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moehd
Go into the light and shine



Registered: 09/14/14
Posts: 780
Last seen: 1 year, 2 months
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Shroom supply *DELETED*
#27895570 - 08/09/22 09:03 AM (1 year, 5 months ago) |
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Post deleted by moehd
Reason for deletion: Shroom supply resolved my issues and they are a great supplier
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the man
still masked



Registered: 08/12/99
Posts: 6,681
Loc: C A N A D A
Last seen: 1 hour, 52 minutes
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Re: Shroom supply [Re: moehd]
#27895920 - 08/09/22 01:56 PM (1 year, 5 months ago) |
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lol prob was a rat not a squirell.
did u use a still air box or just open air to inject? if purchased the petris they could have antibiotics or can be tuff to ID bacteria sometimes. make the syringe urself? also if use tiny amounts on a petri this allows myc to overtake the bacteria vs when inject higher amounts to grain
but yes in general ordering not knocked up spawn tends not to be the best. bad for planet and better and cheaper long term just purchasing a cheap PC. not sure if its the age coupled with getting tossed around in shipping.
instead of crapping on them u should of just contacted them first. im certain if u sent photos of a rat eating ur spawn and smashed petri they would make that right. OR did u leave it in ur basement for a few weeks before using?
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moehd
Go into the light and shine



Registered: 09/14/14
Posts: 780
Last seen: 1 year, 2 months
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Re: Shroom supply [Re: the man]
#27896285 - 08/09/22 06:37 PM (1 year, 5 months ago) |
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No I used it right away and got the spore syringe from another vendor. I'm upset because they clearly didn't PC the spawn bags enough before shipping them a 100 percent failure rate with injecting spore through a self healing port and a 100 percent success rate with petri dishes clearly implies the the fault came from the bags them self
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the man
still masked



Registered: 08/12/99
Posts: 6,681
Loc: C A N A D A
Last seen: 1 hour, 52 minutes
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Re: Shroom supply [Re: moehd]
#27896664 - 08/09/22 10:44 PM (1 year, 5 months ago) |
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yup not a new problem that forsure, but try and be fair. a RAT was in the box. tuff to know the rat didnts nibble the other bags? or certainly make them very much full of bacteria. a light alcohol doesnt sanitize 100% and bags are really meant to be PCd cooled and knocked up with hrs if not a day or so and dont get super dirty with mice crawling on them and nibbling the bag lol. so VERY dirty and having those in your SAB or even open air could contribute. anyhoo, again, what did they say when u promptly contacted them about a rat eating the spawn and smashed petri? did they offer to help u out? actually prob was a mouse as a rat would prob need to chew the box first to get in.
open air or still air box? did u bleach whole bag or just alcohol the port? again if didnt clean whole bag VERY well after a mouse and put them in a SAB kinda setting up for contams. but yes i agree certainly is likely bags and not syringe esp if prepoured agar doesnt have antibiotics..(i imagine they do to keep cleaner for transport and more success for the demo of people that order prepoured)
also before crapping on them what did they say when u told them a mouse ate one of them? sounds like more like it was handled ruff in transport as SMASHED petri would be bad luck AND a mouse. so prob just was dropped in transport and screwed up the seals esp if one BROKE. love to hear how they tried to remedy the issue as i am sure u contacted them after a couple broken items recieved?
from the website.. so prob shoulda just talked to them before coming on here? they have been here 10 years SOMETHING needs to be working just buy a PC will save u alot of money and trouble!
"I had a grain bag busted opened when I got it emailed the next day I had a new one on the way , that’s customer service at its best! Thanks!! I never order anywhere else by Kenneth B."
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DERRAYLD
Constructus


Registered: 05/13/02
Posts: 9,284
Loc: South Africa
Last seen: 58 minutes, 34 seconds
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Re: Shroom supply [Re: the man]
#27896819 - 08/10/22 03:23 AM (1 year, 5 months ago) |
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Yeh agreed, you should have mailed them and complained before using the bags. Now there is nothing they can do for you.
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ShroomSupply.com
Best Vendor



Registered: 02/12/12
Posts: 145
Loc: USA
Last seen: 1 month, 30 days
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Re: Shroom supply [Re: moehd] 1
#27897694 - 08/10/22 05:07 PM (1 year, 5 months ago) |
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Quote:
moehd said: I ordered 8 1 pound spawn bags from them and got 8 but one was eaten through by a squirrel I decided to inject the 7 with Ms syringe and 6 should no growth after 3 weeks and only one did I opened up the 6 that didn't and a funky bacteria smell with in each one. I thought it may be the syringe so I put what was left onto agar and it germinated without a problem or contamination on 4 plates so in conclusion don't buy spawn bags from them they were over priced but I decided too anyway because in the past 3 years ago and later they never failed now it seems that they stopped putting in any effort. Also I got the agar plates from them and one the the petri dishes was smashed in one corner
Do not use the vendor
Hey @moehd! This is Ryan from ShroomSupply. It definitely sounds like a rat got to the grain and it likely occurred during the shipping process, in a USPS warehouse. This definitely isn't a typical complaint that we hear from customers, but I have seen it a few times, in our 15 years of doing business.
I also apologize about the petri dish that was cracked. This likely also occurred during transit.
Bottom line is, we strive to offer the best in product quality and customer service. If you ever have an issue like this, shoot us an email at support@shroomsupply.com or through the contact form on our website. I promise, your issues will always be resolved promptly. On the other hand, posting on the forums is not likely to resolve your problem. I just happened to see this post... we don't check any mushroom forums regularly, including this one.
Please email us with your issue (include your Order Number) and we will get your problems resolved immediately.
-------------------- Our products are sold for growing edible and medicinal mushrooms ONLY. If we are asked about using our products for illegal purposes, sale will be refused. Please respect these guidelines. Best Mycology Products Shroom Supply
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the man
still masked



Registered: 08/12/99
Posts: 6,681
Loc: C A N A D A
Last seen: 1 hour, 52 minutes
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lol, if only just emailed u guys first could of saved himself spores and whole lot of anger! esp with no pics seems suspect and just wanted someone to blame. BUT glad was sorted out. hopefully newbs see this and realize that long time sponsors tend to top notch esp in this day and age with sooo many suppliers out there.
cheers.
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