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 drSE
Pseudo Reality
 
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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 I Think My Graphics Caused BSOD 
#15707583 - 01/23/12 05:50 PM (1 year, 3 months ago) |
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I have mostly built my PC and have had 0 problems with it besides a Hard Drive malfunction 2 days after i bought it lol. My PC likes to randomly lock up, got to BSOD (with a different error almost every time), then reboots. I did notice that my graphics card gets fairly hot..
My computer case is on its side, with the top opened for better air. CPU fan, GPU fan, Case fan, and another Computer directly over the card for excellent air circulation. I turned the speed of the fan up to 100% taking it down from 74C to 60C fairly fast. The second I turned on Mass Effect 2 it collapsed into BSOD.
I never used to have this problem, and am not sure why I have it now. I have even re-installed windows  . Another thing I noticed is nothing else in the case is hot, or even virtually warm, except for the Graphics Card. Here are my Specs.
OS: Windows 7 Home Premium 64-Bit
Motherboard: not sure. downloaded different programs that either don't have digit cert. or just don't tell me anything >.< (getting OLD FAST)
CPU: AMD Athlon(tm) II X4 630 Processor 2.80GHz
RAM: 4.00 GB (2 sticks)
Card: XFX Radeon HD 5770 1GB
PSU: Antec 650watt ATX12V v2.2 / EPS12V v2.91 Details/Specs
Monitor: One is an 18" LCD flat panel using DTI, and the other is 55" LCD Vizio HD TV using HDMI cable
Hard Drive: Unsure (believe its a WD, 500GB and 2TB (2TB not hooked up at the moment))
Optical Drives: hp DVD-RAM GH60L SATA CdRom Device
Additional PCI Ecpress: None (only has 1 slot in which the XFX ATI Radeon HD 5770 is installed)
Number of Fans: 5
Video Card Drivers in Use: 8.92-111109a-129966C-ATI
Causes Problems: anytime i try to put any type of load on the Card (e.g. Crysis, Shaiya, Mass Effect 2)
GPU Clock 400MHz
Memory Clock: 1200MHz
p.s. just found this info under my AMD Control Center
Code:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name NATE-HP
System Manufacturer Hewlett-Packard
System Model p6654y
System Type x64-based PC
Processor AMD Athlon(tm) II X4 630 Processor, 2800 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 6.02, 7/21/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name Nate-HP\Nate
Time Zone Mountain Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.53 GB
Total Virtual Memory 8.00 GB
Available Virtual Memory 6.24 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys
I am willing to try anything. so tired of not being able to do anything. Plus I don't want to cause harm, heat damage to any hardware components.
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 Grow Room
Edited by drSE (01/23/12 05:53 PM)
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Az0th
quantum transfiguration
Registered: 02/13/00
Posts: 53,468
Loc: The Void 
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Re: I Think My Graphics Caused BSOD [Re: drSE]
#15707732 - 01/23/12 06:31 PM (1 year, 3 months ago) |
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It would help if you could provide the actual BSOD stop code you are getting.
Here's how you can disable automatic restart on BSOD so you can get the code.
IME as a tech, 90% of BSODs are going to be software or RAM related.
Although if you did a clean install of windows and the same problem occurs, it's unlikely to be software related.
Have you done a clean install of the graphics card drivers? Updated all your motherboard chipset, audio, network drivers?
Next I would test the memory. You can do a quick and easy test on each stick of RAM. Just shut the system down and remove all but 1 stick of memory. Boot up and test it out, see if you can recreate the BSOD. If same issue, shut down and remove that stick, test another stick individually in the same way. You can try testing each memory stick individually, if one gives you a BSOD and the rest don't, it's probably a bad stick.
You can also run a thorough diagnostics on the memory with memtest86
Also I would suggest stress testing your video card with something like Furmark. See if this generates errors.
If the problem persists, Let me know what BSOD code you are getting and I can help diagnose the problem further.
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~Thought Creates Reality~
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drSE
Pseudo Reality
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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Re: I Think My Graphics Caused BSOD [Re: Az0th]
#15707769 - 01/23/12 06:40 PM (1 year, 3 months ago) |
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ok i turned of automatic restart. and I will leave the codes here everytime i get one. Note that in my first post, i generally get a different error every time. Running other tests now.
