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Re: Disgusted with Sporeworks [Re: Scucci]
    #10400627 -

Well...  Thought I'd give an update...

  Still havnt had any responce to any email I've sent thus far since reporting the "bunk" syringe and thier reply to "send a new one next week". Since then, its been two weeks.



Scucci - Yes. Thats exacly what I noticed too. They seemingly take the order, and do not take it to the post office until the end of the week. Time means nothing to them, even when you pay for "faster shipping".

Side note Scucci...  The rule we were in discussion about breaking. You just broke. Expect your post to get edited or deleted.

Jeeze...

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Re: Disgusted with Sporeworks [Re: Terantula]
    #10400649 -

Terantula said:
Hi there,

Well, this is a "flame mail" that is aimed at "Spore Works". One of the many shroomery sponsors. I write this here, in hopes that it can warn other users of the despicable methodology under which this company is run. I'll explain my "order request" and the chronological events that transpired...

----------------------------------------
Apr 10 - Ordered three items, requested they use USPS Priority shipping
Apr 10 - Visa Payment Accepted
Apr 13 - Email received from spore works, Order is being mailed.
Apr 14 - Email sent to spore works, Requesting tracking info. No reply.
Apr 15 - Filed a support tag using the spore works website.
Apr 15 - Got a Reply with tracking information.
Apr 15 - No Tracking Information In Database according to USPS
Apr 16 - No Tracking Information In Database according to USPS
Apr 17 - No Tracking Information In Database according to USPS
Apr 18 - Email Spore works for information on the package.
Apr 18 - Receive notification from USPS, parcel has been dropped off.
Apr 19 - Email Spore works for info on delay.
Apr 21 - Told by Spore works that its not them, its the post office.
Apr 23 - Parcel arrives in Canadian Customs
Apr 24 - Parcel out of Canadian Customs
Apr 27 - My post office receives parcel
Apr 28 - I have parcel in hand
Apr 30 - Performing inoculations to Rye, Agar plate and slant.
May 07 - No signs of life. Report a Ticket on website.
May 11 - Replied with "We send u a new one". I agreed.
May 15 - Told material was in stock, and ready for 10-14 day shipping.
May 15 - Emailed and told to cancel the order, refund syringe & ship.
May 16-21 Ticket closed without notifying me, or refund.
May 22 - Visa payment canceled.


Thank you for wasting my time.


I'm very sorry for the trouble you've experienced, and I've tried to solicit more information from you via PM to conclude how and what may have gone wrong with this order.

Something to keep in mind regarding your complaint on shipping times.

Your order was accepted in our system on April 10th, which is a Friday. Your order was then packaged and ready for dispatch on the 13th, the following Monday (the very next day available for shipping). The post office typically does daily pickups at our shipping office, but they tend to come very early in the day. As a result your order was packaged on the 13th, but probably was not picked up by the postman until the 14th.

The US Postal system is notorious for NOT updating tracking data on packages. This is especially true for packages that are picked up at a shipper's location. Therefore the claim that your package "sat on our desk" for a week is simply not true. What is more accurate is that your package was in the US Postal Mail stream and wasn't updated or scanned for whatever reason until the 18th.

As far as I can tell we packaged and shipped your order as quickly as possible, via the shipping method you selected. I'm not sure what else we could have done differently for you in regards to expedient delivery of your order. Once a package leaves our shipping office, it is no longer under our control. Sadly we have seen packages to Canada take longer and longer, and it seems as though this has been more true over the last 6 months (for whatever reason).

It is also not uncommon for living tissue to experience damage or become non-viable in transit. We see this happen from time to time, it is the nature of the material, as it is sensitive biological tissue (the Agarics in particular are more sensitive than others). This is why we offer a replacement guarantee, protecting our customers in case they receive material that has been damaged in transit. Obviously we do not send out non-viable material to our customers, that would be a scam, an our ten year plus history in this business should prove otherwise.

