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Our investigation has determined that the seller is at fault, but we were unable to recover any funds from the seller's account. As stated in the PayPal User Agreement, Buyer Complaint funds recovery cannot be guaranteed.
If this transaction took place on an auction site, we encourage you to contact the auction site and see if they offer insurance coverage.
We appreciate your business, and regret this experience. To make sure future transactions proceed smoothly, we suggest reading these Security Tips:
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