
Loc: Ohio
Last seen: 11 months, 7 days
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840620 - 01/06/08 05:44 PM (16 years, 26 days ago) |
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I had to do this for school. Instead of a letter of complaint, I wrote a letter praising Pepsi and going on and on about how it was so much better than coke. I actually like Coke better, but I just wanted free stuff and knew Pepsi would give me at least something. A few weeks later I got a free hat, and about 10 coupons for free 12 packs of Pepsi products.
-------------------- ***** (10:42:46 PM): This is so strange ***** (10:42:53 PM): Becuase I feel that I am very altered ***** (10:42:57 PM): But at the same exact time ***** (10:43:28 PM): I am closer to the real me, the real me who decides who I am, the entire me
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vitadura
Dream Seeker


Registered: 03/11/07
Posts: 451
Loc: Here, Now
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7840622 - 01/06/08 05:44 PM (16 years, 26 days ago) |
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So they can afford to give out free stuff, but not to fix the tops on their jell-o containers? What absurdity!
-------------------- "You are a child of the universe, no less than the trees and the stars; you have a right to be here." -Max Ehrmann, Desiderata
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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: vitadura]
#7840625 - 01/06/08 05:45 PM (16 years, 26 days ago) |
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Here's what I wrote to Apple:
Dear Steve Jobs/Apple Inc.,
I'm writing to you today as a lifelong Mac user whose recent Mac experiences have left me rethinking my 24 years of brand loyalty. On Saturday, January 5th, I went to the Apple Store SoHo in New York City where I had a 1:40 appointment at the Genius Bar. My 12" G4 Titanium Powerbook had recently experienced a couple of kernel panic errors, with the gray "You must restart your computer" screen. The morning of Friday, January 4th, when I turned it on I got that error at startup. Upon restarting the same error would inevitably re-occur. The computer would not boot up in safe mode, resetting the PRAM did not work, and it wouldn't boot from the system restore disk either.
So I took it to the Genius Bar, where I have had some great tech support experiences when my iPod or laptop experienced issues I could not resolve on my own. Around 2 or 2:15 P.M. I was paired up with a Genius named Randy. He asked me to wait while he finished something up, disappearing for a few minutes before coming back. He then asked for my name and I waited some more while he read over my appointment reservation details, where I had written one brief sentence about my computer's problem.
When he looked up, I started to explain what was going on with my laptop and he cut me off, saying, "Yeah, I just read that," and reaching for my laptop as if he needed to hear no more at all. I contnued to provide details I thought might be relevant, such as the fact that I had already tried resetting the PRAM and that I was running quite low on HD space when the panics began to occur. Randy seemed vaguely interested and took my computer while barely saying a word to me.
He tried booting up my computer and meanwhile chatted with a fellow employee while I sat white-knuckled at the prospect of possibly losing all my writing, my pictures, and my music. Each of my prior experiences at the Genus Bar had been characterized by friendly staff who aren't just cold technicians but people you can relate with. That's important, because when you bring them your computer it's like bringing your sick pet to the veterinarian's office. You're really worried, and you want to see a doctor who will be straight and informative with you even when things look their worst. Usually, a Genius will talk you through all the possibilities going through their own heads as they look over your computer.
Well, another period of silence endured during which Randy made no effort to explain what might have been wrong or to explain what steps he was taking to diagnose the problem and fix it. He barely made eye contact with me at all. Then, overhearing the conversation between the Genius/customer pair next to us, he proceeded to spend five minutes discussing that customer's issue while I sat there wondering if my computer was dead.
Finally Randy came back to me and said, "Yeah, it looks like your logic board is fried," without even a touch of sympathy or care. He offered nothing more at all in the way of information or suggestion, and I asked what could have caused it to become "fried." The best explanation that Randy could come up with was, "Sometimes this just happens to them. They just burn out," accompanied by a shrug. he then informed me that he could order me a new one for 350-400 dollars but that it "might not even be worth it because it might not even work."
Randy then produced a card for TekServe on 23rd street and told me that I should go there of a second opinion and data recovery. Everything about his body language indicated that he was done dealing with my problem, so - next, please! I asked him to check if my computer was still under warranty and he snottily raised his eyebrows, looking from the computer to me incredulously and he asked when I bought it. I told him it had been about two and a half years ago and that I thought I may have extended the warranty at some point. He checked on the computer, lifting his head to issue a blunt "Nah." He impatiently handed me my computer and mumbled, "Sorry," and I packed my computer away in its carry case, walking out of the store extremely angry and upset.
I was raised on a IICX and I've remained an ardent Mac supporter for all my 24 years on this earth. In large part this has been because Apple has always been a personable company with helpful technical support. The Mac experience has always been user-friendly and as Apple grew in stature and expanded into retail outlets, I was thrilled to see that sort of philosophy extend to that sphere of their business as well.
But where you did you come up with Randy? If he was a veterinarian for my sick pet, he did the equivalent of tossing my dying pup into my lap, suggesting I go elsewhere for a second opinion on his terminal disease, and then calling for the next patient. This guy does not belong behind a Genius Bar, and this interaction has really left me with a sour taste in my mouth and no interest in visiting the Genius Bar again anytime soon.
I wish I had gone to the manager on duty and told him/her about my experience with Randy but I was quite overcome by anger and walked out of the store quite distraught at the fact that I might not be able to recover all the date from my computer.
What really stings, too, is that this computer is little more than two and a half years old. This is a death far too premature as when I left college and got this computer, I expected to be able to use it for four or five years, since my needs are basic - download media, listen to music, surf the internet, and a whole lot of word processing. I treated this computer well, I didn't toss it around or damage it at all. All my previous Apple computers have been durable, long-lasting, and dependable. But my laptop's inexplicable and apparently terminal logic board failure has me seriously reconsidering whether I want to go the Apple route for my next notebook computer. For someone who lives paycheck to paycheck and whose creative livelihood is tied into his computer, this is a big blow, and my curiosity for exploring open-source Linux systems is piqued. If this experience is any sort of evidence for the direction that Apple is going, both in customer relations and quality assurance, then I have serious doubts about continuing to recommend the Apple brand to my friends and family and relying on it myself.
Sincerely disappointed in a brand I've always loved, Onelessforeskin's real name
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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Yarry
Old Timer



