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tito123


Registered: 01/23/10
Posts: 3,006
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Computer hardware problem
#14845565 - 07/29/11 07:18 PM (12 years, 9 months ago) |
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I've ran into some sudden problems with my PC and I'm told it might be a power supply problem. Neither my external graphics card or the one built in my motherboard will work. Every time i turn on my computer i have to wait for the mouse and keyboard to start working.
What's the problem with my computer?
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imachavel
I loved and lost but I loved-ftw



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Re: Computer hardware problem [Re: tito123]
#14845998 - 07/29/11 08:58 PM (12 years, 9 months ago) |
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you'll really have to give more information then that. for example:
first I did this
then I did that
this didn't work so I tried that
then I did this
I checked this but that didn't help
I know now that it has to be my graphics card
or:
I just installed a new graphics card and etc. etc. but I tried changing this and etc. etc. but then I did this. but to no avail, neither card works. and for sure the cards don't work because this and that.
tell us your exact hard ware, how you installed it, what drivers you used. also when you install a new card, people make the mistake of using the old agp or vga slot to connect the monitor, the new card has a new vga or agp slot, as you installed a new panel. did you try a new connection?
anyway please give details as "this does not work! what did I do?" just doesn't help. any soft ware changes? any programs you download that change drivers for the hard ware to work with the program? any and everything you did needs to be listed. Thank you
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I did not say to edit my signature soulidarity! Now forever I will never remember what I said about understanding the secrets of the universe by paying attention to subtleties!
I'm never giving you the password again. Jerk
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Shroomism
Space Travellin



Registered: 02/13/00
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Re: Computer hardware problem [Re: imachavel]
#14846874 - 07/30/11 01:09 AM (12 years, 9 months ago) |
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Hi. What ^ he said. Need more details.
Hi my car won't start, even when I put the key in. What's the problem with my car????
See how that works?
What do you mean every time you start your computer you have to wait for the mouse and computer to start working??
What are your components??? What is the specific problem???
Your graphics card and your onboard GPU do not work.. so you get no video at POST at all? Does the system turn on, lights fans etc? Do you hear Windows loading? Have you tried removing the GPU from the system and testing plugged into only the onboard? Tried resetting the CMOS? Tried checking all the connections and reseating everything?
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tito123


Registered: 01/23/10
Posts: 3,006
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Re: Computer hardware problem [Re: imachavel]
#14846877 - 07/30/11 01:11 AM (12 years, 9 months ago) |
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well i just tried to play a game one day and it crashed almost instantly. from there on every time i would open a game it would crash. i tried to reinstall my graphics drivers for my GeForce9600 but then it wouldnt let me activate my graphics card cause it said the device wasnt working properly. so i hooked my monitor and tried to activate my built in motherboard ATI card but then it gave me the same message saying the device isnt working properly
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Shroomism
Space Travellin



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Re: Computer hardware problem [Re: tito123]
#14846890 - 07/30/11 01:17 AM (12 years, 9 months ago) |
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What's the error code in device manager? 43? Shut the system off and remove and reseat the graphics card in the PCIe slot, also check that the 6pin power connection is secure. Then go into windows and do a 'clean install' with the drivers (latest Nvidia drivers 260xx and up just choose 'custom' install and then check clean install. Also have you tried updating your motherboard chipset drivers?
If problem persists, test card on another slot if possible. If problem persists go into BIOS and check status of your +12v reading, probably in Hardware Monitor, System Monitor or PC Health Status. If problem persists, remove 9600 from system completely and then plug into your onboard GPU and test. Do you have another graphics card or system you can test with?
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imachavel
I loved and lost but I loved-ftw



