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Offlinelunaloca
Good Shit
Male

Registered: 11/18/04
Posts: 320
Loc: Tennessee
Last seen: 9 years, 4 months
Message from Tennstud
    #5779086 - 06/22/06 01:06 AM (17 years, 7 months ago)

:shitstorm: I've noticed that I've been getting some bad press lately. I sincerely apologize about my email delays. Yes my server has sucked lately and half the time I can't even log in myself. Not to mention equipment failures, FedEx fuckups and the ever present cash-flow dilemmas. There was a shit load of rainy days about a month ago that REALLY fucked me up and put me behind in a big way. I work outdoors the majority of the time and do everything from collecting shit, processing shit, shipping shit, banking, bookwork, taxes all by myself. Not to mention trying to deal with my personal life. I don't have employees. I can't afford employees. I'm not getting rich doing this. I try to keep prices reasonable and my product consistent. I have ALWAYS given members of this community better deals than anyone else on the internet. In my opinion concentrating on getting orders out is more important than concentrating on "Where's my shit? Emails". I do answer emails. However it may take a few days, sometimes several, it just depends on how wore out I am at the end of the day. The bottom line is I'm doing the best I can and apologize about any inconvenience my correspondence skills may have caused. I'm loyal to this community and will continue to deliver the best product I can. :mushroom2:

BTW I have alot of product going out all week and I'll be caught up and can spend more time in front of a computer. :thumbup:


--------------------
25% discount on ALL RETAIL PRODUCTS!!! For Shroomery Members Only!!!

Enter code: shroomery when you checkout on my website

Save On Shipping! Local Pickups Now Available! PM Me For Details

www.tennstud.com

support@tennstud.com


Edited by lunaloca (06/22/06 01:16 AM)


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Offlinemakaveli8x8
Stranger
Male User Gallery
Registered: 02/28/06
Posts: 21,636
Last seen: 7 years, 7 months
Re: Message from Tennstud [Re: lunaloca]
    #5779296 - 06/22/06 02:18 AM (17 years, 7 months ago)

don't be afraid to hit the "pause" button if you have to, to catch up on orders. people will understand, you get to fair behind it will all fall apart and nobody wants that.

just some friendly advise.


--------------------
We were sent to hell for eternity :hellfire: Ø:omgawesome:h®
We play on earth to pass the time :foreheadslap:

Over-population the root of all Evil-brings the Elites Closer to the gates.


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Offlinecyberthreat
Stranger

Registered: 03/06/05
Posts: 676
Last seen: 7 years, 7 months
Re: Message from Tennstud [Re: makaveli8x8]
    #5779897 - 06/22/06 09:24 AM (17 years, 7 months ago)

his shit is worth the wait the best stuff i have had i'm going to order fir all that i need fro, himhes a great person to work


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OfflineYamidude
Stranger

Registered: 06/15/06
Posts: 957
Last seen: 15 years, 5 months
Re: Message from Tennstud [Re: cyberthreat]
    #5780011 - 06/22/06 10:09 AM (17 years, 7 months ago)

Glad to hear everythings well. My only "advice" if that's what you want to call it. Coming from a fellow business mans POV is, communication is key when it comes to customer service.

I ended up placing an order with another company all the while wanting to just put in an order with you. I however will always need more shit and my next order WILL be with you for sure.


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InvisibleJaeger
Dreamer
Registered: 10/01/05
Posts: 960
Re: Message from Tennstud [Re: Yamidude]
    #5780183 - 06/22/06 11:18 AM (17 years, 7 months ago)

Maybe you should try using an auto-responder to your emails. If you simply explained your situation and auto-replied to all emails problems like this would be avoided. Well, that's my 2 cents.

That would give you time to respond at a later date.


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Offlinetallgreen
chillin like avillain
 User Gallery
Registered: 05/21/06
Posts: 293
Last seen: 17 years, 4 months
Re: Message from Tennstud [Re: Jaeger]
    #5780209 - 06/22/06 11:29 AM (17 years, 7 months ago)

I just received an order recently, it took two weeks which is what I was expecting, so I have no complaints.  I'm just glad you exist!:heart:

Have you considered using volunteers?  I'm sure there are some people around that would be happy to answer emails for you.  You could keep in contact with that one guy, and they would keep in contact with everyone.  for me customer service is a really big deal.  When people respond quickly it makes me feel really good about the company.  When they respond days later I feel unimportant and dismissed.  I'm guessing this is never your intention but it will happen anyway.  I think a volunteer could make a huge difference for you.  That personal touch makes all the difference, even if it is some guy just saying, "sorry, we are having delays right now, blah , blah, blah".  That blah blah blah can really provide confidence for your customers.