Registered: 01/04/04
Posts: 23,762
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7841546 - 01/06/08 09:40 PM (16 years, 26 days ago) |
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another letter is in order then!
Ive written to a cigarette company (free carton of smokes, dont smoke anymore tho so my brother was happy), Beer company, free case of beer, and my cell phone provider, twice, both legitimately, both times $50 credits on my months bill
Writing letters works, if you have a legitimate claim.
-------------------- Grumpy Old Man.
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Robo
R Series 66Y
Registered: 05/08/07
Posts: 14,861
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7841558 - 01/06/08 09:43 PM (16 years, 26 days ago) |
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I wrote bogus complaint letters to coke and some of my favorite candy companies, got free stuff each time. Loads of candy and soda, t-shirt, hat, etc.
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appleorange
Rainbow Technician



Registered: 12/30/07
Posts: 4,868
Loc: ReykjavÃk
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: Robo]
#7841592 - 01/06/08 09:48 PM (16 years, 26 days ago) |
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omg, onelessforeskin, that letter was beautiful. if we were friends, I would be buying you a beer right now.
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Yarry
Old Timer



Registered: 01/04/04
Posts: 23,762
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7841596 - 01/06/08 09:50 PM (16 years, 26 days ago) |
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Good letter dude, check for a few grammar errors tho.
But yea, apple is a good company, im sure you will see something come your way out of it.
-------------------- Grumpy Old Man.
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0xYg3n
topdawg



Registered: 04/29/04
Posts: 18,881
Last seen: 14 years, 10 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7841614 - 01/06/08 09:55 PM (16 years, 26 days ago) |
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I was watching that looney Jack Hanna guy on CNN's Larry King Live the other night. They were doing a show with him on various animals and Jack Hanna started to comment after premiering the hissing cockroach that he used to stick a hissing cockroach on a table at a diner when he used to do a lot of traveling so he could get free dinners all the time.
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Urinalasis
Newbie