Registered: 06/06/07
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Re: Computer hardware problem [Re: Shroomism]
#14847147 - 07/30/11 03:06 AM (12 years, 9 months ago) |
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yeah but if he removes the graphics card and goes with onboard. no doubt he won't be able to play his games. are you assuming it's another problem besides hard ware? is clean install any different then un installing the nvidia drivers, putting the disk back in, and reinstalling them?
reseating is also a good idea. but truthfully, if the graphics card was the problem, why would he get any video at all? it almost sounds like a codec problem. but windows doesn't usually change the codec when you play a new game, that sounds more like a linux issue. I don't know, you are the expert shroomism, I guess just wait and see if he tries out your solutions, then you can get a better diagnoses.
tito123, if you are unsure of what hard ware goes where, try googling any and all key phrases that shroomism gave you. look for blogs, similar problems discussed in other forums where they found an answer, help web sites, check images, videos, whatever gets you to understand this stuff. computers are complex at first look, but all that stuff is really easy once you bust the thing open and realize that the graphics card is seated in a pci slot, it needs no cable connector like a cd rom or hard drive, you know? it should be even easier to identify by looking at the back of your computer and seeing which cable connects to your monitor via vga or agp. this back panel will be right where your graphics card is seated.
and also yeah, if you trouble shoot and problems persist constantly over and over and over again, restart and hold f2, go into the bios, and where it says 'use onboard video' select it to on instead of off. you will probably have to update the drivers after that, but really this is just to test if it's a hardware or software problem. doubtful your onboard video will be able to play those games. so really switching to onboard video will only be helpful if you are facing other graphic problems besides just playing games.
it's too bad very few hard ware components can be tested out side of the computer besides the power supply I guess, it'd be a lot easier to check drivers, then if problem persists, remove the piece in question and test it in some device. but out side of drivers or hard ware, the only other solutions could be the operating system is messed up, or the application isn't working. oh well, back on topic.......
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I did not say to edit my signature soulidarity! Now forever I will never remember what I said about understanding the secrets of the universe by paying attention to subtleties!
I'm never giving you the password again. Jerk
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Shroomism
Space Travellin



Registered: 02/13/00
Posts: 66,015
Loc: 9th Dimension
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Re: Computer hardware problem [Re: imachavel]
#14847216 - 07/30/11 03:40 AM (12 years, 9 months ago) |
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If he removes the GPU and tests the onboard, yeah it's not for gaming, it's for troubleshooting the problem and further isolating the issue.
Many motherboards will automatically disable the onboard when a GPU is inserted. Or you they may have a setting in the BIOS for 'Primary Video Adapter', Init Display First, or something of that nature.
If the graphics card is a problem, yes they can be broken/defective and still get video and somewhat function. A faulty GPU doesn't just = no video. Artifacts, Freezing, Black Screens, Code 43, any number of things can happen. Sometimes there may just be a bad connection with the PCIe slot or dust buildup or a cable came loose in which case reseating it might help. However, all of the above things can also be caused by a bad PSU.
If the graphics card AND the onboard GPU do not work properly and everything else checks out.. then something is wrong, most likely either the mobo or PSU. however, more information is needed because the problem is very vague. I was just giving some basic troubleshooting steps to try and isolate the problem. First try and rule out software/bad connections, etc, the most obvious and easy to check things. If problem persists then test the hardware..
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imachavel
I loved and lost but I loved-ftw



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Re: Computer hardware problem [Re: Shroomism]
#14849583 - 07/30/11 06:38 PM (12 years, 9 months ago) |
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true, did the original poster mention if anything besides the games were messing up? general applications, other windows issues where video is not working properly? I just assume he mentioned only the games not working. in truth this is probably a software problem. Nothing wrong with checking the hardware, but I can't imagine it being that unless windows blue screened saying it needed a driver, or it's even possible when he put the new video card in, that he didn't switch the monitor to the new agp slot.
but this can't be a hard ware issue as such, because he wouldn't be able to get to windows to look at the game in the first place. Good advice though, still waiting to hear back from the original poster.
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I did not say to edit my signature soulidarity! Now forever I will never remember what I said about understanding the secrets of the universe by paying attention to subtleties!
I'm never giving you the password again. Jerk
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5HTSynaptrip
Dopamine Enthusiast



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Re: Computer hardware problem [Re: imachavel]
#14850654 - 07/31/11 08:15 AM (12 years, 9 months ago) |
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**What I'm recommending is only a supplement after doing what Shroomism said. In your reply you didn't provide any extra information at all about your system, which everyone trying to help you has asked.
OP: what onboard GPU do you have, or what motherboard mfg/model do you have? If the onboard video consumes negligible power you can maybe do a few other things to ensure whether or not it's your PSU. Did you recently have a USB device get yanked out of your computer? Is the plastic center piece of a USB port broken off maybe?
I'm asking because the USB ports are supplied power even if the computer is off in a lot of instances. If you have a faulty device or a short somewhere you may have an overcurrent on the +5vdc power bus. That's just a thought because of what you said about the usb keyboard/mouse. A lot of the time a PC won't start if that happens. Try to unplug all USB devices and inspect them.
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Science is a way of thinking much more than it is a body of knowledge. - My hero, who will be forever remembered, Carl Sagan.
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imachavel
I loved and lost but I loved-ftw



