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OfflineSir_Trippus
Stranger
Registered: 04/14/02
Posts: 22
Last seen: 14 years, 5 months
statement about vendors
    #641812 - 05/23/02 01:54 PM (14 years, 8 months ago)

i just want to voice my opinon on vendors

(this is not a flame, just some customer service opinions)


please, let people know if it's going to take awhile for thier order, please don't tell us again and again that our order is being processed and should be going out soon when it's really going to take a month until we see it.

!!!!!! BE HONEST !!!!!!

Let us as the customer know!

I'd rather order any day from someone who is honest and is going to tell me that my order is running late, rather than someone who just tells you it's on it's way and it's still sitting in their pile of mail

(once again this is not a flame about any vendor it's just an opinion of the way many vendors run their business)

please do not leave the customer in the dark.

i have ordered from many of you, and every time i have had a late order, i never receive anything telling me about it

How would you like it if you went into a resturant, ordered your food and the waiter said it would be out in five minutes. Ten minutes later you still don't have your food and everytime you ask about your order your told it's on the way, yet you still don't recive it for another ten minutes. Would you ever order from that resturant again? I know i wouldn't!

Now lets say you go in and your told it will be 20 minutes for your food, and twenty minutes later you are eating. Now you waited the same amount of time in both situations but i would defenitaly return to the place that told me the correct time!

it's just common coutesy to let you customers know what is happening with there order

I hope by some of the vendors reading this that if they are backed up and the person ordering has given an e-mail with their order. Just let them know what is up with their order by giving them a short e-mail explaining the situation

everyone wins this way, were happy customers and you get repeat business

just my 2 cents, anyway


--------------------
"Believe none of what you hear and only half of what you see"


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OfflinePoopman
Man of Poop
Registered: 04/04/02
Posts: 643
Loc: Los Angeles
Last seen: 8 years, 1 month
Re: statement about vendors [Re: Sir_Trippus]
    #641855 - 05/23/02 02:27 PM (14 years, 8 months ago)

I'm all for honesty.


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OfflineBaby_Hitler
Errorist
 User Gallery

Folding@home Statistics
Registered: 03/06/02
Posts: 22,840
Loc: To the limit!
Last seen: 4 months, 16 days
Re: statement about vendors [Re: Sir_Trippus]
    #642028 - 05/23/02 04:45 PM (14 years, 8 months ago)

I don't think you understand the volume of information these people have to deal with.

In order for them to tell you exactly how long it was going to take it would take them longer than it would take to fill sombody elses order. If they were to attempt to be as specific as what you suggest, it would take you longer to get your order.

Remember, you're not dealing with a big company. It's just this one guy, and maybe an employee or two.

Trust me i've been in the same situation, and the "honest" answer you are looking for is:

I havent the faintest fucking idea when your order is going out!!!!!!



--------------------


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Offlineindicaz
Lysol God
Male User Gallery

Registered: 04/13/02
Posts: 580
Loc: My Chair
Last seen: 7 years, 10 months
Re: statement about vendors [Re: Poopman]
    #642044 - 05/23/02 05:01 PM (14 years, 8 months ago)

honesty is the best policy

need a whole lotta love around here

anyone got a few buckets of love?


indicaz


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