--------------------
Nothing you can know that isn't known.
Nothing you can see that isn't shown.
Nowhere you can be that isn't where you're meant to be.
It's easy.
All you need is love.
- The Beatles


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Offlineudontknowme
Psychonaut
Male

Registered: 04/20/06
Posts: 198
Loc: The Funk Parade
Last seen: 13 years, 6 months
Re: Message from Tennstud [Re: tallgreen]
    #5780751 - 06/22/06 02:58 PM (17 years, 7 months ago)

damn, wish I knew about that 25% deal before I sent my money order. :mad2: Oh well, looking forward to receiving my product, Thanks!


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Offlinecoda
Banjo Goiter
Male

Registered: 03/20/01
Posts: 8,750
Last seen: 10 months, 3 days
Re: Message from Tennstud [Re: udontknowme]
    #5781361 - 06/22/06 06:28 PM (17 years, 7 months ago)

mike's product is top notch and is totally worth the wait. I always place orders for 40 lbs or more just to have extra around, people should look to do the same. when you have spare it makes life easier to order some while still having a bit left, then having to order some and sit doing nothing waiting for it.


--------------------
To get really high is to forget yourself. And to forget yourself is to see everything else. And to see everything else is to become an understanding molecule in evolution, a conscious tool of the universe. And I think every human being should be a conscious tool of the universe. . . .

-JG

i really am glad you came back to us instead of taking the other path. *hug*

-A_S (RIP your final words to me will never be forgotten)



Don't fuck with the laughing jesus.


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Offlinelunaloca
Good Shit
Male

Registered: 11/18/04
Posts: 320
Loc: Tennessee
Last seen: 9 years, 4 months
Re: Message from Tennstud [Re: coda]
    #5783209 - 06/23/06 08:30 AM (17 years, 7 months ago)

Thanks to everyone for the kind words and suggestions. I should be caught up after todays FedEx shipment. Please don't hesitate to contact me via email or PM. I'll be putting an extra effort to stay on top of things. I appreciate everyones support. :wink:


--------------------
25% discount on ALL RETAIL PRODUCTS!!! For Shroomery Members Only!!!

Enter code: shroomery when you checkout on my website

Save On Shipping! Local Pickups Now Available! PM Me For Details

www.tennstud.com

support@tennstud.com


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InvisibleTrav
Stranger

Registered: 06/09/05
Posts: 1,826
Re: Message from Tennstud [Re: lunaloca]
    #5783236 - 06/23/06 08:48 AM (17 years, 7 months ago)

You're a major asset to the community and you have the best shit out there.  :thumbup:


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InvisibleTrippingDuality
cult classic
 User Gallery

Registered: 07/14/05
Posts: 805
Re: Message from Tennstud [Re: Trav]
    #5783863 - 06/23/06 01:35 PM (17 years, 7 months ago)

Quote:

Trav said:
You're a major asset to the community and you have the best shit out there.  :thumbup:




here here!  :thumbup:


--------------------
turn off your mind relax and float downstream


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OfflineYamidude
Stranger

Registered: 06/15/06
Posts: 957
Last seen: 15 years, 5 months
Re: Message from Tennstud [Re: lunaloca]
    #5783888 - 06/23/06 01:42 PM (17 years, 7 months ago)

Quote:

lunaloca said:
Thanks to everyone for the kind words and suggestions. I should be caught up after todays FedEx shipment. Please don't hesitate to contact me via email or PM. I'll be putting an extra effort to stay on top of things. I appreciate everyones support. :wink:




glad to hear because i still want to get in an order sometime soon.


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OfflineMicrocosmatrix
Spiral staircasetechnician
Male

Registered: 10/20/05
Posts: 11,293
Loc: Ythan's house
Last seen: 17 years, 1 month
Re: Message from Tennstud [Re: lunaloca]
    #5784090 - 06/23/06 02:55 PM (17 years, 7 months ago)

I can't wait until I can finally afford to purchase some turds from you!


