Courtesy and Respect - Lessons in the art of complaints - Website Announcements and Feature Feedback

Home | Community | Message Board

You are not signed in.
New Account

Forum Index Search Posts Trusted Vendors Highlights Galleries FAQ User List Chat Store Random Growery

This site includes paid links. Please support our sponsors.

Feedback and Administration > Website Announcements and Feature Feedback

Welcome to the Shroomery Message Board! You are experiencing a small sample of what the site has to offer. Please or register to post messages and view our exclusive members-only content. You'll gain access to additional forums, file attachments, board customizations, encrypted private messages, and much more!

Shop:

Certified Organic All-In-One Grow Bags by Magic Bag

Buy Bali Kratom Powder

Red Vein Kratom

Unfolding Nature: Being in the Implicate Order

Jump to first unread post

Pages: 1 | 2 | 3 | Next > [ show all ]

Thor
Anti-Theist OVERLORD

Registered: 08/12/98
Posts: 10,017
Loc: Iceland

Courtesy and Respect - Lessons in the art of complaints

#1832958 - 08/20/03 10:21 AM (21 years, 1 month ago)

I think if we would have more constructive discussions if people followed a few simple steps to give suggestions, criticisms, and yes for complaints.

Lets take an example in real life. A man sits down to complain to a chef about his meal.

Scenario #1

Customer: "You are doing a terrible job, this food is done all wrong and I could do a better job. Maybe you are too lazy or something, but I demand you make me a chef or make some serious changes"
Chef: "I do my best and work hard to prepare those meals. How dare you criticize me when you have no idea the work that goes into this! How dare you sir!"

Scenario #2

Customer: "Hi, thanks for sitting down with me to discuss my meal. I know you must work really hard and I'm sure you do an excellent job here. I was impressed with the speed of service and the presentation of my food. However I was somewhat dissapointed with the meal itself, I felt it was lacking proper seasoning and a little bland. Maybe its just me and my own personal taste, but I wanted to know what you thought about this particular dish and what you hope your customers get out of it."
Chef:"Thank you for the compliments and yes I do take very seriously any concerns my customers have. Sometimes a meal isn't done properly and its important that I be made aware of it. So thank you for taking time to talk to me. I feel this meal is meant to be very slightly seasoned in order to bring out the natural subtle taste of the food, and I can see how people who enjoy more seasoned food might be dissapointed. Maybe a note on the menu for this meal stating that its a subtle and has little seasoning to let people know beforehand how it is presented."

Well this little lesson makes the point that you get about 10000 times further in life when you have to complain or make suggestions to improve something by simply being polite and respectful of the person you are speaking to.

If you choose the 1st route you get mainly defensive responses and you get often nowhere but angry.

I find it VERY interesting that people yell at someone and then get upset when that person responds in a negetive manner. You teach others how to respond to you, if you are polite and respectful; you will get much further in life.

Do onto others as you would have the do onto you. Truer words have not been spoken.

So please if you have a beef, let us know, but please try to avoid being rude/offensive/disrespectful. Even if you have the right to be, don't. It takes a lot of class to not be the asshole when you have every right to be.

If you truly feel the ultimate goal of your post in this forum is to enduce change, then consider using the most effective form of communication when dealing with a complaint/criticism/suggestion, because if you feel that you are promoting change by being disrespectfull/rude/inconsiderate, then you are only kidding yourself that this approach will get you anywhere but frustrated.

Please consider this, its tough to work hard on something you care about only to have people be rude when they find something to point out and complain about. Remember we are all human, we all make mistakes, and we all want to do better. Remember, how you choose to behave makes a big difference in how you are recieved.

Thanks for reading :grin:

Extras:

Similar Threads	Poster	Views	Replies	Last post
Closing of a thread complaint ( 1 2 3 all )	phreedom420	4,486	42	07/26/05 10:52 AM by Redstorm
weekly introductory mycology lesson	rickyanddick	856	2	01/10/05 10:23 PM by World Spirit
Do ya'll keep track of mod complaints? ( 1 2 all )	MJF	3,790	32	10/13/05 11:31 AM by Thor
The Fine Art of Bug Reporting	Ythan	4,543	14	05/24/07 04:36 AM by Ythan
New Guidelines complaint......please read	orizon	1,834	7	09/29/03 12:43 PM by geokills
Vendor complaint forum	SouthernGent	1,615	4	01/27/02 10:52 AM by Captain Jack
I have a complaint about a Pub mod ( 1 2 all )	RandalFlagg	3,114	24	10/21/05 05:48 PM by geokills
responding to posts...	Anonymous	1,139	3	11/12/03 04:58 PM by Anno