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WTF Sporeworks.
    #13801424 -

So, I tried ordering from sporeworks the other day only to go through a bit of frustration with their online ordering service.  Every time I went through the checkout I kept getting an error telling me that "the billing address does not match the cards address."  I was given NO confirmation about the order going through.

Today I checked my credit card balance and my order went through THREE times.

Anyone else had this happen?  I'm sure sporeworks will deal with it when I phone them today but this is a bit of a piss off/hassle.


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All posts by this user are not to be taken seriously.
Seriously.

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Re: WTF Sporeworks. [Re: k4ge]
    #13801432 -

I've gone through them twice, both times shipping to an alternate address. I received no problems. Like you said, talking to them should sort it out.

Unless,

they went rogue!
:Awesketch:


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"I don't want to eat burritos, or read about O.J."

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Re: WTF Sporeworks. [Re: ebonicsman]
    #13801473 -

I had this same problem but I called them on Friday like 5 mins before closing and the guy stayed on the phone with me for like an hour till it was figured out and even gave me free 1 day shipping.


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You will be missed

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Re: WTF Sporeworks. [Re: TheShroomJew23]
    #13801547 -

So I called sporeworks and apparently the charges haven't gone through, they are just "pending" which seems pretty bullshit and sketchy to me.  Why would the charges be "pending" when I was getting an error, better yet if the transaction was not completed why was a pending charge created EACH time? Very unimpressed, currently calling my credit card company to make sure that they don't go through and I will not be dealing with sporeworks again, that much is for sure.

Edited by k4ge (01/17/11 11:19 AM)

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Re: WTF Sporeworks. [Re: k4ge]
    #13807235 -

what kind of card are you using? 

You have to realize that merchants usually use software solutions to process card transactions (hint: they didnt program it)

I just got an order from them... APE and a free malabar.  I can assure you they are a legitimate company


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Check out my Trade List!!

Edited by dmonkey1 (01/18/11 11:24 AM)

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Re: WTF Sporeworks. [Re: dmonkey1]
    #13809147 -

After calling sporeworks and my bank the problem is that their software, when processing a purchase to make sure that the card is real does a "pending charge" while some companies do $.01 for said charge, sporeworks charges the entire thing.  It's still kind of frustrating that the pending charges went through even when I was receiving errors.

After talking to my bank, my choices are to get sporeworks to fill out a form and fax it to my bank to release my funds, or wait 15 days. :waits:


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All posts by this user are not to be taken seriously.
Seriously.

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Re: WTF Sporeworks. [Re: k4ge]
    #13810817 -

Is this the first time you've ever ordered anything with a credit card? Have you never had pending charges before?
Sometimes when you get gas it holds a large amount for a while to make sure the funds are available and then charges you for whatever you actually got later, this is common.
Sometimes when you buy food at a restaurant it automatically holds a certain percentage because it thinks you're going to tip. The pending charge is changed to the real charge (plus what you actually tipped) in a day or two. This is common.
People act surprised when these things happen and raise a huge stink at the merchant claiming they're trying to somehow steal from them when its actually their own ignorance of how credit cards work that is causing the problem. This is common.
I doubt sporeworks wrote the code for the credit card transactions that happen at their website, I actually kind of hope not because they sell spores not write code that is used for literally trillions of dollars worth of transactions, so its really not their fault at all. They've probably been really cool with you about trying to fix it too because as merchants I'm sure they've run into plenty of customers with weird credit card problems and know what to do to fix it. They probably would've even tossed in something badass to make up for the hassle even though they didnt cause it, its just what good merchants do. As others have said before, SporeWorks is not just a good merchant, but a great merchant.
Why am I fluffing sporeworks so much? Because I'm stoned and you kind of remind me of the crazy ladies that would call my restaurant back in the day because they had a hold on their card for 13.50 for lunch when they only spent 13.25. Those ladies were absolutely convinced we were skimming a quarter off of every customer that no matter how much I or the bank would try and tell them otherwise they wouldnt shut up and wait the six hours for the banks online shit to catch up.

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Re: WTF Sporeworks. [Re: treyute]
    #13813243 -

I'm well aware of pending charges, that's not whats bothering me.  What I don't get is where the charges pending when I was getting errors every time, and why is the pending charge the cost of the product?

I have a business, and because of the pending order going through three times I am unable to order more merchandise with my credit card until
A) Sporeworks sends the form to my bank
or
B) I wait 14 more days. :waits:

I've read nothing bad about sporeworks in the past, it's why I wanted to give them a shot.  I'm not trying to say bad things either, just annoyed really.


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All posts by this user are not to be taken seriously.
Seriously.

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Re: WTF Sporeworks. [Re: k4ge]
    #13815072 -

14 days is an unlikely time for it to take to remove the charge. It's like putting out a feeler for a charge. As soon as you hit checkout, they put out that feeler. Something feels wrong - your address, they withdraw the feeler. Your CC company is going to work much slower, it's going to be a few days for that charge to come off, up to 15 is what they told you - which is in extreme circumstances.