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Grow Room
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Az0th
quantum transfiguration
Registered: 02/13/00
Posts: 53,468
Loc: The Void
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Re: I Think My Graphics Caused BSOD [Re: drSE]
#15707779 - 01/23/12 06:42 PM (1 year, 3 months ago) |
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You said this happens the second you run Mass Effect... does it happen in any other games as well?
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~Thought Creates Reality~
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 Seuss
Error: divide byzero
Registered: 04/27/01
Posts: 23,394
Loc: Caribbean
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Re: I Think My Graphics Caused BSOD [Re: Az0th]
#15707795 - 01/23/12 06:46 PM (1 year, 3 months ago) |
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> IME as a tech, 90% of BSODs are going to be software or RAM related.
Absolutely correct. I have seen other faulty hardware cause them, but more often than not it is RAM or software.
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Just another spore in the wind.
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imachavel
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Re: I Think My Graphics Caused BSOD [Re: Seuss]
#15708009 - 01/23/12 07:28 PM (1 year, 3 months ago) |
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is it wrong to assume that over clock a graphics card can cause this error? run a memory test from bios, also if possible remove your graphics card and boot to on board graphics, if you have them. I think the memory test will tell you which ram stick is bad if it finds a bad sector. it will test other things as well
if it is software, it could be an OS malfunction if the driver installed is not meant to run the graphics card over clocked, try clocking the gpu back down to normal rate.
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imachavel
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Re: I Think My Graphics Caused BSOD [Re: Az0th]
#15708017 - 01/23/12 07:30 PM (1 year, 3 months ago) |
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yes remove the ram with the highest amount of memory, and leave maybe 1 stick, try reseating each stick by itself, if the computer won't reboot with one ram stick, then for sure this isn't working ram. What grade of psu do you have? Not that is should have anything to do with bsod, but if you over clock, check each rail, and yes I guess having a psu under 400 watts is never too healthy. But that shouldn't matter at this point
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drSE
Pseudo Reality
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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Re: I Think My Graphics Caused BSOD [Re: Az0th]
#15708018 - 01/23/12 07:30 PM (1 year, 3 months ago) |
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I ran Furmark. around half way through I decided to hault the operation by pushing ESC because the GPU temp was at 107C.
The second I pushed ESC I got.
Code:
Stop: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF88006D97934, 0xFFFFF8800651C758, 0xFFFFF8800651BFCO)
RTKVHD64.sys-Address FFFFF88006D97934
Base at FFFFF88006CC2000, Date stamp 4c0e0878
waited 22 mins to reboot. at start up i got
Code:
0x0000001E (0xFFFFFFFFC0000005, 0xFFFFF80002DA4901, 0x0000000000000000, 0xFFFFFFFFFFFFFFFF)
Quote:
Shroomism said:
You said this happens the second you run Mass Effect... does it happen in any other games as well?
Also happens when I run shaiya (3d mmorpg) at completely random times. usually if i'm playing Pandora (www.pandora.com) and playing the game.
Quote:
Shroomism said:
Next I would test the memory. You can do a quick and easy test on each stick of RAM. Just shut the system down and remove all but 1 stick of memory. Boot up and test it out, see if you can recreate the BSOD. If same issue, shut down and remove that stick, test another stick individually in the same way. You can try testing each memory stick individually, if one gives you a BSOD and the rest don't, it's probably a bad stick.
I tried this and all I got was a "beep" tone on BOOT. I could be wrong but my ram is DDR3 and I believe i have to have 2 sticks in parallel to boot.
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Grow Room
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imachavel
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Re: I Think My Graphics Caused BSOD [Re: drSE]
#15708036 - 01/23/12 07:34 PM (1 year, 3 months ago) |
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well cpu is memory, it's got l1 and l2 cache. you said it was running THAT high? Possibly your system shut down and bsod because of over heating. So clock it back down and reboot. Cmon now careful with that over clocking.
