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OfflineReliableSporesV
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Registered: 08/21/18
Posts: 68
Loc: NY->CA->TX->TN, ... Flag
Last seen: 1 month, 27 days
Re: Reliable spores trusted vendor is no good [Re: Blind Picker] * 2
    #28558312 - 11/27/23 12:25 PM (2 months, 1 hour ago)

My humble apologies for your experience.  For years now, it's been our goal to provide you guys with the best customer service possible, and it still is.  Unfortunately, we recently suffered a number of internal challenges that happened all at once.  On top of losing a member of my team last month, unexpectedly and at a young age, we had an issue with our email and order processing systems.  Emails and orders were being incorrectly labeled as complete and it created massive confusion.

We have fixed the primary problem and are getting caught up on fixing all of the issues this unfortunate situation created. 

I value our relationship with our customers and it breaks my heart that this hiccupp negatively impacted anyone in any way.


--------------------
ReliableSpores.com


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OfflineReliableSporesV
Male User Gallery


Registered: 08/21/18
Posts: 68
Loc: NY->CA->TX->TN, ... Flag
Last seen: 1 month, 27 days
Re: Reliable spores trusted vendor is no good [Re: Blind Picker]
    #28563731 - 12/01/23 12:44 PM (1 month, 27 days ago)

Thank you for your condolences.  Please email me at info@reliablespores.com with your name or order number.  I've tried to look you up by your Shroomery username in my orders but I can't seem to find you.  It would give me no greater pleasure than to make sure you're taken care of.  Unfortunately, I can't identify your order without that data.

For years now, I've been doing my very best to take care of the Shroomery community, and our customers in general.  It's killing me that I disappointed you or anyone in any way.  Unfortunately, the last 60 days have been an absolute catastrophe both personally and business-wise.

I am recouping and making the proper adjustments to make everyone whole and happy.  I can't thank you enough for your patience and love during this very difficult time. 

It has absolutely sucked.

All of my love,
Lance


Edited by ReliableSpores (12/01/23 01:10 PM)


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