Registered: 06/06/07
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I didn't realize he said he was having problems with his key board and mouse. when did he say that? btw I think he has a lap top, aren't the usb devices soldered on in a laptop? taking them out might be difficult. if they aren't soldered, you better look up your motherboard usb pin configuration online before removing all usbs. as if it's a 5 pin configuration, you are going to have to connect the usb's precisely.
btw, how will this help him with his graphic/game problem? he said he is having a monitor/graphics issue. even it's a driver problem, how will disconnecting the usb's fix a driver a problem? even if the graphics problem was related to a usb device, it would certainly be a driver issue. and how could a faulty driver for a usb effect the graphics? I'm sorry I see where you are going with this, laptops use up a lot of power, maybe usb devices that are connected are pulling away power and it's effecting the gpu. but really he isn't having a monitor issue, just an application issue, so I don't see how power consumption could be the problem here.
your answer is help ful but just so left field I can't see it being relevant in this issue. if the original poster can't visit the forum frequently to reply to our questions, or answer some questions and then ask more questions of his own. then I suggest he look up his warranty, and either call the manufacturer of his lap top and ask for technical support, or take his computer to best buy geek squad or a mom and pop shop and ask them to fix it.
sure it could be a hard ware issue, but considering that he is saying that his computer isn't having monitor/desk top graphics issues, I'm assuming it's an application error, driver issue, soft ware issue. the op did say that when he tries to play a game it pops up device manager, it sounds like a codec problem, or maybe the game is bugged out. or possibly he doesn't have the latest drivers to run his graphics card correctly. I'd suggest even uninstalling the game and reinstalling the game. or uninstalling the drivers and reinstalling the drivers, or who knows, checking for registry problems or other software issues, run c cleaner, anything. get windows updates.
OP, did you already try the suggestion shroomism pointed out? did you uninstall the drivers for your current graphics card, and go to the bios and enable onboard video? you are going to have to do some work op. anything you are confused on, you can ask here, or you can look it up online. I'd suggest googling your game and the error code you have. there have probably been similar problems with this game and program error before, and you can surely find the answers in another forum, where another person has experienced problems with this game, and has had his questions answered in a gaming or help support forum. good luck and google as much as you can.
if op can't keep up with people giving him solutions, trying to solutions, then reporting back the results, there isn't much people can do to help. if nothing else just reply and say "i tried that and it didn't work" or "i was about to do that, but I had no idea what you were talking about" or something. it's hard to elaborate and clarify if people don't know your steps. if you take certain steps and stumble, people can help you out by you taking note of where you stumbled. maybe we can even do a team viewer, or whatever. but you have to be more vocal about what's going on. how far into trouble shooting have you gone? did you fix the problem??
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I did not say to edit my signature soulidarity! Now forever I will never remember what I said about understanding the secrets of the universe by paying attention to subtleties!
I'm never giving you the password again. Jerk
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blujay
pass it b*ch!



Registered: 04/01/09
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Re: Computer hardware problem [Re: imachavel] 2
#14856414 - 08/01/11 01:11 PM (12 years, 9 months ago) |
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Respectfully as possible, don't listen to imachavel. He clearly has no idea what he's talking about.
-A GPU can operate normally until voltage demand peaks a worn PSU and it is forced to shut down.
What type of system is it- OEM from a manufacture such as Dell? Or is it home-assembled? This is pertinent because different manufacturers have some known common issues. Particularly if it's older.
What are the component specifications specifically? Less important, but CPU (mobo/ram info if known) and PSU wattage are all valuable info.
What other components do you have to work with? For the common person who at least knows what the components are and what they do, the easiest way to diagnose a hardware failure is often to simply swap parts to rule issues out.
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  wat man rly
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imachavel
I loved and lost but I loved-ftw