Registered: 12/31/07
Posts: 22
Loc: Texas
Last seen: 16 years, 5 days
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: 0xYg3n]
#7841897 - 01/06/08 11:18 PM (16 years, 26 days ago) |
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Hm... So are most of you guys talking written letters or e-mails? I'd like to get some free candy myself.
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Robo
R Series 66Y
Registered: 05/08/07
Posts: 14,861
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: Urinalasis]
#7841908 - 01/06/08 11:21 PM (16 years, 26 days ago) |
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Hand written or typed-up (hand-signed) letters via snail mail.
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Oracle Of Delphi
I, Phantom



Registered: 06/23/02
Posts: 1,135
Loc: State of Disrepair
Last seen: 15 years, 2 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: Robo]
#7842638 - 01/07/08 08:33 AM (16 years, 25 days ago) |
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Dear Swedish Fish Guys, please send me tons of Swedish fish because....
i have to get on the trolly with this!!! they got me hooked, now they need to keep me supplied!
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CandyFlip
I'm No Stranger


Registered: 01/07/08
Posts: 46
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: Oracle Of Delphi]
#7842658 - 01/07/08 08:43 AM (16 years, 25 days ago) |
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when i was younger i had some issues with my chick but never really wanted to sit down and talk about them so i wrote out a 2 page letter and put it in her shit then went to work. that night when i got home she was in some nice lingerie and was ready to fuck my brains out. not only did i get some great ass, but she also quit like 80% of the shit i had problems with. this was like 3 years ago and I'm still with her and she still doesn't do the shit that bothered me.
--------------------
  I'm on the Karma payment plan
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Oracle Of Delphi
I, Phantom



Registered: 06/23/02
Posts: 1,135
Loc: State of Disrepair
Last seen: 15 years, 2 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7842670 - 01/07/08 08:50 AM (16 years, 25 days ago) |
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yeah - every few months i email my man about things that are bothering me - usually he stops doing them - and there is no unpleasantness. 4 years now - going strong!
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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: Oracle Of Delphi]
#7842717 - 01/07/08 09:07 AM (16 years, 25 days ago) |
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I got an e-mail this morning from the manager of the Apple Store where I had my bad tech support experience. he asked for my phone number and a time that would be good today for us to have a talk about what happened! Updates to follow!
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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disturbed
Poutine andSodomy



Registered: 10/15/02
Posts: 1,877
Loc: O-H-I-O
Last seen: 14 years, 3 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7842727 - 01/07/08 09:11 AM (16 years, 25 days ago) |
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Quote:
OneLessForeskin said: When I was like 12 or 13 I ate Jell-o all the time and all of a sudden the caps got unbelievably impossible to peel off, you had to attack them with some sort of blade. It pissed me and my mom off so we wrote a letter and got probably $50 in coupons for free Jell-o. Mike and Ike I complained about not getting a single green piece in a box of em and they sent us a sampler pack of all that company's candies.
Dude that is fucking hilarious I just had a similar experience with the snack pack pudding cups. I was really fucked up and wanted some pudding and every single one of the lids on the 12 pack I had fucked up. I called up snack pack and bitched (whilst still fucked up) and they sent me a coupon for a free 12 pack of pudding. I might have to write a follow up letter sounds like I got screwed haha.
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11/25/07 first time entrant ban lottery champion
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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: Urinalasis]
#7842732 - 01/07/08 09:11 AM (16 years, 25 days ago) |
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Quote:
Urinalasis said: Hm... So are most of you guys talking written letters or e-mails? I'd like to get some free candy myself.
This time I sent an email. and they forwarded it to the manager at the store, so...
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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RuNE
bomberman


Registered: 09/23/00
Posts: 2,331
Loc: tartarus
Last seen: 7 years, 11 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7842930 - 01/07/08 10:16 AM (16 years, 25 days ago) |
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The likely scenario is, the caps of the Jello were designed because the previous version was too weak. There's a high probability that the company was getting many returns from packages damaged during shippin and handling, got tired of the lost revenue, and designed a cap that was stronger. The few complaints they receive are better brushed off with some free shit than the lost revenue of the 'easy to remove' cap.
-------------------- ~Happy sailing~
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RandalFlagg
Stranger

