Auto-SummaryA thief stole mail from the mail box annex, causing delays in order delivery. The thief, Rob Matt Nyderg, was caught and fired. Some money orders were cashed, but most orders have not been cashed. Customers are advised to check the www.thehawkseye.com/returned order list for any mail that may have been stolen. If they haven't received their orders within three weeks, they should resubmit their order and receive a free syringe.
Heya everyone,
I have some bad news to bring. We had a problem with some mail being stolen from our mail box at our mail box annex.
It took me a while to catch on to it but the thief has been caught.
It started off when a lot of customers from around early to mid February were complaining of orders taking 5 weeks etc...
I think some of you may remember the post just a few weeks ago here. I knew I had did not have any orders 5 weeks old, just some 3 weeks old as I did get behind a while back. Well the emails kept coming of people missing orders. At first I thought maybe someone stole them from my truck because I had some CD's come up missing around the same time. But the time spread kept going on into late February and earlly March. I knew something was up. During this period I was getting orders with the envelopes opened, but the money orders still inside.
Well I started asking customers who sent money orders to see who they were cashed by. A customer emailed me ((Thanks Beth )a copy of the cashed money order and I did not know the person. I also started seeing a lot of my mail being opened or partially opened. I knew for sure there was a thief along the chain.
I pulled the website last week so no new orders would come in until I could find the thief. I had the manager at my mail box annex set up a sting. I told him what was going on and had him check the incoming mail from the postal worker to see if it was opened, then count the mail and put it back. Wait a day and count it again.
Well it only took one day for the thief, Rob Matt Nyderg to steal some mail. I knew it was this guy, he goes by Matt.
Well he was fired. That was last week.
It turns out another customer down at my mail box annex who was getting rent checks from her tenants was having the same problem.
So as you can see this has created a big problem. I think at first he was just grabbing a lot of mail and going through it for cash. Not cashing the money orders. Most of the people missing orders have checked on there money orders and they have not been cashed. He did cash 1 money order so far that I know of. Towards the end before he got caught I think he was just opening all the mail and looking for cash and only taking those. Fortunatly we dont get a lot of cash orders so I dont think he got to much.
I really dont know just how much he stole at this point. Myself and the manager have been calling him and trying to get him to return the orders or money orders at least but he is trying to deny the whole thing and blame it on his wallet being stolen.
I've left him a few messages letting him know stealing mail is a federal crime and I'm waiting to hear from him before I have him prosecuted. So I'm telling him anyway. A few of my customers have expressed if they send me the copy of cashed money orders they dont want to be involved. Good point, and I dont want a bunch of cops asking questions so I may just have to let this worthless thief get away with it.
I cant tell you all how much xtra stress this has caused me. All the emails and people thinking I'm ripping them off or not sending their orders out for 5 weeks when I know the truth. If we get an order it gets mailed. I have nothing to win by ripping people off, we want their repeat business. This whole thing is a big mess and has caused a lot of extra work not to mention a financial loss. I can deal with loss revenue but people thinking we ripped them off then posting it here just really bums me out.
I've been trying to decide how to handle this. I'm in no financial position to replace a bunch of stolen cash orders.
Especially when this is not our fault. There is even a snipet on the ordering page about we will not replace lost cash orders, so please get a money order because they are easier to track.
And I talked with Thor about this problem a week ago and we both agree that by posting this that some people may try and take advantage of this situation and claim they mailed a cash order when they did not, just trying to get free spores.
So to the few that did send cash orders and you think yours may have got stolen all I can say is Im sorry. We are both victums of this worthless thief, Rob Matt Nyderg. We will not be replacing the stolen cash orders, unless I somehow get the money back from this guy, which does not seem likely.
For those who sent a money order, and its been at least 3 weeks and you have not received your order, check the www.thehawkseye.com/returned order list. If its not there, please check to see if they have been cashed.
If not cashed cancel them, resend the order, and a note about your order being involved with this mess and we'll send one free syringe along with your new order for your troubles.
But dont jump the gun to fast. The guy was fired last week, I think it was April 3rd. So it would be safe to say anyone with an order post dated after April 2nd should not be affected by this. Anyone with an order in paypal will also not be affected by this. A lot of orders went out this week, and I only have 2 orders here that are more then a week old, because they chose a strain we are out of. Those will be mailed monday.
I think it would be safe to say, if you sent an order and its been at least 3 weeks and you have not received it then you may be affected by this mail theft problem.
I would like to apologize to those affected. Although not our fault, we both have been victums of this thief. If Matt does not repsond to my calls by this sunday I will post his home phone number here and everyone can call him up and give them a piece of their mind.
Thanks for understanding.
-------------------- -Peace-
High Quality MUSHROOM SPORES and CULTURES for microscopy at www.muShrooms.com
muShrooms.com is the new web site of
www.thehawkseye.com
Edited by Ryche Hawk (04/14/02 03:10 PM)
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