Registered: 06/06/07
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Re: Computer hardware problem [Re: blujay]
#14858037 - 08/01/11 06:56 PM (12 years, 9 months ago) |
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Quote:
blujay said: Respectfully as possible, don't listen to imachavel. He clearly has no idea what he's talking about.
-A GPU can operate normally until voltage demand peaks a worn PSU and it is forced to shut down.
What type of system is it- OEM from a manufacture such as Dell? Or is it home-assembled? This is pertinent because different manufacturers have some known common issues. Particularly if it's older.
What are the component specifications specifically? Less important, but CPU (mobo/ram info if known) and PSU wattage are all valuable info.
What other components do you have to work with? For the common person who at least knows what the components are and what they do, the easiest way to diagnose a hardware failure is often to simply swap parts to rule issues out.
I have no idea what I'm talking about?
oh what do you know, I was incorrectly referring to another post, the user didn't state his model of computer. just that it has an nvidia graphics card, and we don't know if it's self installed or came installed oem 
if his gpu is worn out why is only his game not working? everything else on his system is working fine, at least according to what he said earlier. I'm sorry, I didn't realize the gpu wearing down only effected certain applications that bench mark the system. I must not know anything. well why don't you pm the user with some brilliant advice then since he isn't going to reply to anyone on here what so ever. I'd like to see a gpu that wears out and only has problem with high graphic processing applications. Did the user take everyone's advice and disable the graphics card then enable the onboard gpu? did he give us the device manager error? did he check device manager for updated graphics drivers or codecs for either his nvidia card or his onboard gpu? we have none of that information.
if you want to test if the gpu is worn out in the first place, download some bench mark software, and that'll give you a hint. otherwise you are shooting at theories to try and test the ENTIRE gpu just for one that isn't working. Maybe the was installed wrong? some games require updated decoders besides the driver for the graphics card, or maybe the user configured the settings incorrectly in the game as too high or too low. sorry I'm a rambling moron. Maybe the user can give us a reply so I can stop being shot down with answers that were clearly already given, and not yet known if the user has performed or not.
saying to just straight up remove the gpu, is like saying you should remove the ram because of a paging error, without testing the application first, or bench marking the memory. sure, when that is corrected, then remove each ram from each seat, and restart the computer with each one missing one by one to find the memory error. the user has given us no updated information about his gpu except at the beginning of the post clarifying he has an nvidia card installed in a pci slot. and we still don't know if the user installed it himself, or if it came with the computer. Maybe you should look up his laptop model.
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I did not say to edit my signature soulidarity! Now forever I will never remember what I said about understanding the secrets of the universe by paying attention to subtleties!
I'm never giving you the password again. Jerk
Edited by imachavel (08/01/11 07:01 PM)
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Shroomism
Space Travellin



Registered: 02/13/00
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Re: Computer hardware problem [Re: imachavel]
#14858160 - 08/01/11 07:27 PM (12 years, 9 months ago) |
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1. It's not a laptop.
2. He said his GPU was crashing anytime he ran a game, and was giving him a message saying it wasn't working properly, (Code 43? Who knows..) then he plugged into his onboard and that gave him (the same??) error message.
Depending on the model of the mobo, some boards will automatically disable the onboard GPU when a graphics card is in a slot. Some you may need to change a setting in BIOS first. THAT is why I asked to remove the GPU, to see if the onboard was working then.
Although not a perfect test, if it works it would help to narrow it down and at least tell us it's either a GPU or PSU or Mobo problem.
The best way to know for sure is to test a similar powered graphics card in the same slot.
However without more information from the OP on all the specs, and not knowing what testing results he has, with what very little information we have to go on, it's shooting in the wind.
I also second 5HT's advise to remove all USB devices.
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imachavel
I loved and lost but I loved-ftw



Registered: 06/06/07
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Re: Computer hardware problem [Re: Shroomism]
#14858703 - 08/01/11 09:17 PM (12 years, 9 months ago) |
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1) nvidia messing up. ok I thought the error was in the device manager, not as a blue screen result. that sucks for op. how can you test that video card without pulling it out then? and if nvidia doesn't work, I guess no option but to toss it out? ok yeah op hasn't replied. so without that no help can be given. nvidia gives warranties with those cards? best bet is like said, switch to onboard, get proper drivers, send old nvidia card in with warranty and get replacement. if it has a warranty that is. what a bummer.
2) how long will it be smart to keep usb's unplugged if user is assured video card isn't working. make sure op/user looks up mainboard manual first so he can reconnect the usb's to proper pin configuration. it'd suck if he needs to use a usb and can't reconnect from lack of proper knowledge. wonder what happened to original poster anyways.
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I did not say to edit my signature soulidarity! Now forever I will never remember what I said about understanding the secrets of the universe by paying attention to subtleties!
I'm never giving you the password again. Jerk
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blujay
pass it b*ch!