The pending charge is whatever their software tells it to be. Do you thin it's right that if you use your credit card for gas, it only 'holds' $0.01 until you finish pumping and it runs through your final charge? Hardly. They want to know you have enough on your credit card to pay for the order. You hit the order button on three separate occasions, not them. Perhaps you should have called them after the first error, and ordered over the phone instead (if that's even an option). If the error was caused due to the address you typed in not matching your physical address, then really the problem is your own fault to begin with, so why are you ripping on a sponsor for something outside of their control?

I just ordered from them today and had absolutely 0 problems with the process.


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:hansen2: :pedobear:

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Re: WTF Sporeworks. [Re: ebonicsman]
    #13818138 -

sporeworks is legit.  it was human error

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Re: WTF Sporeworks. [Re: Traikun]
    #13819670 -

First of all, I'm not trying to rip on sporeworks, I am just confused, and sharing my experience.

And generally, when I get an error message I don't instantly assume that they are going to charge me the full price regardless of the error.

Traikun said:
If the error was caused due to the address you typed in not matching your physical address, then really the problem is your own fault to begin with.


Except I tried again, two more times with the correct address and continued to get the error, that's right it's all me.

I don't use my credit card for gas, or anything but ordering online.  My wife has a business in which we order her product online, and because of this whole fuck-around charging me the full price of the product including shipping in the pending cost, we are both loosing money waiting to be able to even have her product shipped.

I have never had a pending cost online, or anywhere else for that matter over $1.00, this is where my problem is.


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All posts by this user are not to be taken seriously.
Seriously.

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Re: WTF Sporeworks. [Re: k4ge]
    #13820447 -

k4ge said:
First of all, I'm not trying to rip on sporeworks, I am just confused, and sharing my experience.

And generally, when I get an error message I don't instantly assume that they are going to charge me the full price regardless of the error.

Traikun said:
If the error was caused due to the address you typed in not matching your physical address, then really the problem is your own fault to begin with.


Except I tried again, two more times with the correct address and continued to get the error, that's right it's all me.

I don't use my credit card for gas, or anything but ordering online.  My wife has a business in which we order her product online, and because of this whole fuck-around charging me the full price of the product including shipping in the pending cost, we are both loosing money waiting to be able to even have her product shipped.

I have never had a pending cost online, or anywhere else for that matter over $1.00, this is where my problem is.


I'm very sorry to hear about this problem you experienced with our system.

As some of the other posters have pointed out, any time you hit the submit button on a checkout page, the authorizing merchant (us) sends out a feeler for authorization to the credit card processing agent. Every time that is done, there is the potential for the charge to be listed as pending.

TYPICALLY you will not experience an error... as in if the AVS system matches up, your order passes fraud checks, etc. BUT, if any number of things don't jive, the processing agent will then not allow the charge to be settled. As other posters have stated, this is an immediate response, letting us know that for some reason your order didn't pass the required "checks" to fully process. Keep in mind that this can also be especially tricky for international customers, as the address matching system may not (as an example) clearly recognize the "space" that is sometimes present in the Canadian postal codes, or the structures of addresses in Japan.

Each one of these touches or feelers can result in a pending charge being listed (a lot of it also has to do with how your bank deals with pending charges). In the case of regular credit cards, these are generally not even noted on the statement as affecting balances, BUT in the case of debit style cards that may be tied directly to a bank account, these can reflect in "pending" charges that temporarily effect the amount of "available funds" in the account. The biggest problem you had is you did this process three different times.

Quote:
So, I tried ordering from sporeworks the other day only to go through a bit of frustration with their online ordering service.  Every time I went through the checkout I kept getting an error telling me that "the billing address does not match the cards address."  I was given NO confirmation about the order going through.


I'm pretty sure the error message you received would have been something more like this: "Declined: The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder. (Reason Code 27 / Sub 2)."

As other posters have noted, we do deal with this from time time time. Typically these pending charges roll off the account automatically in a matter of a few business days (not the 15 days you've been quoted). This can also be complicated, or delayed slightly if dealing with international accounts, as the bank data must cross several different levels of banking systems.

Please understand this is beyond our control, our system attempts to authorize your card for the amount of the sale, it passes or fails. Sometimes, upon failure, the attempted pending charge may leave a fingerprint on your account for a few days until the bank has determined the sale was not authorized or settled. This is the nuts and bolts basics of it.

It's kinda like using a debit card to reserve a hotel stay. The hotel is going to authorize your card for the full amount of your stay, essentially "charging" it preemptively for the several nights of your stay. Even if you check out and pay cash at the end of your visit, you'll still have that pending charge from the primary authorization listed on your card for a few days.

I'm not sure what else to tell you, other than we try very hard to work with customers in your situation, and yes, we often even hook you up for the extra hassles caused in the process.