According to your time line, you wrote us on the 7th of May regarding your potentially faulty culture syringe. The 7th, being a Thursday we were unable to get back to you before the weekend (as we were probably experiencing a high volume of calls or tickets during this period). However we were able to get back to you by Monday the 11th, and as per our replacement guarantee we offered to send you a new culture. It appears as though at this point you requested for us to refund your order. I'm assuming at this time the order was refunded (even though we had already mailed and incurred costs for the product and shipping, and offered to send your replacement). Your ticket was probably closed because the issue had been resolved (once there is a refund, is there really anything else we can do?) I really don't think there was a prolonged delay in returning your inquiry, you must understand that like any other small business we work Monday-Friday.

I prefer to handle these customer service issues privately via email or PM, and I'm sure there are hundreds, if not thousands of customers that can attest to our professionalism, speedy service, and quality product. Unfortunately it appears as though you were unwilling to do so, and felt compelled to voice your concerns and experience in public on these forums. I hope that anyone reading this thread can interpret for themselves if they feel like our company has done this customer wrong. I have to honestly say that it appears as though we have done everything in our power to 1) send your material as quickly as possible and 2) address your concerns regarding your order as quickly as posssible, and 3) offered you a completely reasonable solution and resolution to your order concerns and issue.

Just like any successful business, we will experience periods of growth, or higher volume where order shipment and customer service replies may take a few extra days. We greatly appreciate our customers patience and understanding during these times.

Ultimately we wish for all our customers to be 100% satisfied with their experience with Sporeworks, unfortunately it doesn't appears as though this customer will be satisfied with this experience and for this we are sincerely regretful.


--------------------
psilocyber!
SporeWorks: Exotic Mushroom Culture and Spore Supply

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Re: Disgusted with Sporeworks [Re: Terantula]
    #10400686 -

Terantula said:
Side note Scucci...  The rule we were in discussion about breaking. You just broke. Expect your post to get edited or deleted.

Jeeze...


Actually, it said when talking TO the sponsors... I was talking about them, not to them... but I deleted it anyways.

EDIT: ... which in no way implies that I did or have ever done anything wrong... I'm f*'ng Mary Poppins... Practically perfect in every way... minus spelling, grammar, and I sometimes forget to brush my teeth twice a day.


--------------------
"Contemplate the mangled bodies of your countrymen, and then say 'what should be the reward of such sacrifices?' Bid us and our posterity bow the knee, supplicate the friendship and plough, and sow, and reap, to glut the avarice of the men who have let loose on us the dogs of war to riot in our blood and hunt us from the face of the earth? If ye love wealth better than liberty, the tranquility of servitude than the animated contest of freedom - go home from us in peace. We ask not your counsels or arms. Crouch down and lick the hands which feed you. May your chains sit lightly upon you, and may posterity forget that you were our countrymen!" - Samuel Adams; Speech at the State House, Philadelphia, August 1, 1776

Edited by Scucci (05/26/09 07:50 AM)

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Re: Disgusted with Sporeworks [Re: Scucci]
    #10401697 -

Everyboy I've ever known who used Sporeworks never had a problem..

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Re: Disgusted with Sporeworks [Re: 79towncar]
    #10403231 -

Well my spores just arrived so I'm stoked, Thanks Psilocyber/Sporeworks!, Will definitely be ordering my Pressure cooker off them! I wont be going with any other company for spores from now on.

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Re: Disgusted with Sporeworks [Re: psilocyber]
    #10404991 -

Quote:
psilocyber said:
...more information from you via PM...


Why are you attempting to "pm" me here on forum JUST TODAY? Instead of answering my emails directly? Lord knows I've sent u more emails than I've made posts in this thread, and you were quick enough to reply before you had my money...