--------------------
:orly:



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InvisibleCaptainKirk

Registered: 07/15/05
Posts: 2,478
Loc: gone
Re: Message from Tennstud [Re: Microcosmatrix]
    #5784155 - 06/23/06 03:23 PM (17 years, 7 months ago)

its funny ..the only people i see bitch are newb's ....all of the veterans that have been around a bit and ordered from mike know he is the shit :wink: :thumbup: its all about patience and timing  :smile:


Edited by CaptainKirk (06/23/06 03:24 PM)


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Offlinekilroy
Hightimes
Male

Folding@home Statistics
Registered: 04/26/06
Posts: 768
Loc: Deep within my spirit Flag
Last seen: 13 years, 3 months
Re: Message from Tennstud [Re: CaptainKirk]
    #5784222 - 06/23/06 03:44 PM (17 years, 7 months ago)

How many shit puns can there be when you are in the biz of selling shit(lol jk). Glad you are getting everything worked out Mike. You have the quity shit that everyone wants. Mike was your high school reunion an interesting one by any chance. So Mike what have you been up to, (Mike) I sell shit, (other) So whaat is it that you sell(Mike) Shit (other) no really what do you sell( mike) I sell shit, literly shit you know from horses and there is alot of people on the internet who wait to buy my shit because I have the best shit in town. Sorry Mike I just could not resist. GJ


--------------------
IS NOT THE JOURNEY OF THE TRIP JUST AS IMPORTANT AS REACHING THE DESTINATION.





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OfflineCoolMojo
Imagination iswhat you make ofit
Folding@home Statistics
Registered: 10/26/01
Posts: 334
Last seen: 4 years, 9 months
Re: Message from Tennstud [Re: CaptainKirk]
    #5785057 - 06/23/06 09:07 PM (17 years, 7 months ago)

Quote:

CaptainKirk said:
its funny ..the only people i see bitch are newb's ....all of the veterans that have been around a bit and ordered from mike know he is the shit :wink: :thumbup: its all about patience and timing  :smile:




I think the main reason for this is its the first attempt. Its not so much that their being pricks as their just excited and that makes them impatient.


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OfflineYamidude
Stranger

Registered: 06/15/06
Posts: 957
Last seen: 15 years, 5 months
Re: Message from Tennstud [Re: CoolMojo]
    #5785085 - 06/23/06 09:14 PM (17 years, 7 months ago)

not really, just because people may be a n00b to a message board doesn't mean they dont have a clue about service.

I think the issue has been beat to death and then dissolved by tennstuds explination.


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Offlineackmess
Stranger
Registered: 06/09/06
Posts: 56
Last seen: 14 years, 7 months
Re: Message from Tennstud [Re: Yamidude]
    #5786280 - 06/24/06 10:51 AM (17 years, 7 months ago)

Man, I ordered from him on the 22nd, recieved it today (24th) which means he had to pay extra for saturday delivery. Mike has truly impressed me and I will stay a loyal customer for a long, long time.


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Offlinelunaloca
Good Shit
Male

Registered: 11/18/04
Posts: 320
Loc: Tennessee
Last seen: 9 years, 4 months
Re: Message from Tennstud [Re: kilroy]
    #5786559 - 06/24/06 01:06 PM (17 years, 7 months ago)

Quote:

kilroy said:
How many shit puns can there be when you are in the biz of selling shit(lol jk). Glad you are getting everything worked out Mike. You have the quity shit that everyone wants. Mike was your high school reunion an interesting one by any chance. So Mike what have you been up to, (Mike) I sell shit, (other) So whaat is it that you sell(Mike) Shit (other) no really what do you sell( mike) I sell shit, literly shit you know from horses and there is alot of people on the internet who wait to buy my shit because I have the best shit in town. Sorry Mike I just could not resist. GJ




Man that is funny. That happens all the time. :werd:


--------------------
25% discount on ALL RETAIL PRODUCTS!!! For Shroomery Members Only!!!

Enter code: shroomery when you checkout on my website

Save On Shipping! Local Pickups Now Available! PM Me For Details

www.tennstud.com

support@tennstud.com


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OfflineMushHeadFungus
FungusHead
Registered: 06/15/06
Posts: 49
Last seen: 17 years, 7 months
Re: Message from Tennstud [Re: lunaloca]
    #5787110 - 06/24/06 05:57 PM (17 years, 7 months ago)

got my 50/50 today. the fedex guy made a comment on how bad it stunk his truck up. i could smell it through the box before he handed it to me.


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