|
Some of these posts are very old and might contain outdated information. You may wish to search for newer posts instead.
|
makaveli8x8
Stranger
Registered: 02/28/06
Posts: 21,636
Last seen: 7 years, 9 months
|
Need more upfront venders/ pinned shipping extmate dates?
#5598805 - 05/06/06 08:08 PM (17 years, 10 months ago) |
|
|
well I would like to suggest something to all venders here and im not going to bother to state why im writting this. If you plan to be out of town or backed up with orders ect. then you need to make sure all your potential customers know about it "before hand".
Maybe we should have a pinned thread that tells the aprox shipping times for that given week or month for each and every vender...updated by the venders/sponsers.
does this sound like a good idea guys?
-------------------- We were sent to hell for eternity Øh® We play on earth to pass the time Over-population the root of all Evil-brings the Elites Closer to the gates.
Edited by makaveli8x8 (05/06/06 08:10 PM)
|
Spores_101
Mycologist
Registered: 03/29/04
Posts: 1,458
Last seen: 3 years, 21 days
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: makaveli8x8]
#5600447 - 05/07/06 09:09 AM (17 years, 10 months ago) |
|
|
This sounds like a good idea if the moderators and administrators would be willing to participate. I have noticed a lot of threads lately noting the importance of this issue and myself going on vacation on Monday and Tuesday, I would like for my customers and shroomery members to know that. Good idea.
|
Lana
Head Banana
Registered: 10/27/99
Posts: 3,109
Loc: www.MycoSupply.com
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: makaveli8x8]
#5600483 - 05/07/06 09:25 AM (17 years, 10 months ago) |
|
|
Quote:
makaveli8x8 said: well I would like to suggest something to all venders here and im not going to bother to state why im writting this. If you plan to be out of town or backed up with orders ect. then you need to make sure all your potential customers know about it "before hand".
Maybe we should have a pinned thread that tells the aprox shipping times for that given week or month for each and every vender...updated by the venders/sponsers.
does this sound like a good idea guys?
This is a good idea but not very probable.
It would be much easier for a customer to call or email a vendor and simply ask "Is this product in stock".
Many of the larger vendors here have literally hundreds of products. Sometimes backorders occur, shipping problems arise, etc...
To constantly post when a backordered item appears or a problem happens would be a job in itself.
Also, it would be bad for a vendor to constantly post delays. What company in the world do you know who publically announces when they have a delay? No company does this, it would create an anti progressive movement. You'd loose more sales and people simply wouldn't deal with your company.
I think your heart is in the right place but I don't think you'll get many vendors to take part.
Lastly, a good vendor will always justify a situation. There have been vendors on these boards for years and such a system has never been needed. I can't speak for all vendors but those who would take part in a system that would constantly post delays would quickly go out of business.
Lana
-------------------- Myco Supply - Distributors of Mycological Products http://www.MycoSupply.com The Premiere Source for Mushroom Growing Supplies. Visit us online or call us toll free
|
makaveli8x8
Stranger
Registered: 02/28/06
Posts: 21,636
Last seen: 7 years, 9 months
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: Lana]
#5603595 - 05/08/06 12:59 AM (17 years, 10 months ago) |
|
|
well i guess shipping might vary depending on whats being ordered. but venders should have a general idea of how long it takes to fill orders ( for the most often purchased items "exp. jars or bags " at least).and anytime they expect delays it should be posted somehow.
anyone ordering lots of items, and those not ordered often or in high demand should expect it to take alittle extra time to put together.
your post has lots of good points, but i have to strongly disagree with one of them. If people know before hand if say for example someone is on vaction, or an item is availble(general items at least (jars,bags) this will cut back on alot of the emails they get. So they post this info once "somewhere somehow-not sure the best setup for this" then they won't get hundreds of emails which takes alot more time.
also lets say they list there entire stock or offerings in a post somewhere, then just edit this post putting red dots next to what is delayed or out of stock. This might not take long.
as for posting delays i can post one company that does this. And this company is known worldwide in part because of it and to be very good at customer service.
www.newegg.com
to order something then for it to be delayed weeks is very upsetting to a customer, this would cause someone to stop doing bisness with that company more than anything.