Registered: 06/15/02
Posts: 15,608
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7843066 - 01/07/08 11:03 AM (16 years, 25 days ago) |
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Randy is going to track you down now. Sleep well.
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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: RandalFlagg]
#7843115 - 01/07/08 11:16 AM (16 years, 25 days ago) |
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Well, I talked to the manager of the Apple Store.
I'm bringing them my computer tonight and within 2 days I'm going to have it back - fixed, free of charge, with my data backed up on DVD's. Plus he said he was going to throw in a couple of other things "as a surprise, free of charge." Maybe upgrading my OS to the newest version? Maybe an iPod nano? Who knows? All I know is, if you feel really passionately about a situation, and you complain sincerely, you just might get what you wanted in the first place.
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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CandyFlip
I'm No Stranger



Registered: 01/07/08
Posts: 46
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7843121 - 01/07/08 11:17 AM (16 years, 25 days ago) |
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not bad
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  I'm on the Karma payment plan
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5150
phantom

Registered: 09/01/06
Posts: 5,437
Last seen: 4 years, 2 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7843490 - 01/07/08 01:12 PM (16 years, 25 days ago) |
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very nice, i hate people like that randy, your at work, do the fucking job and be civil, it,s not too difficult, hopefully his lame ass gets fired i,ve had a prostar laptop for around 7 years, treated it roughly,loaded all kinds of cracked software on it, still works fine although it is a an antique by todays standards, 5 gig hard drive i have extensive experience with dealing with big companies, one time i sent back 2 high end tennis rackets that i had cracked both over the years just because i restrung them so many times,sent them in saying there was a possible design flaw, bam 2 brand new similiar new style rackets,have to look into the airline ticket thing though, never heard of that
-------------------- "the way of the warrior is the resolute acceptance of death" Miyamoto Musashi
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notapillow
I want to be a fisherman



Registered: 09/29/03
Posts: 31,129
Loc: A rare and different tune
Last seen: 3 years, 11 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7843743 - 01/07/08 02:16 PM (16 years, 25 days ago) |
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what did mike and ikes ever do to you
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BIGSWANG
oakridge gang, beotch




Registered: 02/18/02
Posts: 19,397
Loc: Iwishanigga woods
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: notapillow]
#7843752 - 01/07/08 02:19 PM (16 years, 25 days ago) |
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he already told us, read
-------------------- Admin Edit: Your signiture is inappropriate and has been removed. Do not harass other members in your signiture. Also refrain from posting links to scat pornography. If I see anything like that here again, you will be banned.
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notapillow
I want to be a fisherman



Registered: 09/29/03
Posts: 31,129
Loc: A rare and different tune
Last seen: 3 years, 11 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: BIGSWANG]
#7844018 - 01/07/08 03:13 PM (16 years, 25 days ago) |
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oh fuck! no green ones!!!!!  i would have eaten a bitch!
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Drewwyann
Slayer of ticks



Registered: 10/30/06
Posts: 4,077
Loc: Atlantis
Last seen: 10 years, 3 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7844114 - 01/07/08 03:32 PM (16 years, 25 days ago) |
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holy hell!
I wish I would get shitty costumer service! free backup DVDs, a free fix, and a surprise? A SURPRISE?! thats so cool...
You've inspired me to complain to some company to get some free stuff. I thinking of where to complain to though...
We did this in family consumer science in 6th grade. I didn't get anything from the company I wrote to. Not even a reply... 
I also wrote a letter to McDonalds telling them that their food is shitty and bad for you. they said
"we assure you, our food is made only with the most quality ingredients."...
$300-$500 dollars for free because you got bad service... thats luck right there.
--------------------
 Anyone need a glass pipe? : http://www.facebook.com/profile.php?id=100002435158931 Love powerfully  
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RandalFlagg
Stranger

Registered: 06/15/02
Posts: 15,608
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: Drewwyann]
#7844151 - 01/07/08 03:39 PM (16 years, 25 days ago) |
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Quote:
Drewwyann said: "we assure you, our food is made only with the most quality ingredients."...
haha
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Irdamage
Autobot


Registered: 11/19/05
Posts: 1,491
Loc: Canada
Last seen: 7 years, 1 month
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: RandalFlagg]
#7844234 - 01/07/08 03:52 PM (16 years, 25 days ago) |
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....Americans have a course called family consumer science?....
I hate to sound like Jamie from Mythbusters...but...well theres your problem right there.
On a plus side its nice to find those companies that have a great customer service department.
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fee
Im he who is the