Quote:
Terantula said:(edited)
May 07 - No signs of life. Report a Ticket on website.
May 11 - Replied with "We send u a new one". I agreed.
May 15 - Told material was in stock, and ready for 10-14 day shipping.
May 15 - Emailed and told to cancel the order, refund syringe & ship.
May 20 - Ticket closed without notifying me, or refund.
May 22 - Attempted Visa payment reversal, new autherized amount.
May 26 - Email recieved for notification of replacement
        Order shipped May 20th, Expect 10-14Days (8th-12th June)


...and quick enough to reply back when its threatened to be taken away.

Quote:
psilocyber said:
It appears as though at this point you requested for us to refund your order. I'm assuming at this time the order was refunded (even though we had already mailed and incurred costs for the product and shipping)



Well...  If you got my email (15th) asking for a refund, why did you ship the replacement syringe (20th)? No, you did not refund the order. And what costs should I be obligated to where the product was defective?

Quote:
psilocyber said:
I prefer to handle these customer service issues privately via email or PM...



So would have I, but I wasn't the one not answering emails for weeks.

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Re: Disgusted with Sporeworks [Re: psilocyber]
    #10405903 -

psilocyber said:
...
I'm sure there are hundreds, if not thousands of customers that can attest to our professionalism, speedy service, and quality product...


here's 1 very satisfied customer, but i haven't ordered spores in about 2 years and don't live in canada. TX 4 lyfe.
i will always love you SporeWorks, no matter what happens.
\m/

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Re: Disgusted with Sporeworks [Re: Terantula]
    #10406893 -

Optx said:
psilocyber said:
...
I'm sure there are hundreds, if not thousands of customers that can attest to our professionalism, speedy service, and quality product...


here's 1 very satisfied customer, but i haven't ordered spores in about 2 years and don't live in canada. TX 4 lyfe.
i will always love you SporeWorks, no matter what happens.
m/


Terantula said:
Quote:
psilocyber said:
...more information from you via PM...


Why are you attempting to "pm" me here on forum JUST TODAY? Instead of answering my emails directly? Lord knows I've sent u more emails than I've made posts in this thread, and you were quick enough to reply before you had my money...

Quote:
Terantula said:(edited)
May 07 - No signs of life. Report a Ticket on website.
May 11 - Replied with "We send u a new one". I agreed.
May 15 - Told material was in stock, and ready for 10-14 day shipping.
May 15 - Emailed and told to cancel the order, refund syringe & ship.
May 20 - Ticket closed without notifying me, or refund.
May 22 - Attempted Visa payment reversal, new autherized amount.
May 26 - Email recieved for notification of replacement
        Order shipped May 20th, Expect 10-14Days (8th-12th June)


...and quick enough to reply back when its threatened to be taken away.

Quote:
psilocyber said:
It appears as though at this point you requested for us to refund your order. I'm assuming at this time the order was refunded (even though we had already mailed and incurred costs for the product and shipping)



Well...  If you got my email (15th) asking for a refund, why did you ship the replacement syringe (20th)? No, you did not refund the order. And what costs should I be obligated to where the product was defective?

Quote:
psilocyber said:
I prefer to handle these customer service issues privately via email or PM...



So would have I, but I wasn't the one not answering emails for weeks.


I don't think there has been any case where an email hasn't been answered for "weeks." According to your own time line we responded to ALL your inquiries within a matter of a few business days.

I only assumed the ticket was closed, because I figured we had completed a refund. I wasn't familiar with the exact details of your order when I wrote the post above, as this information wasn't provided to me via PM. It took some investigation and digging to match your complaint here with the request and submission you made through our ticket system. Unfortunately my powers of ESP aren't exactly as sharp as they used to be...

It appears as though your ticket was closed because a replacement request was issued on the 15th, and the replacement package was processed and shipped out on the 20th (only 3 business days later). This appears to be in line with the communications you received from us alerting you on the 15th (a Friday) "This material should be in stock and ready to ship. It will likely make dispatch early in the coming week, and if all goes smoothly should make delivery for you in Canada sometime in the next 10-14 days."

