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Offlinechewieu
Stranger
Registered: 02/03/03
Posts: 38
Last seen: 19 years, 5 months
PayPal & Spores101, check your info before ordering...
    #2931573 - 07/27/04 06:04 AM (19 years, 7 months ago)

Immediately after I placed my order, I realized that my PayPal shipping address did not contain my middle initial. My father has my same name -different middle initial- and takes any package he thinks is his to his office for sorting and such. I emailed 101's customer service and explained that I needed my middle initial added to the shipping label and told them why I needed this done. They replied promptly with "yeah i got it, Thanks"

I was away for a week on work and recieved a call from my father asking why I had needles being shipped to the house. The label had never been changed. Some hours of lying and a few near disasters followed. I do not completely blame 101 for this - I am mostly responsible for shipping to an address where such a thing is even possible.. but if 101 had not told me that it was taken care of, I definitely would have missed a few days of work to make sure my secret was safe. So my advice to everyone who encounters 101's customer service: take it with a grain of salt, even if they tell you it's taken care of.

Edited by chewieu (07/27/04 12:45 PM)

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Offlinechewieu
Stranger
Registered: 02/03/03
Posts: 38
Last seen: 19 years, 5 months
Re: Spores101, little something to be aware of [Re: chewieu]
    #2931587 - 07/27/04 06:18 AM (19 years, 7 months ago)

Also i would like to be fair and say that the package arrived very quickly and in the past I have had nothing but great experiences with them.

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OfflineSpores_101
Mycologist

Registered: 03/29/04
Posts: 1,458
Last seen: 3 years, 21 days
Re: Spores101, little something to be aware of [Re: chewieu]
    #2931687 - 07/27/04 08:06 AM (19 years, 7 months ago)

take my customer service with a grain of salt.
think again pal.
many will tell you diferent if thats the case then you should change your paypal name to say what it needs to say.




Edited by spores101com (07/27/04 09:07 AM)

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Offlinechewieu
Stranger
Registered: 02/03/03
Posts: 38
Last seen: 19 years, 5 months
Re: Spores101, little something to be aware of [Re: Spores_101]
    #2931749 - 07/27/04 08:32 AM (19 years, 7 months ago)

Sir, I in no way attacked you. Why the harsh tone? You can not deny that I requested a name change and that you responded telling me that it was taken care of. This is a simple fact, and I never stated anything other than that. In fact, I went out of my way to show that in ever other way the transaction was conducted with professionalism. I wish your response could have been too.

As for not being allowed to have syringes in my house, you are correct - it is a personal matter for which I took full responsibility for in my first posting. It was your misleading customer service for which I placed a very small amount of blame.

I still believe that this was a simple mix-up that rarely happens. I just think others should know that if they request name or address changes after an order was placed, that there is a _chance_ they can't get it fixed, possibly even if they were told it was.

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Offlineld50negative1
lethal dosage

Registered: 07/01/04
Posts: 821
Last seen: 16 years, 7 months
Re: Spores101, little something to be aware of [Re: Spores_101]
    #2931756 - 07/27/04 08:36 AM (19 years, 7 months ago)

Spores101com you are a filthy bastard. he is saying that he asked someone to make a change, they said they would, and they didn't do it. obiviously your service isn't 100% and it would be ridiculous to close a thread just because you don't want any of that exposed.


--------------------

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Offlinechewieu
Stranger
Registered: 02/03/03
Posts: 38
Last seen: 19 years, 5 months
Re: Spores101, little something to be aware of [Re: Spores_101]
    #2931767 - 07/27/04 08:45 AM (19 years, 7 months ago)

Let me be clear: I believe this was a simple mistake that others can learn from. Spores101 shipped fast, their prices are excellent, they DID respond to my name change request VERY quickly (though it was not actually done), and I would _still_ buy from them again. I do not want this seen as a slam. I believe Spores101 can learn from this, as can others.

-Customers can check their PayPal and not request any changes. I don't think I would be lying if I said that there are quite a few of us in the Shroomery for whom a misnamed shipping label would cause a bit of a problem.

-Spores101 can make extra sure that they comply with any changes they agreed to.

Spores101 also contacted me asking if I would like my order replaced and is attempting to make things right. My only complaint is the defensive nature of his communications, though I may have made the mistake of coming off as trying to slam him.

Edited by chewieu (07/27/04 09:06 AM)

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OfflineSpores_101
Mycologist

Registered: 03/29/04
Posts: 1,458
Last seen: 3 years, 21 days
Re: Spores101, little something to be aware of [Re: ld50negative1]
    #2931814 - 07/27/04 09:06 AM (19 years, 7 months ago)

Quote:

ld50negative1 said:
Spores101com you are a filthy bastard. he is saying that he asked someone to make a change, they said they would, and they didn't do it. obiviously your service isn't 100% and it would be ridiculous to close a thread just because you don't want any of that exposed.




Him and i know the situation not you.
he has corrected what he needed to correct as he seen fit.
I always fufill everything asked from my customers and they will tell you the same thing. If in his case that issue took place then its an accident and they do happen from us from you and everyone else.

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Offlinechewieu
Stranger
Registered: 02/03/03
Posts: 38
Last seen: 19 years, 5 months
Re: Spores101, little something to be aware of [Re: Spores_101]
    #2931870 - 07/27/04 09:18 AM (19 years, 7 months ago)

A follow-up: Spores101 offered to replace my package (it was 20ml of my old favorite creeper) at no cost. I told him that he did not have to, since from his first post it seemed as though he didn't think he did anything wrong. He then told me he would anyway, even replacing my free strain of the month. I am satisfied with the way this was handled and can only stress to other customers to make sure that their PayPal info is EXACTLY what they want on their shipping label, because mistakes happen on both ends.. and if both sides make a mistake as in this case there can be issues. I'm sure Spores101 will improve their record keeping to make an event like this even less likely in the future.

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Invisiblewrench352
Sanitation
Registered: 06/28/04
Posts: 20
Re: Spores101, little something to be aware of [Re: Spores_101]
    #2934339 - 07/27/04 09:08 PM (19 years, 7 months ago)

Ive never had any problems with spores101 good products,good strains,good prices and fast shipping.Lots of Good kharma here.
Will the buy 1 get 1 deal ever comeback?

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Invisiblealpiner
goober

Registered: 08/27/03
Posts: 232
Loc: USA
Re: Spores101, little something to be aware of [Re: chewieu]
    #2935264 - 07/28/04 12:34 AM (19 years, 7 months ago)

why dont you spend the $16 for a P.O. box I am sure it will save some headaches on your part

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OfflineSpores_101
Mycologist

Registered: 03/29/04
Posts: 1,458
Last seen: 3 years, 21 days
Re: Spores101, little something to be aware of [Re: wrench352]
    #2936343 - 07/28/04 01:16 PM (19 years, 7 months ago)

Quote:

wrench352 said:
Ive never had any problems with spores101 good products,good strains,good prices and fast shipping.Lots of Good kharma here.
Will the buy 1 get 1 deal ever comeback?




i think we might bring that deal back next month

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