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DoctorJ


Registered: 06/30/03
Posts: 8,846
Loc: space
Last seen: 1 year, 2 months
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OK, T-MOBILE, you've made my shit list
#5646465 - 05/18/06 02:05 PM (17 years, 8 months ago) |
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So I go into the phone store to pay my bill
Then I remembered something
When I first set up the account, I had to give them like a $500 deposit because I had some really small (like a couple hundred bucks) outstanding debt to another phone co at the time.
So today I realized, how come I havent gotten that deposit back yet? Its been over a year since I started the account!
Then, this snooty little bitch behind the counter says: "You have to call customer service and ask for your deposit back."
So i was like "WTF? I have to call them to get MY money back? What a colossal heap of bullshit."
So then the chick goes: "Well at least they give you the opportunity to get your money back."
so I say: "THEY give ME the 'opportunity' to get MY MONEY back? Thats the stupidest fucking thing I've ever heard. ITS MY MONEY!!!!"
so she says: "Well, the deposit was necessary..."
Bullshit. If they knew how much unreported cash I have stored in various places they would not have even dreamed about asking me for a deposit. The only reason I have unpaid debts on my credit report is because of OTHER PEOPLE'S MISTAKES, not mine. Knowing all this, I gave them the $500 anyway, because it was easier than getting my credit report straightened out.
So now, TMOBILE wants me to call them and ask for my money back? Fucking fascist bitches. They also want me to have a Perfect Payment record for 6 months before they'll give it. The nerve of these people disgusts me. Their service is far from perfect (dropped calls, bad reception, etc etc, and yet they want me to be perfect?
Thats it TMOBILE. You're on my shit list now. Prepare to be destroyed.
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dblaney
Human Being

Registered: 10/03/04
Posts: 7,894
Loc: Here & Now
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Re: OK, T-MOBILE, you've made my shit list [Re: DoctorJ]
#5646476 - 05/18/06 02:09 PM (17 years, 8 months ago) |
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So are you gonna call customer service?
-------------------- "What is in us that turns a deaf ear to the cries of human suffering?" "Belief is a beautiful armor But makes for the heaviest sword" - John Mayer Making the noise "penicillin" is no substitute for actually taking penicillin. "This country, with its institutions, belongs to the people who inhabit it. Whenever they shall grow weary of the existing government, they can exercise their constitutional right of amending it, or their revolutionary right to dismember or overthrow it." -Abraham Lincoln
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Dobie
Dopeless Hopefiend

Registered: 08/15/02
Posts: 52,841
Loc: ON DA BLOCK
Last seen: 5 months, 30 days
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Re: OK, T-MOBILE, you've made my shit list [Re: DoctorJ]
#5646477 - 05/18/06 02:09 PM (17 years, 8 months ago) |
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you think t-mobile is bad try talking to sprint customer service i said fuck them and their bill they aint getting shit ive since switched to prepaid and am way happier aint had to call customer service once
-------------------- This place is gayer than when the balls touch
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BLAST_420
Stranger
Registered: 06/19/05
Posts: 1,307
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Re: OK, T-MOBILE, you've made my shit list [Re: DoctorJ]
#5646485 - 05/18/06 02:12 PM (17 years, 8 months ago) |
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POSER MOBILE says we got your money
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DoctorJ


Registered: 06/30/03
Posts: 8,846
Loc: space
Last seen: 1 year, 2 months
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Re: OK, T-MOBILE, you've made my shit list [Re: dblaney]
#5646515 - 05/18/06 02:23 PM (17 years, 8 months ago) |
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Quote:
dblaney said: So are you gonna call customer service?
not worth my time
maybe someday when I'm really bored.
Also, I guess I have to pay my bill on time for 6 months, because I always forget to pay and usually end up paying late.
thats another thing: The second my bill is past due, they call me like a jillion times to remind me. Same with the cable company. But their service sucks! If they spent the same amount of effort into improving their service as they did collecting their bills, I might not have such a hard time remembering to pay!
Also, if they are going to punish me for paying late, how come I am never rewarded when I pay early?
Fuck the telco. Hack the planet!
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CaRnAgECaNdY
Tool's groupie


