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Well, we've been giving this a lot of thought recently, and our shipping office has decided to seriously overhaul our International shipping policies. In the past we have used standard Air-Mail as a shipping method for all customers outside North America. However the reliability of delivery with Air-Mail has decreased DRAMATICALLY recently, possibly the result of other countries hating America so much that they don't even want to deal with our outbound mail anymore .
With increasing frequency in recent months some normal Air-Mail shipments of properly documented spore prints, syringes, or even basic lab supplies have been taking as long as 4-5 weeks to reach some customers. We're not talking about shipping to Indonesia either, these are customers in countries that have traditionally had very swift service: the UK, France, Germany, Israel, ect. Even worse, some shipments have even failed to reach the customer at all.
To try and put an end to this problem we are retooling our shipping for all International customers to utilize premium shipping methods with tracking numbers. We will still be using Postal Service options as private carrier rates (UPS, FedEx, DHL, ect) are usually too cost prohibitive for most people. However, instead of standard Air-Mail we will be utilizing Global Priority Mail and Global EMS (Express Mail). These services are listed as 3-7 day services for most destinations, but furthermore provide a tracking number and are treated to expedited sorting and prioritized over normal Air-Mail deliveries.
There will be some increase in cost associated for these shipping methods, but in most cases it is only a $3-15 gain in shipping fee depending on the weight of the package being shipped. Spore print orders can still be ordered via Global Priority Mail for only $6.50, and Spore Syringe packages will start at a base rate of $9.50.
We hope this will make all our international customers smile as these methods seem to be more reliable and should result in less shipping times, trackable packages, and reliable delivery.
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