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Offlinedaba
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Registered: 12/30/02
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Best Buy sold me a 21.3'' LCD which was only BRICK and WOOD
    #2978663 - 08/08/04 05:26 PM (12 years, 11 months ago)

Quote:

Best Buy sold me a 21.3'' LCD which was only a BRICK taped to a block of WOOD which they wouldn't take back.

Details:
On August 4th, after a haircut, at about 7:15 I went to the Best Buy store in the city of West Covina, CA?in the Lakes Avenue--mainly to buy a Wireless PrinterServer. After picking up the Wireless PrintServer, my interest in purchasing a big flat screen monitor awakened.
I had seen the 21.3" LCD Samsung monitor previously and had always got my attention. Before I couldn't buy it because it was a big spending? so after working hard and staying up long nights I felt safe to finally buy it. I talked briefly to one of the sales representatives and decided to take the monitor. I was eventually asked if I needed to buy it with cash or credit card. Given that I am one of those who get point on credit cards for each dollar spent; I decided to pay with my credit card. The cashier by the laptop section apparently doesn't take credit cards, so I was redirected to another cashier. I was also offered to buy a three year warranty once I was in the line. I didn't take the warranty because that would be about $250.00 more. All this time I was carrying the box of the monitor. When I was up next to the line, I asked the cashier to put each item my reward zones membership.

She first scanned in the PrintServer, and then she scanned in the monitor. To scan the monitor, she "pulled" it towards the scanner. This transaction was completed at 7:49pm as noted in the receipt.

I got home at about 8:10pm?and decided to open the box and install the monitor. I was very anxious see what had cost me so much money. When I opened the box up, to my surprise, I found that the box contained instead of containing the expensive 21.3" flat monitor, it contained a brick taped to a piece of wood. (see picture: http://www.eguate.com/misc/Monitor2.jpg )I was of course shocked and immediately started to panic; thus, I put the item back into the box. I went back to Best Buy as fast as I could and got there at about 8:30 and told the person at the entrance of what had happened. At this point, Best Buy also looked confused. I asked some of Best Buy's employees who were around if this had happened before; some of them confirmed that they had seen it happened before?with VCRs.

For the next 30 minutes or so, Best Buy store manager was eventually deciding what they would do. During this time I was left standing at the entrance with the brick taped to the wood. Best Buy would open the box and eventually took the item out?and then force it back in the box to the point that the box eventually got damaged (see picture: http://www.eguate.com/misc/Monitor1.jpg). There were at least six staff member that were examining the box. Best Buy said that it would go down to the cashier because she was the only person that lifted the box, aside from me. So the worst thing happened at this point?the cashier claimed that the box she had lifted was heavier than that one I had brought back!!! This was such a humiliation. The store accussed me of having replaced the content of the box. Moreover, this was a box that she didn't even lifted and that she only pulled towards herself with ONE HAND to scan. Eventually Best Buy took the cashier's words and then decided that I must have replaced the real monitor with the brick taped to the wood. At the end, Best Buy decided not to take the monitor back.

By this time, I was alaredy stressed for the mal-theratment I was getting. I was being accused of having replaced the content of the box.
Best Buy DOES NOT CARE IF ONE IS A FREQUENT CLIENT. Best Buy for example didn't take into consideration my history as a customer for them. I had bought so many items at this store?each year. I have bought several laptops, even bought a washer and countless electronics and software. I am a software developer?computer hardware and software is something that it is a necessity for me. FURTHERMORE, I spent so much money at Best Buy that I decided it was worth buying membership in their reward zone. But, to Best Buy--all these meant nothing?and they instead went with what the cashier told them?that the box she ?lifted' was heavier that the one I was returning.

The store manager gave me the number of the corporate office and said to call them the following day (Thursday). That night, I came back home?so humiliated.

The following day I called the corporate office and talked with Leanda, the consumer relation. At least it didn't take her almost an hour, as they did in the store, that Best Buy couldn't take the merchandise back. She told me that it was not their problem and that I had to call Samsung for shipping me a defective item. Keep in mind, I bought the monitor in Best Buy and not from Samsung. Eventually event if Best Buy was the direct sales for Samsung, Best Buy didn't want to do anything to help. So, here I am stuck with a $1,244.86 piece of brick taped to a wood.




Visit this poor guy's website if you want his e-mail address.


Edited by daba (08/08/04 06:23 PM)


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Offlinehaz
mycofunkatologist
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Registered: 12/15/03
Posts: 273
Loc: Washington
Last seen: 1 year, 8 months
Re: Best Buy sold me a 21.3'' LCD which was only BRICK and WOOD [Re: daba]
    #2978778 - 08/08/04 06:25 PM (12 years, 11 months ago)

dude, that is totally fucked shit man... you need to fight that and get your money back, or at least another monitor. If your serious, if your kidding and this is a joke thread, well played.


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Offlinedaba
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: haz]
    #2978798 - 08/08/04 06:38 PM (12 years, 11 months ago)

It's not me, but you can e-mail the guy at his website if you want to help him out. It is not a joke.


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InvisibleKingOftheThing
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Registered: 11/17/02
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: daba]
    #2978804 - 08/08/04 06:42 PM (12 years, 11 months ago)

i would honestly call the police if they didnt take it back...it would be a crime to sell someone a brick with wood and claim it waas a $1300 monitor


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OfflineHooty
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Registered: 02/24/03
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: KingOftheThing]
    #2978809 - 08/08/04 06:44 PM (12 years, 11 months ago)

yeah....that's highway robbery.