Registered: 04/09/04
Posts: 11,505
Loc: Billy Howerdel's closet
Last seen: 6 months, 23 days
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Re: OK, T-MOBILE, you've made my shit list [Re: DoctorJ]
#5646655 - 05/18/06 03:06 PM (17 years, 8 months ago) |
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Do you pay ANY of your bills on time?
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The secret to being funny is to say smart things stupidly, or is it stupid things smartly? Whatever..it's not rocket surgery...or something like that.
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DoctorJ


Registered: 06/30/03
Posts: 8,846
Loc: space
Last seen: 1 year, 2 months
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Re: OK, T-MOBILE, you've made my shit list [Re: CaRnAgECaNdY]
#5646682 - 05/18/06 03:13 PM (17 years, 8 months ago) |
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If I had my way, there would be no bills to pay
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drSE
Pseudo Reality



Registered: 12/19/03
Posts: 4,432
Loc: Twighlight Zone
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Re: OK, T-MOBILE, you've made my shit list [Re: DoctorJ]
#5646700 - 05/18/06 03:17 PM (17 years, 8 months ago) |
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i like your way.
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Grow Room
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DoctorJ


Registered: 06/30/03
Posts: 8,846
Loc: space
Last seen: 1 year, 2 months
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Re: OK, T-MOBILE, you've made my shit list [Re: drSE]
#5646703 - 05/18/06 03:18 PM (17 years, 8 months ago) |
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you should like YOUR way
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capliberty
Stranger


Registered: 04/23/06
Posts: 1,949
Last seen: 14 years, 5 months
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Re: OK, T-MOBILE, you've made my shit list [Re: DoctorJ]
#5646716 - 05/18/06 03:21 PM (17 years, 8 months ago) |
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yeah that lady in the commercial is not looking so hot anymore either
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goliath_91710
King Dumpster


Registered: 01/27/05
Posts: 223
Loc: Las Vegas, NV
Last seen: 8 years, 5 months
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Re: OK, T-MOBILE, you've made my shit list [Re: CaRnAgECaNdY]
#5646870 - 05/18/06 03:59 PM (17 years, 8 months ago) |
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Quote:
Desiree said: Do you pay ANY of your bills on time?
Here, here Desiree! I've never had any problems with T-Mobile, nor have I had any problems with my credit (and subsequently I've never had to pay something as whack as a $500.00 deposit). I take responsibility for all of my experiences. (Which isn't always the most fun). Maybe their service sucks (in your opinion) 'cause they can't afford to provide good service 'cause they're waiting on monies from their customers who won't fulfill their contractual obligations. Dunno, just a thought.
-------------------- "Participate joyfully in the sorrows of life." - Joseph Campbell
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Burke Dennings
baby merchant

Registered: 11/29/04
Posts: 81,641
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Re: OK, T-MOBILE, you've made my shit list [Re: DoctorJ]
#5646879 - 05/18/06 04:01 PM (17 years, 8 months ago) |
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You should send T-Mobile a picture of your license plate. That'll learn 'em!
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theuser
DON'T LOOK

Registered: 08/04/05
Posts: 5,859
Last seen: 3 years, 11 months
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Re: OK, T-MOBILE, you've made my shit list [Re: Burke Dennings]
#5646890 - 05/18/06 04:05 PM (17 years, 8 months ago) |
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It took a year for me to get my deposit back from sprint. I once went to one of their call centers and ended up being escorted out by security.
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DoctorJ


Registered: 06/30/03
Posts: 8,846
Loc: space
Last seen: 1 year, 2 months
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Re: OK, T-MOBILE, you've made my shit list [Re: Burke Dennings]
#5646962 - 05/18/06 04:33 PM (17 years, 8 months ago) |
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funny you should mention, I just got a new liscense plate
the old one fell off
at first, I thought this was because I hadn't used long enough screws
at closer inspection, the clips that held the screws were badly designed and defective.
so anyway, I replaced the clips and got a new liscense plate
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browndustin
dustybuddy

