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Offlinelifeiswhatyoumake
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Just found out Spectrum has been charging me $20 extra per month for my internet for one year
    #26639013 - 04/30/20 01:21 PM (3 years, 9 months ago)

I pay Spectrum for only home internet.
I pay them $49.99 a month.
For the longest time whenever I checked my internet bill it always was $49.99, so I got a little lazy and stopped checking it for about one year.
I just now noticed that one year ago Spectrum started charging me $70.99 a month for the same internet and I was never notified. 
They do send a letter each month with the bill, but I stopped reading those because they ALWAYS said the same thing.
So, do I have any legal right to have Spectrum refund me 12 months * $20 = $240 for them overcharging me for the past year?
I'm on hold right now with customer service.

Oh, to top it off, this past month they raised it a little more and charged me $74.99.


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Offlinelifeiswhatyoumake
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Re: Just found out Spectrum has been charging me $20 extra per month for my internet for one year [Re: lifeiswhatyoumake]
    #26639052 - 04/30/20 01:40 PM (3 years, 9 months ago)

okay, so in checking my statements I noticed the bill before my price went up has the following text on it: 

"This is just a reminder as you review this month's statement that the promotional period for one or more of your services has now come to an end."

Mehh, fine.  I got through to someone on the phone and they seemed surprised I was paying so much for the last year.  They told me they are connecting me through to someone who can help me fix this.... and when she transferred me the system said wait time is between two and three hours!!!!  yeehaw!!!!!!!


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Check out my new psytrance track "Sake Psychic": https://www.youtube.com/watch?v=1xyEPGfiDrA ;


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Offlinelifeiswhatyoumake
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Re: Just found out Spectrum has been charging me $20 extra per month for my internet for one year [Re: lifeiswhatyoumake]
    #26639201 - 04/30/20 02:35 PM (3 years, 9 months ago)

Welp, this is turning to be a fail of a thread, kind of lol.

Good news:  after only one hour I finally got in touch with the next person in customer service.  They were able to bring my monthly internet down from $74.99 to $59.99.
$15 a month savings is better than nothing.

I can probably get a better deal with AT&T now, I'll research that.  I don't get why internet companies don't give good rates to long-time customers...


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Check out my new psytrance track "Sake Psychic": https://www.youtube.com/watch?v=1xyEPGfiDrA ;


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OfflinegeokillsA
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Re: Just found out Spectrum has been charging me $20 extra per month for my internet for one year [Re: lifeiswhatyoumake] * 1
    #26639250 - 04/30/20 02:57 PM (3 years, 9 months ago)

Spectrum is the merged result of Time Warner and Charter Communications.  Both of these services used to make the bulk of their money off of cable television services.  But with the irreversible trend of quitting cable TV for the plethora  of streaming services, the internet services component of Spectrum's business is all the more important.  Hence why the prices have gone up for a la carte internet, in an attempt to compensate for loss of cable television revenue.  It is also very common to have a lower rate for the first 12 months of service to get ya hooked in, and once you've probably forgotten about it, there goes the rate hike.


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Offlinelifeiswhatyoumake
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Re: Just found out Spectrum has been charging me $20 extra per month for my internet for one year [Re: geokills]
    #26639267 - 04/30/20 03:06 PM (3 years, 9 months ago)

That makes sense.
Their tactic of hooking me in and hoping I forget about the discounted rate after one year definitely worked in their favor of a few hundred bucks. 
I shain't make this mistake again of forgetting to check my (internet) bills consistently.
:mushroom2::thumbup:


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Check out my new psytrance track "Sake Psychic": https://www.youtube.com/watch?v=1xyEPGfiDrA ;


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