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Hi there! I have order something from US. The money were taken from the credit card, but the order hasn't been proccesed yet! IT's been 3 weeks now. I emailed them quite few times. They told me, 2 weeks ago that some products are not in stock. They say they procces the orders in about 48H! What shall I do? What should I write them? Shall I tell them I will report this to my bank for taking the money without fullfiling their part? Thanks in advance!
-------------------- I see trees of green, psylocibe mushrooms too
I see them bloom for me and you
And I think to myself what a wonderful world
Check their Terms of Service, if they say they won't charge you until your order has been picked/shipped, then call your CC company. Tell them that you've been charged for goods that haven't been sent, when their TOS explicitly states that they won't do this. You can get them to do a chargeback I think, which will refund your money and cost the e-tailer a fee.
If your item isn't in stock then it's most likely back-ordered and they are waiting for another shipment, some companies do say that they will charge you at the time of order, so you do need to check up on their TOS. If it does state that they can charge before shipping, and the part is back-ordered, then you can request that they cancel your order (unless you've ordered something insanely expensive and custom-made, again check their TOS). If they refuse then I think you can also then request a chargeback.
What shop are you using anyways? It would be nice to know.
-------------------- The above is an extract from my fictional novel, "The random postings of Edame".
In the beginning was the word. And man could not handle the word, and the hearing of the word, and he asked God to take away his ears so that he might live in peace without having to hear words which might upset his equinamity or corrupt the unblemished purity of his conscience.
And God, hearing this desperate plea from His creation, wrinkled His mighty brow for a moment and then leaned down toward man, beckoning that he should come close so as to hear all that was about to be revealed to him.
"Fuck you," He whispered, and frowned upon the pathetic supplicant before retreating to His heavens.
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