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It will never come true


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OfflineDF2K
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: daba]
    #2978815 - 08/08/04 06:46 PM (12 years, 11 months ago)

but i thought the customer was always right???

guess not


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Offlineshroomer44
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Registered: 07/03/03
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: DF2K]
    #2979018 - 08/08/04 08:12 PM (12 years, 11 months ago)

My guess is that one of the employees of the store jacked the monitor and did the replacement himself, perhaps after store hours.


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Invisiblequestion_for_joo
i'm left. youall can bite me
Registered: 04/30/03
Posts: 1,591
Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: shroomer44]
    #2979025 - 08/08/04 08:16 PM (12 years, 11 months ago)

Maybe the cashier, maybe the cashier was friendly with the staffworker who did the swamp. Either way it's complete bullshit and I won't every buy from BestBuy (not that I ever have in the past or nothing).


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OfflineCherk
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and WOOD [Re: daba]
    #2979060 - 08/08/04 08:39 PM (12 years, 11 months ago)

I'd firebomb the place...muah ha ha


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Offlineiluan
Keep your stickon the ice.
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and WOOD [Re: daba]
    #2979068 - 08/08/04 08:42 PM (12 years, 11 months ago)


id raise such a fuss in best buy they would give me one to shut me the fuck up..


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InvisibleAdom
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and WOOD [Re: iluan]
    #2979119 - 08/08/04 09:09 PM (12 years, 11 months ago)

You'd of opened the box and been damn impressed with that fine peice of equipment  :laugh: :tongue:


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Offlineiluan
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and WOOD [Re: Adom]
    #2979126 - 08/08/04 09:14 PM (12 years, 11 months ago)

lol i would use the wood to start a fire after thowing the brick thru their window


--------------------
Remember..if the women don't find ya handsome,they should atleast find ya handy!


I do what i can with what i don't have!


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InvisibleMeat_Log_Smurf
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Registered: 01/31/03
Posts: 1,144
Loc: BFE
Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: DF2K]
    #2979161 - 08/08/04 09:30 PM (12 years, 11 months ago)

First of all the customer can't always be right. If they are that means your employees don't know what the fuck they are talking about. Second if the box had been opened before and then items were removed it would be obvious. Try pulling tape off a cardboard box. No freaking way you can get that stuff off without creating a noticable rip or tear. Thats why companies will refuse shipping at the dock if a box has the slightest damage to it. Even if you cut a box with a blade then retape over the exact same it will show. If your taping something it sticks to what? Your hands. Now in comes the identifier that doesn't lie. The fingerprint. All you do is submit this fingerprint and that of the employees and the guy who bought it and you have your man. Theres obviously tape on the box and theres tape on the brick and wood. Albeit its not quite that simple. If a manager said there would be a fingerprint check one anyone who might have had contact with the box I am willing to bet someone would quit the next day. Noone has even talked about the possibility that maybe the guy with the brick and wood also has a shiny new monitor on his desk at home. Anyway if this teaches anyone a lesson its always open the box when you purchase a high dollar item inside the store if things don't look quite right with the box or wrapping, and Don't Trust Whitey.


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InvisibleMeat_Log_Smurf
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Registered: 01/31/03
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and WOOD [Re: daba]
    #3032979 - 08/21/04 04:48 PM (12 years, 10 months ago)

I read an article yesterday that a bunch of people are starting a class action suit against Best Buy because they have been repackaging customer returned items and selling them as new.


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Offlinedaba
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: Meat_Log_Smurf]
    #3033250 - 08/21/04 05:53 PM (12 years, 10 months ago)

That was in Ohio. To the best of my memory, BestBuy had to reimburse the money to all of its upset customers, and pay $25,000 in fines per each incident. I think it was on Anandtech.


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OfflineDexter_Sinister
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: daba]
    #3033327 - 08/21/04 06:18 PM (12 years, 10 months ago)

Yup, I'd burn the fucking place if it stinks of corruption that badly.


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InvisibletrendalM
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: daba]
    #3033683 - 08/21/04 08:04 PM (12 years, 10 months ago)

BestBuy sucks. They are a primary sales point for many of the computers I support, so I get to hear about all the little things they do to FUCK UP.

Things like:
-lie to customers about product details
-repackage returned items WITHOUT FIXING THEM and then sell them as new
-refuse returns on items even if they are only hours old

I've had to deal with angry customers time and time again because of this wonderful little store's actions. BestBuy can burn, and I'll be a happy man.


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InvisibleLe_Canard
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Registered: 05/17/03
Posts: 94,370
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: daba]
    #3034076 - 08/21/04 09:25 PM (12 years, 10 months ago)

Whoa!  :whoa: I sure am glad I've never patronised Best Buy, nor do I plan to in the future now. :thumbdown:


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Invisiblefunkymonk
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: daba]
    #3034174 - 08/21/04 10:00 PM (12 years, 10 months ago)

It was probably internal theft. actualy I would bet money on it.


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OfflineTheSlapnCapn
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Re: Best Buy sold me a 21.3'' LCD which was only BRICK and W [Re: funkymonk]
    #3034205 - 08/21/04 10:10 PM (12 years, 10 months ago)

you'd think a 21 inch monitor would feel waaaay heavier than a brick and a piece of wood though...

-j


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