Bad experince vs no expericne with no bad expericnes you at lest have a chance for that customor to think about doing bisness with you still.
im sure all venders have delays, expecially with the demand very likely to be rising. But i would think it better for the company to inform the public about delays than tens of customers doing it, in positive and negitive ways.
this is an example of a few ways this system might work.
one: the best way i would think is to just put this info on the venders webpage, that way all possible customers could see it. red dots for backorder, blue for delayed, green for stocked well. but im guessing it might cost them more this way to pay a web designer to do this for them i dunno.
two: put a sticky here in the vender forums, one post per vender. then lock it, but somehow allow them to edit there posts, then they can change it and update it with info needed.
three, give each vender one page on shroom website to list this, like how the faq's are setup.
and at the very least, they should have a sticky somewhere to post when there bisness is shutdown for small periods of time, vacations and such. or on there website like stated before.
im trying to be helpful not argue so please don't get me wrong or take offence anyone. constuctive critzim welcome above posts were good about this
thx
p.s. i am willing to bet that a company that does this and does it right would get more bisness than the competition. Me as a customer personally i would rather order something i know is in stock than something thats not. people sometimes need things like right now and be nice to know where.
-------------------- We were sent to hell for eternity Øh® We play on earth to pass the time Over-population the root of all Evil-brings the Elites Closer to the gates.
Edited by makaveli8x8 (05/08/06 01:10 AM)
|
makaveli8x8
Stranger
Registered: 02/28/06
Posts: 21,636
Last seen: 7 years, 9 months
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: makaveli8x8]
#5621537 - 05/12/06 02:55 PM (17 years, 10 months ago) |
|
|
is there any vender that plans of posting up at least vacations and such? and where do you plan to do this? this is really just a bump incase nobody read it previously
-------------------- We were sent to hell for eternity Øh® We play on earth to pass the time Over-population the root of all Evil-brings the Elites Closer to the gates.
|
Jack_Straw
ROC
Registered: 06/19/03
Posts: 383
Last seen: 15 years, 8 months
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: Lana]
#5621561 - 05/12/06 03:05 PM (17 years, 10 months ago) |
|
|
Quote:
Lana said: It would be much easier for a customer to call or email a vendor and simply ask "Is this product in stock".
That WOULD be easy.. if the vendor supplies a telephone number, or answers emails. The problem is when they don't!
|
Roadkill
Retired Shroomery Mod
Registered: 12/11/01
Posts: 22,674
Loc: Montana
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: makaveli8x8]
#5621665 - 05/12/06 03:39 PM (17 years, 10 months ago) |
|
|
Quote:
makaveli8x8 said:
is there any vender that plans of posting up at least vacations and such? and where do you plan to do this? this is really just a bump incase nobody read it previously
There are a few Vendors that have posted when they are going on vacation in the past.
I'm sure some of them have read your post.
If your looking for more replies from Vendors... they tend to stay out of these kind of threads.
at least from what I have seen in the past.
tc
-------------------- Laterz, Road Who the hell you callin crazy? You wouldn't know what crazy was if Charles Manson was eating froot loops on your front porch! Brainiac said: PM the names with on there names, that means they have mushrooms for sale.
|
johnhenry
Minderbinder
Registered: 02/22/05
Posts: 214
Loc: capital-evil empire
Last seen: 8 years, 7 months
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: Jack_Straw]
#5621669 - 05/12/06 03:39 PM (17 years, 10 months ago) |
|
|
I think that some of the vendors here are afraid that if they post that the order might be delayed because of backorders, vacation, sickness, or whatever that they will lose business. But I think that is backasswards. Customers appreciate being informed, honesty, and good customer service/communications. You may lose some noobs or really impatient people, but with all the freebies I see given out to unhappy customers around here you might end up with a better bottom line, less giveaways, and more customer loyalty. Or some vendors just don't care. Peace
|
psilocyber
old hand
Registered: 06/08/99
Posts: 1,839
Last seen: 1 year, 4 months
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: johnhenry]
#5621724 - 05/12/06 03:59 PM (17 years, 10 months ago) |
|
|
Sporeworks always makes every effort to inform our customers of potential delays in shipment or backorderd product. In most cases our webstore will automatically mark a product out of stock to prevent purchase in cases when inventory is very low. For products that are just temporarily backordered we'll always inform the customers if we are continuing to take orders for this product. For example, we're currently running a 10-14 day backorder on shipment of plug spawn, but this notification is made anytime this product is added to a customer's shopping cart.
Notices about vacations or temporary closure have always been a priority. We make every effort to ensure our shipping stays open and operational every day of the week. On the occassions when shipping is shut down for short durations, we've always posted notification here, or on our website's main page. Extended absence always call for email autoreply to inform potential and current customers that it may be a few days before their email is returned.
These are just the type of things that I think are common courtesy for customers who are spending their hard earned money at our store. Customers come to online businesses with certain expectations, one of those expectations is that product be shipped in a timely manner. I'll admit some customers have very high expectations, and we try our best to always meet or exceed these. It's reasonable to assume that in most cases your order should be processed or shipped within 2-3 business days. In most cases, we ship within 24-48 hours.