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psilocyber!
SporeWorks: Exotic Mushroom Culture and Spore Supply

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Re: WTF Sporeworks. [Re: psilocyber]
    #13826217 -

Once the order is processed then it drops right? If it brought up the error to begin with (what I normally do cuz I'm a broke ass) I go check my account to see if my available balance is the same as my balance. If it shows it went through or is holding money I email the vendor. I has an error come up with a seed sponsor of this site and emailed them. They got back to me the nex business day with all the info. Sporeworks is a great company and tales care of the members here. It's something a simple phone call could've resolved before getting all flustered.


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I challenge you to challenge yourself more! When you feel complacent and ready to hang it up, challenge yourself to get over it! If you fail, don't look at it as you didn't succeed, look at it as you would a rock face you're trying to climb. Stand back, wayyyy back, and look at it and plot another path. If you can't find one, shuffle down the way a little, a little change of scenery or a view from a different angle may give you the insight you need.

Anything I state is relayed information from a friend of a friend and should be viewed as completely fictitious. I do not partake in any illegal or grey-area-of-the-law activities, but do have lots of friends who may or may not.    -fngbronco

Pill Divider Agar Tek

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Re: WTF Sporeworks. [Re: psilocyber]
    #13827029 -

I appreciate you taking the time to address my concern.
I hope I didn't come off as badmouthing your company, because that was not my purpose.

Once the whole pending charges have done their thing I'll try my order again.


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All posts by this user are not to be taken seriously.
Seriously.

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Re: WTF Sporeworks. [Re: k4ge]
    #13831375 -

Money orders, dude.

AND, you most certainly were badmouthing the company.

Because you clicked "order" three times instead of once...

It's fixed now, it seems, and you're ordering from them again.

My only advice to you is to not grow shrooms.  You've already involved your bank and made a big ol' hassle over this simple process.  You've probably complained about the situation to fifteen friends and they're going to get their friends to rob you once you tell them your grow was awesome.

No love for you, homie. 

God-speed.


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you just need money to get laid - starfire_xes

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Re: WTF Sporeworks. [Re: Tri High]
    #13841771 -

So I've had the pending charge on my card for 10 days as of today.

01/14/2011 17:17:45  Sporeworks 865-5583002 TNUS $-19.46
01/14/2011 17:14:35  Sporeworks 865-5583002 TNUS $-19.46
01/14/2011 17:12:07  Sporeworks 865-5583002 TNUS $-19.46

And as you can tell from each of the times, I took the time to re-write my address out, Not just spam the send button like some people are thinking, and took it upon themselves to flame me for. :shrug:

Isn't the sponsor forum where I am supposed to go with problems? I mean, it's not really an issue anymore I'm just waiting for the pending charges to rolloff.

Tri High said:
My only advice to you is to not grow shrooms.  You've already involved your bank and made a big ol' hassle over this simple process.  You've probably complained about the situation to fifteen friends and they're going to get their friends to rob you once you tell them your grow was awesome.


Really?  Did you really just assume that.  Sounds like someone was stupid enough to learn that from experience.  Don't worry though, I'm not you, I'm smarter then that.  I brought my issue to the forums because I knew I would get a response during my busy schedule, and well that is what the sponsor forum is for.


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All posts by this user are not to be taken seriously.
Seriously.

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Re: WTF Sporeworks. [Re: k4ge]
    #13841922 -

As far as vendor issues, you really should contact the vendor first and if they aren't helpful or unresponsive after say a few days to a week, then you come here and say "So, I made this order..etc etc...I got ahold of **Vendor** on **day** and **day**, it's been a week and I've heard nothing from them. What should I do?" , and then the lovely people here (and likely the vendor) will probably chime in with sagely words of advice.

Alternately, had you waited until after you called Sporeworks, dealt with it, and gotten your order, you likely would have posted a good customer service review for them instead, saying you had a problem with their website, but they assured you everything was fine and would be taken care of. Your order arrived in good time, etc etc... and probably not have gotten flamed.


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:hansen2: :pedobear:

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Re: WTF Sporeworks. [Re: Traikun]
    #13842309 -

If it's a cc pending charges mean nothing, and once they've got they're end worked out they'll probably drop the other two orders. I do believe their phone number is on their site for customer service. I don't know how bad people have gotten but a good old fashioned phone call is second best to face to face, and being as how there's no face to face option....  There's a reason these guys are vendors, and I don't think the mods here just let the biggest donation slap their name on shroomery.


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I challenge you to challenge yourself more! When you feel complacent and ready to hang it up, challenge yourself to get over it! If you fail, don't look at it as you didn't succeed, look at it as you would a rock face you're trying to climb. Stand back, wayyyy back, and look at it and plot another path. If you can't find one, shuffle down the way a little, a little change of scenery or a view from a different angle may give you the insight you need.

Anything I state is relayed information from a friend of a friend and should be viewed as completely fictitious. I do not partake in any illegal or grey-area-of-the-law activities, but do have lots of friends who may or may not.    -fngbronco

Pill Divider Agar Tek

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