Registered: 01/16/03
Posts: 18,238
Loc: amsterdam
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: Irdamage]
#7844386 - 01/07/08 04:26 PM (16 years, 25 days ago) |
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I orderd 50 filter patch bags from spore works and like 30 of them had holes in them and they sent me 100 really nice ones for my courtesy in my letter an my time and trouble good company
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blankk said to fee: btw you're a total fucking psychedelic pimp Turtletotem said: I want to become a sun worshipper, so next time an atheist smugly asks me where god is, I can point smugly at the sun and laugh my ass off. Then I drive away in my solar powered piece of shit car, cool stuff man. And then I go kill a bitch because the flaming orb in the sky told me to do so, and I don't know, oppress a few minorities here and there in the name of nuclear fusion? Religion is fun.
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OneMoreRobot3021



Registered: 06/06/03
Posts: 61,024
Loc: the sky
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: fee]
#7847283 - 01/08/08 10:23 AM (16 years, 24 days ago) |
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All right, the story has reached its conclusion.
I brought my laptop back to the Apple Store yesterday and I don't feel bad at all about possibly getting someone fired, because Randy was a fucking moron. AJ, the tech support guy who looked at my computer this time, put so much more time into trying to figure out what was wrong, and found a quick and easy fix for my computer.
My logic board wasn't fried at all. Randy was an idiot. My computer is fine and I don't need to buy one at all.
And for my trouble they gave me a ProCare card, which essentially lets me skip the line any time I have a problem with my computer or iPod, and get repairs the same day instead of having to wait.
-------------------- Acid doesn't give you truths; it builds machines that push the envelope of perception. Whatever revelations came to me then have dissolved like skywriting. All I really know is that those few years saddled me with a faith in the redemptive potential of the imagination which, however flat, stale and unprofitable the world seems to me now, I cannot for the life of me shake. -Erik Davis
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deadHead321
Stranger


Registered: 12/06/04
Posts: 1,180
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: OneMoreRobot3021]
#7847371 - 01/08/08 10:55 AM (16 years, 24 days ago) |
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Quote:
OneLessForeskin said:
And for my trouble they gave me a ProCare card, which essentially lets me skip the line any time I have a problem with my computer or iPod, and get repairs the same day instead of having to wait.
shit, that seems legit.
-------------------- "They call it a trip because it takes you places" ~TC All i know is something like a bird within her sang/ All i know she sang a little while and then flew on/Tell me all that you know, i'll show you snow and rain.
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kidaihuan
First Growery Ban



Registered: 07/25/07
Posts: 3,173
Loc: Shanghai, China
Last seen: 13 years, 3 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: deadHead321]
#7849134 - 01/08/08 05:13 PM (16 years, 24 days ago) |
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I hate companies that have those skip the line cards.
They should improve the customer service by getting it done faster and hiring more people so they don't have to wait. Not letting those with more money cut the line.
Dell and now Apple are companies I shall never buy from.
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jewunit
Brutal!

Registered: 01/11/07
Posts: 34,264
Loc: Ohio
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: kidaihuan]
#7849222 - 01/08/08 05:26 PM (16 years, 24 days ago) |
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There comes a point when paying for more employees isn't worth it. Do you think doctor's offices should hire more doctors so they can have walk in appointments?
-------------------- !
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kidaihuan
First Growery Ban



Registered: 07/25/07
Posts: 3,173
Loc: Shanghai, China
Last seen: 13 years, 3 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [Re: jewunit]
#7849396 - 01/08/08 05:52 PM (16 years, 24 days ago) |
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Quote:
jewunit said: There comes a point when paying for more employees isn't worth it. Do you think doctor's offices should hire more doctors so they can have walk in appointments?
No, but they also shouldn't say "Pay me $50 and I'll put you in front of everyone else."
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sporked
Stranger