Registered: 04/01/09
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Re: Computer hardware problem [Re: imachavel]
#14861180 - 08/02/11 11:35 AM (12 years, 9 months ago) |
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Quote:
imachavel said:
I have no idea what I'm talking about?
That's what I said, because you don't. You could try making clear, concise communications instead of writing a paragraph for every sentence, as well. Your posts are arduous to read.
Quote:
imachavel said:
oh what do you know
A lot, I'm studying computer science. It's my life.
Quote:
imachavel said:
, I was incorrectly referring to another post, the user didn't state his model of computer. just that it has an nvidia graphics card, and we don't know if it's self installed or came installed oem 
When I referred to OEM, I specifically inferred that the entire system was OEM a' la Dell. This is important, because having opened hundreds of oldish OEM computers, I can gain some insight from which company built it.
Quote:
imachavel said:
if his gpu is worn out why is only his game not working?
I explained this clearly. When you start the game the GPU requires more voltage. I did not suggest the GPU was necessarily at fault. Basic reading comprehension. Trying another power supply if available would be worth his time.
Quote:
imachavel said:
everything else on his system is working fine, at least according to what he said earlier. I'm sorry, I didn't realize the gpu wearing down only effected certain applications that bench mark the system. I must not know anything. well why don't you pm the user with some brilliant advice then since he isn't going to reply to anyone on here what so ever. I'd like to see a gpu that wears out and only has problem with high graphic processing applications. Did the user take everyone's advice and disable the graphics card then enable the onboard gpu? did he give us the device manager error? did he check device manager for updated graphics drivers or codecs for either his nvidia card or his onboard gpu? we have none of that information.
Pretty much nothing of value in this entire block of text. Completely misinterpreted a very easy to read post. I never suggested the GPU was to blame.
Quote:
imachavel said:
if you want to test if the gpu is worn out in the first place, download some bench mark software, and that'll give you a hint. otherwise you are shooting at theories to try and test the ENTIRE gpu just for one that isn't working. Maybe the was installed wrong? some games require updated decoders besides the driver for the graphics card, or maybe the user configured the settings incorrectly in the game as too high or too low. sorry I'm a rambling moron. Maybe the user can give us a reply so I can stop being shot down with answers that were clearly already given, and not yet known if the user has performed or not.
Changing settings in game will result in application failure or poor frame-rates at worst. Benchmarking software tells you how well your GPU performs, not which parts of it are individually functioning. Have you ever used a benchmark tool such as DX11 Heaven? By "updated decoders" I assume you mean video codecs, DX versions, or frameworks like .NET; all of which would either be included with the software or be right on top of the Google stack.
If you're aware that you're rambling, maybe stopping would be a good idea.
Never mind the fact that the "entire GPU" must be functioning for it to be of any value, so testing individual functions of a GPU would be pointless.
Quote:
imachavel said:
saying to just straight up remove the gpu, is like saying you should remove the ram because of a paging error, without testing the application first, or bench marking the memory. sure, when that is corrected, then remove each ram from each seat, and restart the computer with each one missing one by one to find the memory error. the user has given us no updated information about his gpu except at the beginning of the post clarifying he has an nvidia card installed in a pci slot. and we still don't know if the user installed it himself, or if it came with the computer. Maybe you should look up his laptop model.
No, it really is not. By removing the GPU temporarily the user can learn a lot by process of elimination. If your GPU is going on the fritz when you try to use it for anything, I would suggest re-installing windows and it's driver to ensure there isn't some software malfunction. Failing that, try the GPU in another computer. If his computer functions normally to the best of it's ability without his graphics card, it's a strong sign that something's up with the graphics card or power supply.
Remember that when switching between on-board GFX and a card, you might have to twiddle with the BIOS. This is another reason I wanted to know which OEM computer it was, because I would be able to tell him for sure.
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tito123


Registered: 01/23/10
Posts: 3,006
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Re: Computer hardware problem [Re: blujay]
#14873342 - 08/04/11 05:16 PM (12 years, 9 months ago) |
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it is code 43. sorry i didn't mention that
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