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InvisibleEnlilMDiscord
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When is someone going to fix the support ticket system?
    #19171286 - 11/21/13 05:13 PM (10 years, 2 months ago)

This is an old problem that has been posted about in here ad nauseum.  Why do support tickets always get assigned to an admin that hasn't logged on in 4 months?


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Invisibleluvdemshrooms
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Re: When is someone going to fix the support ticket system? [Re: Enlil] * 2
    #19171298 - 11/21/13 05:15 PM (10 years, 2 months ago)

It's good to dream.


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You cannot legislate the poor into prosperity by legislating the wealthy out of prosperity. What one person receives without working for another person must work for without receiving. The government cannot give to anybody anything that the government does not first take from somebody else. When half of the people get the idea that they do not have to work because the other half is going to take care of them and when the other half gets the idea that it does no good to work because somebody else is going to get what they work for that my dear friend is the beginning of the end of any nation. You cannot multiply wealth by dividing it. ~ Adrian Rogers


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InvisibleEnlilMDiscord
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Re: When is someone going to fix the support ticket system? [Re: luvdemshrooms]
    #19171308 - 11/21/13 05:16 PM (10 years, 2 months ago)

I know...it's just annoying the way that tymoteusz3 can simply wield his bandick around to pursue his own biased agenda and there is no practical way to dispute it.  Support tickets go into a dead-letter account, and any thread about it gets locked.


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Invisibleluvdemshrooms
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Re: When is someone going to fix the support ticket system? [Re: Enlil]
    #19171323 - 11/21/13 05:19 PM (10 years, 2 months ago)

You're correct. It shouldn't be that way.


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You cannot legislate the poor into prosperity by legislating the wealthy out of prosperity. What one person receives without working for another person must work for without receiving. The government cannot give to anybody anything that the government does not first take from somebody else. When half of the people get the idea that they do not have to work because the other half is going to take care of them and when the other half gets the idea that it does no good to work because somebody else is going to get what they work for that my dear friend is the beginning of the end of any nation. You cannot multiply wealth by dividing it. ~ Adrian Rogers


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OfflineMush4Brains
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Re: When is someone going to fix the support ticket system? [Re: luvdemshrooms]
    #19171776 - 11/21/13 06:42 PM (10 years, 2 months ago)

When the mods stop sucking and the admins stop having their heads up their gaping assholes.


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OfflineYthanA
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Re: When is someone going to fix the support ticket system? [Re: Enlil] * 2
    #19171973 - 11/21/13 07:25 PM (10 years, 2 months ago)

The support ticket script has this distinction between "administrators" and "operators", but in our case they're one and the same. Typically when we're answering tickets we're doing it from an administrator account, so we see all the tickets regardless of who they're assigned to. Basically what I'm saying is it doesn't really matter. I have removed the inactive admins, however.

Your ticket will be answered by the first admin who sees it and is willing and able to help. Probably nobody has seen it yet. We have a backlog of 25 tickets right now. I was going to try and get caught up tonight.

:cheers:


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InvisibleEnlilMDiscord
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Re: When is someone going to fix the support ticket system? [Re: Ythan]
    #19172574 - 11/21/13 08:37 PM (10 years, 2 months ago)

Thanks for the response.  At least we finally know that we don't actually have to wait for citricacidx to log on to handle tickets.


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Offlinezappaisgod
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Re: When is someone going to fix the support ticket system? [Re: Enlil] * 6
    #19174880 - 11/22/13 01:32 PM (10 years, 2 months ago)

Getting rid of Timmeh as a mod would be helpful as well.


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InvisibleEnlilMDiscord
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Re: When is someone going to fix the support ticket system? [Re: zappaisgod]
    #19174904 - 11/22/13 01:40 PM (10 years, 2 months ago)

I also asked for that in my ticket, but I doubt that's going to happen.


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