Registered: 06/19/08
Posts: 30
Last seen: 9 years, 1 month
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Re: Have you written letters of complaint and gotten anything sweet in return? [update: I did] [Re: OneMoreRobot3021]
#10792439 - 08/03/09 02:10 PM (14 years, 5 months ago) |
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I have gotten two free Inspiron 6800 laptops from Dell directly resulting from receiving lousy customer service on my 1 week to expiration inspiron 8100. Free warranty extensions on hdd's and Samsung monitors. Never underestimate the power of whining about things not working to your satisfaction. Especially if you have responsibility for making purchasing recommendations/decisions.
But be sure to research a little about WHO you are writing to, personalize it enough to make them think twice about saying bugger off!
Also, remember that the customer service departments are usually working a THANKLESS job, a thank you can go a long ways... and even if your peeved at the company/corporate entity, don't take your frustration out on a soon-to-be aggravated CSR... You will catch far sweeter rewards.
Just this last week I got a grow tent in the mail, the instructions sucked HORRIBLY... The 4x4x7 ended up looking like a 3.6x3.6x7.5 I called them up worked out the details of assembly, and during the process i had dinged part of the tent and stretched the stitching in a corner.... bless their hearts, they're sending me new tent for FREE... even though In my mind I screwed it up.... That's the power of not yelling at someone who gets yelled at all the time w/o just cause.
Now if the agent is inspiring just cause, just switch to monosyllabic responses, that generally gets the point across and they shape up right quick!
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Kada
Asha'man


Registered: 02/15/05
Posts: 12,394
Loc: Buckeye
Last seen: 2 months, 21 days
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Re: Have you written letters of complaint and gotten anything sweet in return? [update: I did] [Re: sporked]
#10792466 - 08/03/09 02:17 PM (14 years, 5 months ago) |
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Nice bump of a year old thread lol.
Might as well add this...
I don't complain to get free stuff, i call and tell companies how much i love their products to get free stuff. Just stuff like tombstone pizzas. I called them a few times to let them know how much i LOVE their pizzas, that at 2 am when im stoned outta my mind and working on a project for school tombstone pizzas are my best friend lol.
They sent me like 20 free tombstone pizza coupons for loving their product so much.
-------------------- ~The Cultivators Motherload~ "I am free, no matter what rules surround me. If I find them tolerable, I tolerate them; if I find them too obnoxious, I break them. I am free because I know that I alone am morally responsible for everything I do." -Robert A. Heinlein "There is no need for temples, no need for complicated philosophies. My brain and my heart are my temples; my philosophy is kindness."-Dalai Lama Live long and prosper.
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alternatereality
Explorer



Registered: 02/08/09
Posts: 2,576
Loc: Washington
Last seen: 12 years, 6 months
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Re: Have you written letters of complaint and gotten anything sweet in return? [update: I did] [Re: Kada]
#10792546 - 08/03/09 02:27 PM (14 years, 5 months ago) |
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Well, this wasn't a letter of complaint but...
Two summers ago me and three friends more or less lived together and then there were 10-15 more kids that would come over pretty much every night and occasionally we'd have parties with a bunch of people. So anyways, literally all we ate was Dominoes pizza.
We saved all the boxes from the whole summer and at the end I believe the final count was something like 396 boxes. We built a fort out of them and sent the company a letter with a polaroid picture of us standing in front of the fort attached and we got a bunch of free pizza.
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badchad
Mad Scientist

Registered: 03/02/05
Posts: 13,372
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Re: Have you written letters of complaint and gotten anything sweet in return? [update: I did] [Re: Kada]
#10792574 - 08/03/09 02:30 PM (14 years, 5 months ago) |
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Quote:
Kada said: Nice bump of a year old thread lol.
What do I get for complaining about rehashed old thread?
I got 3 free months of HBO for the cable going out.
-------------------- ...the whole experience is (and is as) a profound piece of knowledge. It is an indellible experience; it is forever known. I have known myself in a way I doubt I would have ever occurred except as it did. Smith, P. Bull. Menninger Clinic (1959) 23:20-27; p. 27. ...most subjects find the experience valuable, some find it frightening, and many say that is it uniquely lovely. Osmond, H. Annals, NY Acad Science (1957) 66:418-434; p.436
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jewunit
Brutal!

Registered: 01/11/07
Posts: 34,264
Loc: Ohio
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Re: Have you written letters of complaint and gotten anything sweet in return? [update: I did] [Re: badchad]
#10792587 - 08/03/09 02:32 PM (14 years, 5 months ago) |
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Haha, old threads I love 'em.
I'm gonna complain to All Points West about how shitty their "festival" was and ask for some money back.
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