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Offlinecuber3
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Registered: 12/28/09
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Loc: Belgium
Last seen: 3 years, 6 months
Mycopath payment via Visa?
    #21899660 - 07/05/15 04:13 AM (8 years, 6 months ago)

Hi guys,

I am having some problems paying for an order (#5035) I placed last thursday (now 4 days ago) on the Mycopath website.
When checking out, step 2 of 3 says "Payment information" ("Continue to step 2- choose your payment method").
At the bottom of the form, under payment methods, it says: "We accept: Visa, Mastercard, cash/money order".
None of these options are clickable, they are just static images and plain text.
I figured it would present me with options later and I completed my order. In the confirmation email it said that I had chosen to pay by cash/money order, and included payment details.



Realizing something had gone wrong, I sent an email back to them to explain my issue and to ask for instructions on how to pay by Visa.
I sent my mail to orders@mycopath.com. This email address is also listed under the shroomery vendors list, so it should not only be an account that sends out automatic emails. I received several emails saying that my message could not be delivered.
After that, I also sent my message through the "contact us" form on the website, but received no response after 3 days. I also PM'd Cryogenicz about this, but haven't gotten a reply yet. I have looked at the order form multiple times again to see if I might have missed a way to select a payment method, but have no idea what else I could possibly do.

It has only been a day or 4, so I guess I should have some more patience. I do not need any of the items I ordered right away, it was mostly some mycological equipment to get me started now that my pressure cooker is set to be delivered the following week.
I have no problems waiting a bit longer to sort this out, but the issue has been on my mind for days now, and I find myself checking my email/pm's/etc. multiple times throughout the day in hopes that this can be resolved as quick as possible and put my mind at ease.

Hopefully someone from Mycopath can get back to me on this topic, or if you have (recently) ordered from Mycopath and paid via Visa/Mastercard, explain to me how you were able to choose this option.

Thanks!


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