The fact that the postal system takes 10-14 days to get a package to customers in Canada is beyond our control. If you desire faster shipping times, you'll have to utilize a faster shipping service and not the cheapest option offered.

Again, I'm not sure what to say about this situation. It appears to me as though we shipped your order in as timely a manner as possible (it was packaged and ready for pickup on the next business day, and was out the door on the USPS truck within 2 business days of order placement), we returned ALL your email inquiries in a timely fashion (only 3 business days), and we processed and shipped out your requested replacement order again within about 3 business days. Please let me know if I am mistaken here, but matching your time line with the trail I am able to follow in our support ticket system, this seems to be the case.

We obviously prefer to work these issues out via PM or email, and have been quick and prompt to respond to your inquiries. I feel like your complaint is an exaggeration of the circumstances surrounding your order issue, and regret that you have not been satisfied with your Sporeworks ordering experience. We do not operate a large call center or ticket support center as we are a small company with only a myself and one other employee dedicated to fielding phone calls and customer support emails... we are not Amazon.com, but then again when was the last time you tried to write them regarding an order issue? Have you worked with any other US based supplier of this type of material, if so how was your experience?

Please let us know if there is anything else we can do for you.


--------------------
psilocyber!
SporeWorks: Exotic Mushroom Culture and Spore Supply

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Re: Disgusted with Sporeworks [Re: psilocyber]
    #10410440 -

i think sporeworks is the bee's knees :grin: maybe you should try a Canada vendor ? i dunno it seems sporeworks is trying to make you happy and it just won't happen the dude explained to you the time lines what do you expect him to do work saturday's cause your upset ???


--------------------
If justice is blind why can't i wear flip-flops in court?

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Re: Disgusted with Sporeworks [Re: Terantula]
    #10411833 -

I am sorry to say this, man, but you are not an "unhappy customer", you are a whiny clown and a premium asshat. You are like every business' nightmare, because you are one of those people that one can NEVER make happy. You'll always find something to complain about.

EDIT: When I just gave you a zero rating I saw that you have a history of complaining. But complaining about a free service (FSRC) really takes the f*****g cake, you moron.


--------------------
"Vegetarian" [ /ˌvedʒəˈteəriən/] - Ancient slang meaning "village idiot who can't hunt, fish or ride".

Edited by German Kahuna (05/28/09 02:21 AM)

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Re: Disgusted with Sporeworks [Re: German Kahuna]
    #10412261 -

Looks to me like sporeworks has done a fantastic job!  Even by your own time line...what a tool.

Sporeworks is Awesome and you don't deserve there services!

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Re: Disgusted with Sporeworks [Re: Trauma]
    #10420280 -

Well, I've changed my mind about Sporeworks. There was a little delay, but I got my syringes today, and I got 2 free syringes... I only payed for 2 and received 4. I'm guessing one was for mentioning the shroomery thing, and the other was because of the delay. Either way, they have excellent service and I can see why so many people recommend them.


--------------------
We're the carriers of a new anomaly;
Fold, unfold.
Bend, shift color.

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Re: Disgusted with Sporeworks [Re: rollanotherbowl]
    #10446200 -

Still yet, furthur update... Its been 19 days...

Well, since the 15th of last month, sporeworks said they would mail a replacement syringe. so far, nothing. All they have done since is possibly purchase the "postage" on the internet on the 20th, and like last time, the order remains sitting on thier desk because they don't take it to the post office.

Please, don't bother. IF you do, I will refuse it.
Thank you,
  Best of luck in your busness endevors.

-------------------------------------------------
Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper on May 20, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date.

-------------------------------------------------

Edited by Terantula (06/03/09 11:20 AM)

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Re: Disgusted with Sporeworks [Re: Terantula]
    #10449300 -

Cuz let it go... They didnt do anything wrong....Nobody ever has problems with Sporeworks... Why are you trolling?? Either A. you are just complaining to get free stuff or B. USPS is at fault.. There's a reason they use UPS...

