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Invisibleblacksabbathrulz
 User Gallery
Registered: 05/22/02
Posts: 2,511
An email I received........
    #4086427 - 04/22/05 10:46 PM (12 years, 8 days ago)

Here is an email I received, I removed my name of course.


Dear Mr. xxx,

Thank you for taking the time to write to us.

We are committed to providing our customers with quality hotel reservations and superior service. We're delighted to hear that your experience was a positive one.

Thank you for your business and we look forward to serving your future hotel needs.

Thank you for using our service.
Tristin S.


TRACKING NUMBER:



-----Original Message-----


From:
Sent: 22 Apr 05 01:20:39
To:
Cc:
Subject: Contact Customer Care


Care Request from Hotels.com

Customer Care
-----------------


Customer First Name:
Customer Last Name:
Customer Email:
How To Help: 2

Comments: Hi,
I am writing to you to let you know that you lost my business because of the poor setup of you website. Whenever you click on destinations, and then click on EUROPE, and then click on LONDON GBR, every hotel that comes up is for london, Ontario. Clearly, I am not a geography major, however, I do know that Ontario is in Canada, and not Great Britian. I would advise that you fix this, in order to not lose business from others such as myself. Thank you,


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InvisibleDNKYD
Turtle!

Registered: 09/24/04
Posts: 12,326
Re: An email I received........ [Re: blacksabbathrulz]
    #4086435 - 04/22/05 10:48 PM (12 years, 8 days ago)

Haha. It's probably just a generic reply from some e-mail bot.


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InvisibletrendalM
point of inflection
Male User Gallery

Registered: 04/17/01
Posts: 19,729
Loc: Ontario, Canada
Re: An email I received........ [Re: blacksabbathrulz]
    #4086437 - 04/22/05 10:49 PM (12 years, 8 days ago)

We're delighted to hear that your experience was a positive one.

That's fucking awesome :lol:

Damned auto-reply emails...


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BTC - 1KqrSHZ1C3NsQP4g3PkHhppBnhdgyXr6sB


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InvisibleCherryBomM
Yoga Gypsy
Female User Gallery

Registered: 12/27/98
Posts: 11,108
Loc: Ontario
Re: An email I received........ [Re: blacksabbathrulz]
    #4086439 - 04/22/05 10:50 PM (12 years, 8 days ago)

Canned email messages.  Customer service is such a lucrative business.  Congratulation on the outstanding communication.  :laugh:


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