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 User Gallery
Registered: 05/22/02
Posts: 2,511
An email I received........
    #4086427 - 04/22/05 10:46 PM (13 years, 30 days ago)

Here is an email I received, I removed my name of course.

Dear Mr. xxx,

Thank you for taking the time to write to us.

We are committed to providing our customers with quality hotel reservations and superior service. We're delighted to hear that your experience was a positive one.

Thank you for your business and we look forward to serving your future hotel needs.

Thank you for using our service.
Tristin S.


-----Original Message-----

Sent: 22 Apr 05 01:20:39
Subject: Contact Customer Care

Care Request from Hotels.com

Customer Care

Customer First Name:
Customer Last Name:
Customer Email:
How To Help: 2

Comments: Hi,
I am writing to you to let you know that you lost my business because of the poor setup of you website. Whenever you click on destinations, and then click on EUROPE, and then click on LONDON GBR, every hotel that comes up is for london, Ontario. Clearly, I am not a geography major, however, I do know that Ontario is in Canada, and not Great Britian. I would advise that you fix this, in order to not lose business from others such as myself. Thank you,


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Registered: 09/24/04
Posts: 12,326
Re: An email I received........ [Re: blacksabbathrulz]
    #4086435 - 04/22/05 10:48 PM (13 years, 30 days ago)

Haha. It's probably just a generic reply from some e-mail bot.

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tangential derivation
Male User Gallery

Registered: 04/17/01
Posts: 20,637
Loc: Ontario, Canada Flag
Re: An email I received........ [Re: blacksabbathrulz]
    #4086437 - 04/22/05 10:49 PM (13 years, 30 days ago)

We're delighted to hear that your experience was a positive one.

That's fucking awesome :lol:

Damned auto-reply emails...

Once, men turned their thinking over to machines in the hope that this would set them free.
But that only permitted other men with machines to enslave them.

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Yoga Gypsy
Female User Gallery

Registered: 12/27/98
Posts: 11,119
Loc: Ontario
Re: An email I received........ [Re: blacksabbathrulz]
    #4086439 - 04/22/05 10:50 PM (13 years, 30 days ago)

Canned email messages.  Customer service is such a lucrative business.  Congratulation on the outstanding communication.  :laugh:


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