I always run our business the way I like to be treated when I spend my hard earned money at other stores. If it takes time to reply to emails, or inform customers of delays, then this time must be made, even if it may force us to work an extra hour or two to get all the orders out that day.
|
johnhenry
Minderbinder
Registered: 02/22/05
Posts: 214
Loc: capital-evil empire
Last seen: 8 years, 7 months
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: psilocyber]
#5621741 - 05/12/06 04:06 PM (17 years, 10 months ago) |
|
|
Thank you psilocyber for saying that. There are vendors here who care and operate their businesses in a very professional manner and I never meant to criticize all, just some. My goal is to improve customer service for all and stop so many complaint threads. Peace
|
Jack_Straw
ROC
Registered: 06/19/03
Posts: 383
Last seen: 15 years, 8 months
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: psilocyber]
#5621753 - 05/12/06 04:08 PM (17 years, 10 months ago) |
|
|
I've never had an issue with sporeworks.. as a matter of fact, you might even hold the record for the fastest anything's ever been shipped to me.
And I like how the return address is just "the works".. I've got people delivering packages to me that would be somewhat suspect of "SPORE" written on the box.
|
makaveli8x8
Stranger
Registered: 02/28/06
Posts: 21,636
Last seen: 7 years, 9 months
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: Jack_Straw]
#5622073 - 05/12/06 06:07 PM (17 years, 10 months ago) |
|
|
well it appears you do have things pretty well setup with sporeworks.
-------------------- We were sent to hell for eternity Øh® We play on earth to pass the time Over-population the root of all Evil-brings the Elites Closer to the gates.
|
Lana
Head Banana
Registered: 10/27/99
Posts: 3,109
Loc: www.MycoSupply.com
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: makaveli8x8]
#5622146 - 05/12/06 06:24 PM (17 years, 10 months ago) |
|
|
Another simple way besides contacting a vendor before you place an order would be to look here, The Shroomery
Many vendors here have very few threads written about them in regards to negative service.
Sadly, and I can say this becuase Myco Supply has been a vendor here for years, is that every year or two a vendor comes along who can't uphold their business.
Again, it doesn't happen often but when it does it hurts the entire community.
It hurts on both the customer and vendor sides. Many newbies loose a little faith in the compnaies trying to supply for them and reliable vendors are questioned in regards to how they run their business.
Again, its sad but remember, not all people are nice. And sometimes vendors aren't either. Complain enough publically and a vendor can turn into a narc.
Its happened before and it could happen again.
If you're growing edible mushrooms GREAT!!! But if you're growing magic mushrooms and you get pinched by a bad vendor, think about it as a learning lesson. For as quickly as you can complain is as quickly as that vendor can hand over your shipping informaiton, name and billing information to LEO.
Most folks on these boards are dealing in a "gray market". Meaning its border line on illegal. Spore aren't illegal in most places and neither are the supplies. But cold medicine isn't illegal but most states have a limit on how much you can buy due to meth labs.
I'm not saying its right, I'm just saying be careful.
(Wow...sorry about being long winded).
Lana
|
makaveli8x8
Stranger
Registered: 02/28/06
Posts: 21,636
Last seen: 7 years, 9 months
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: Lana]
#5622354 - 05/12/06 07:18 PM (17 years, 10 months ago) |
|
|
i see where your comin from lana (woundering myself if this hasn't already happened to me, check sig.) but people like in my sig...deserve every inch of complaining...and from this experience i feel like i should be doing something to help ease others pains including my own in the future. i guess things like this don't really happen to often, and i soppose everythin i have posted won't prevent it either. my next purchase will be from sporeworks im sure they will take care of me good, i just have had a bad run of luck here lately.
anyways im not really worried thow they cann't get a warrent for doing something thats legal..and if they do they will get sued out the ass when they find nothing.
-------------------- We were sent to hell for eternity Øh® We play on earth to pass the time Over-population the root of all Evil-brings the Elites Closer to the gates.
Edited by makaveli8x8 (05/12/06 07:20 PM)
|
Lana
Head Banana
Registered: 10/27/99
Posts: 3,109
Loc: www.MycoSupply.com
|
Re: Need more upfront venders/ pinned shipping extmate dates? [Re: makaveli8x8]
#5623884 - 05/13/06 09:38 AM (17 years, 10 months ago) |
|
|
makaveli8x8, I see your point.
Myco Supply doesn't sell spores, but if you need any supplies please PM and I'll try to help you out as much as I can.
Lana
-------------------- Myco Supply - Distributors of Mycological Products http://www.MycoSupply.com The Premiere Source for Mushroom Growing Supplies. Visit us online or call us toll free
|
|