Registered: 10/03/03
Posts: 2,957
Last seen: 9 years, 8 months
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Re: OK, T-MOBILE, you've made my shit list [Re: DoctorJ]
#5647125 - 05/18/06 05:37 PM (17 years, 8 months ago) |
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Hey man, I work for T-Mobile at an outsourced call center. I actually work in the TTY dept as a senior, and I'm also cross trained in web correspondence... so if you email or something I'd be the kind of person who replies.
As far as your deposit's concerned, I can sympathize with you. I get things like this all the time. Please be advised that you must wait a period of 1 year before you can request your deposit. If you haven't had any NON-PAY SUSPENSIONS in the past 6 months, you will receive the check for your deposit in approximately a week. The request is filed and sent to our Cash Applications Team (CAT), within 48 hours it's answered and the check's mailed... so yeah, a week and it's there.
Now a lot of people slip up from time to time and get a non-pay suspension. You're fucked. Why did this happen? No offense, but if you can't pay your bill then just call in and say so. After your bill statement's mailed out, you have almost a month to pay it. And you have a ~10 grace period before you're even charged a late fee. So if you can't pay, call in and ask for "Financial Services" or "Financial Care". Guaranteed, the dude will give you a payment arrangement.
People who activate with smart access accounts or even with bad credit classes and $1000 deposits end up having perfect payment histories from time to time. It's amazing. All you have to do is know your close date/due date and make payments on time.
I know that lots of CSRs and RSRs are dicks and don't know anything about their company. Fuck, T-Mobile isn't even in Canada and I own those bitchs. I wish that they were here because they at least don't have any bullshit hidden fees. They're actually pretty decent if you don't want to get dicked around, just crappy phones and mediocre prices.
What you need to do is dial #225# (#BAL#), send from your T-Mobile phone and you instantly get a balance alert. Your balance, due date, ANY PAST DUE AMOUNTS, and important shit comes right back to you for free. I wish Rogers had features like T-Mobile. They really do help if you use them.
Had you known about this, I'm sure you would have avoided it.... kinda sucks, man. If there was something that I could do, I probably would. I'd likely get in HUGE shit for going into your account without you actually calling in, because T-Mobile's crazy like that.... but people have emailed us, written down the case number and given it to outsourced reps to query. When we have your case, we just open up your account and answer your email like it came in honestly and randomly lol.
Call customer care and ask when you were last suspended for non-payment, see how much longer you have to wait and it's all good.
Read yo contract too, homie. 
I'm kinda weird when it comes to work. I can obsess about shit like this. Retention rate plans, hassling reps, sups and managers until they credit you for shit, I'm all about that lol. All my friends have retention rate plans and subsidized cell phones for 1 year or no contracts!! I'm tha man. Flip me a pm if you need help or anything. I'm not at work now, but fuck I'm always willing to help a shroomerite.
-------------------- When the stress burns my brain it's like acid raindrops maryjane is the only thing that makes the pain stop
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DoctorJ


Registered: 06/30/03
Posts: 8,846
Loc: space
Last seen: 1 year, 2 months
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Re: OK, T-MOBILE, you've made my shit list [Re: browndustin]
#5647266 - 05/18/06 06:21 PM (17 years, 8 months ago) |
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I dont think my service has ever been disconnected. my phone service, that is 
so maybe I'll give em a call and get that scrilla back. Will they give me cash or just apply it to my future bills?
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Vvellum
Stranger

Registered: 05/24/04
Posts: 10,920
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Re: OK, T-MOBILE, you've made my shit list [Re: DoctorJ]
#5647384 - 05/18/06 06:56 PM (17 years, 8 months ago) |
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poor baby. sometimes you have to go through the proper channels to address and rectify certain situations.
you cant just walk into a place and demand $500 in cash.
sounds like all you have to do is call and in a week you'll have a check in the mail
big deal.
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DoctorJ


Registered: 06/30/03
Posts: 8,846
Loc: space
Last seen: 1 year, 2 months
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Re: OK, T-MOBILE, you've made my shit list [Re: Vvellum]
#5647431 - 05/18/06 07:17 PM (17 years, 8 months ago) |
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well, there is a greater metaphor here, but I won't go into it because its a long, sad, and ultimately meaningless story
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PinballWizard
Naive and Gullible as usual

Registered: 03/20/04
Posts: 2,804
Last seen: 9 years, 9 months
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Re: OK, T-MOBILE, you've made my shit list [Re: capliberty]
#5647502 - 05/18/06 07:42 PM (17 years, 8 months ago) |
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Joan Cusack? She was never hot.
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DNKYD
Turtle!

Registered: 09/23/04
Posts: 12,326
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Re: OK, T-MOBILE, you've made my shit list [Re: DoctorJ]
#5647707 - 05/18/06 08:48 PM (17 years, 8 months ago) |
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Research cell phone service providers before you commit to one. Pay your damn bills on time. Keep your credit in good standing. Then you wouldn't have these problems.
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