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Re: Disgusted with Sporeworks [Re: German Kahuna]
    #10449348 -

German Kahuna said:
I am sorry to say this, man, but you are not an "unhappy customer", you are a whiny clown and a premium asshat. You are like every business' nightmare, because you are one of those people that one can NEVER make happy. You'll always find something to complain about.

EDIT: When I just gave you a zero rating I saw that you have a history of complaining. But complaining about a free service (FSRC) really takes the f*****g cake, you moron.



dido. read my poem, get the clue. lifes a bitch, thats life.

Edited by bluedavenger (06/03/09 06:35 PM)

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Re: Disgusted with Sporeworks [Re: bluedavenger]
    #10450008 -

Tarantula you sound like a whiny no good cry baby. Patience dumb ass patience Whaaaaaa Whaaaaaaaaaa whaaaaaaaaaa Sporeworks is the shit big ups

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Re: Disgusted with Sporeworks [Re: Terantula]
    #10451380 -

Terantula said:
Still yet, furthur update... Its been 19 days...

Well, since the 15th of last month, sporeworks said they would mail a replacement syringe. so far, nothing. All they have done since is possibly purchase the "postage" on the internet on the 20th, and like last time, the order remains sitting on thier desk because they don't take it to the post office.

Please, don't bother. IF you do, I will refuse it.
Thank you,
  Best of luck in your busness endevors.

-------------------------------------------------
Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper on May 20, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date.

-------------------------------------------------




If your basing this off the "electronic shipping info recieved" then you are mistaken.



That is not a tracking service and yet you seem to think that it should indicate reciept of the package- it won't neccesarily do so.



If you want anything close to a tracking service you need to go with UPS, FEDEx or USPS Express.  Don't order a cheaper method and then bitch that something that wasn't included in that service... wasn't included.



Do you even have a right to expect delivery confirmation?  I bet you didn't pay for that either and your bitching at the vendor because they were nice enough to communicate the number to you.  I guess in the future they should not tell customers the number to avoid people like you drawing stupid conclusions?

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Re: Disgusted with Sporeworks [Re: johnm214]
    #10452336 -

Quote: 79towncar
Quote:
Why are you trolling?? Either A. you are just complaining to get free stuff or B. USPS is at fault..


Actually, they have been infromed that any replacement parcel they send will be "refused, and returned to sender". I've contacted the parties involved on my end, and had payment reversed.

Quote: johnm214
Quote:
If your basing this off the "electronic shipping info recieved" then you are mistaken.


No, I am not. What I am showing with that "Electronic Info", is that the postage for the parcel was purchased ON-LINE, and with that option used by the shipper, the package MUST BE physically taken to the post office before it is marked as "RECIEVED FOR SHIPMENT".

Thank you,
Time to close the topic.

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Re: Disgusted with Sporeworks [Re: Terantula]
    #10452796 -

Terantula said:
Quote:
If your basing this off the "electronic shipping info recieved" then you are mistaken.


No, I am not. What I am showing with that "Electronic Info", is that the postage for the parcel was purchased ON-LINE, and with that option used by the shipper, the package MUST BE physically taken to the post office before it is marked as "RECIEVED FOR SHIPMENT".

Thank you,
Time to close the topic.




No, time to demonstrate that your complaint is unfounded.  As for taken to the post office, sporeworks said previously that they don't take things to the post office, they have pickups at their location.  I have no idea whether your complain is valid or not, but it seems sporeworks is correct in saying you are making presumptions that aren't true.  eD.C. doesn't neccesarily note the entry into the mailstream online- it confirms delivery, like it claims. 


USPS FAQ's:
Quote:
This indicates the intent to mail an item, not the actual mailing date or time itself.
....
    * Electronic option Delivery Confirmation (including Click-N-Ship) does not provide actual mailing or acceptance information as part of this service.



http://faq.usps.com/eCustomer/iq/usps/request.do?create=kb:USPSFAQ&view()=c{1f9b9e70-57e2-11dc-51b6-000000000000}
(I don't know if this link will owrk but search the faq's yourself  or look at th domestic mail manual- it has been this way for years)


USPS does not include notification of reciept as part of the service.  It is not at all uncommon to have the item in your house and the online info still display the "electronically notified to expect a shipment" language.


Delivery confirmation confirms delivery, it does not purport to track a package, and it does not purport to notify upon acceptance.  If you wanted these services you could have paid extra, but didn't.

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Re: Disgusted with Sporeworks [Re: johnm214]
    #10453740 -

johnm214 said:
Terantula said:
Quote:
If your basing this off the "electronic shipping info recieved" then you are mistaken.


No, I am not. What I am showing with that "Electronic Info", is that the postage for the parcel was purchased ON-LINE, and with that option used by the shipper, the package MUST BE physically taken to the post office before it is marked as "RECIEVED FOR SHIPMENT".

Thank you,
Time to close the topic.




No, time to demonstrate that your complaint is unfounded.  As for taken to the post office, sporeworks said previously that they don't take things to the post office, they have pickups at their location.  I have no idea whether your complain is valid or not, but it seems sporeworks is correct in saying you are making presumptions that aren't true.  eD.C. doesn't neccesarily note the entry into the mailstream online- it confirms delivery, like it claims. 


USPS FAQ's:
Quote:
This indicates the intent to mail an item, not the actual mailing date or time itself.
....
    * Electronic option Delivery Confirmation (including Click-N-Ship) does not provide actual mailing or acceptance information as part of this service.



http://faq.usps.com/eCustomer/iq/usps/request.do?create=kb:USPSFAQ&view()=c{1f9b9e70-57e2-11dc-51b6-000000000000}
(I don't know if this link will owrk but search the faq's yourself  or look at th domestic mail manual- it has been this way for years)


USPS does not include notification of reciept as part of the service.  It is not at all uncommon to have the item in your house and the online info still display the "electronically notified to expect a shipment" language.


Delivery confirmation confirms delivery, it does not purport to track a package, and it does not purport to notify upon acceptance.  If you wanted these services you could have paid extra, but didn't.


The worst part about all this is that we shipped his order within 3 business days of receiving payment. I've tried to explain the same as you, that packages are PICKED UP daily at our shipping office (usually really early in the morning). They are often not scanned into the normal mail stream or have the electronic data updated. As you stated the delivery confirmation number doesn't usually update until delivery (sometimes it will update at customs too). This customer just doesn't seem to understand this is how our postal mail system works... I think we may have a bit more experience dealing with the USPS than your average joe.

Of course we have no control over how long it takes the postal mail to get it there once it is in their hands.

On top of this we've even shipped a duplicate parcel, only 5 business days after the replacement package was requested.

The icing on the cake is that this customer has now disputed the charges... even though the merchandise was shipped in a timely manner, and efforts have been made to replace any damaged or faulty items he may have received. As a result, we'll have to "defend" this order to the credit card company because we've fulfilled the obligations on our end. The end result is that we'll not only have sent this customer two package, both in a very reasonable time frame, but we won't even get paid for it.

If you want things quickly, you gotta pay for quicker shipping. The state of Global Priority Mail is just that it is "reliable" but not always "expedient." Pay the extra money for Global Express, or move on to UPS services (where you will get a true tracking number). I'm not sure why mail to Canada has been crawling lately, but we aren't the only business in the states that has seen slower mail deliveries into Canada.


--------------------
psilocyber!
SporeWorks: Exotic Mushroom Culture and Spore Supply

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Mushrooms, Mycology and Psychedelics > Shroomery Sponsors Forum
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