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drSE
Pseudo Reality
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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Re: I Think My Graphics Caused BSOD [Re: imachavel]
#15708044 - 01/23/12 07:35 PM (1 year, 3 months ago) |
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Quote:
imachavel said:
is it wrong to assume that over clock a graphics card can cause this error? run a memory test from bios, also if possible remove your graphics card and boot to on board graphics, if you have them. I think the memory test will tell you which ram stick is bad if it finds a bad sector. it will test other things as well
if it is software, it could be an OS malfunction if the driver installed is not meant to run the graphics card over clocked, try clocking the gpu back down to normal rate.
I haven't tried to overclock my GPU/CPU at all. Unless I did by accident in the Catalyst Control Center but I would believe there to be a warning as u can cause harm to your PC. (I have never tried overclocking yet, therefor I am half-unsure on these grounds).
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Grow Room
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drSE
Pseudo Reality
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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Re: I Think My Graphics Caused BSOD [Re: imachavel]
#15708062 - 01/23/12 07:38 PM (1 year, 3 months ago) |
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Quote:
imachavel said:
well cpu is memory, it's got l1 and l2 cache. you said it was running THAT high? Possibly your system shut down and bsod because of over heating. So clock it back down and reboot. Cmon now careful with that over clocking.
by 'high' do you mean the temp? If so i was doing an Burn to push my G-Card to its limits to see if I could cause a BSOD, in other words, duplicating the problem to get the 'Code' at the bottom of the BSOD.
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Grow Room
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drSE
Pseudo Reality
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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Re: I Think My Graphics Caused BSOD [Re: drSE]
#15708077 - 01/23/12 07:43 PM (1 year, 3 months ago) |
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ok. scratch my previous RAM Comment on needing 2 Sticks to boot. I just didn't have the 1 properly seated. I am currently running 1 stick now.
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Grow Room
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Az0th
quantum transfiguration
Registered: 02/13/00
Posts: 53,468
Loc: The Void
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Re: I Think My Graphics Caused BSOD [Re: drSE]
#15708139 - 01/23/12 07:55 PM (1 year, 3 months ago) |
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Quote:
drSE said:
I ran Furmark. around half way through I decided to hault the operation by pushing ESC because the GPU temp was at 107C.
The second I pushed ESC I got.
Code:
Stop: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF88006D97934, 0xFFFFF8800651C758, 0xFFFFF8800651BFCO)
RTKVHD64.sys--Address FFFFF88006D97934
Base at FFFFF88006CC2000, Date stamp 4c0e0878
waited 22 mins to reboot. at start up i got
Code:
0x0000001E (0xFFFFFFFFC0000005, 0xFFFFF80002DA4901, 0x0000000000000000, 0xFFFFFFFFFFFFFFFF)
Also happens when I run shaiya (3d mmorpg) at completely random times. usually if i'm playing Pandora (www.pandora.com) and playing the game.
I tried this and all I got was a "beep" tone on BOOT. I could be wrong but my ram is DDR3 and I believe i have to have 2 sticks in parallel to boot.
Ouch. 107c is BAD. Card should NEVER be getting that hot. (I only really know Nvidia cards but I know that's too hot for any card to be getting).
On second thought. Don't run Furmark again. It has been known to push GPUs beyond their normal limits and bypass built in fail-safes.
Have you tried cleaning your video card with canned air? That would be the number one cause of overheating.
Try using EVGA Precision. Or MSI Afterburner.
Set a custom fan profile, then enable the on-screen GPU temp display and try testing it in a game and see what your max temp is.
Also you can maybe try stress testing your card with OC Scanner? I am not sure if it will work on ATI cards or not, but worth a try.
Your first BSOD code 7E most likely indicates a bad/corrupt driver. RTKVHD64.sys Is the RealTek High Definition Audio driver - for your motherboard.
The second code could be caused by any number of things, so we'll try and do a few things first:
First thing you want to do is update all your motherboard drivers. BIOS first, then chipset, AUDIO <- especially this one, and network drivers.
Then do a "Clean Install" of the latest ATI drivers. I don't know if they have that same functionality built into them as Nvidia drivers, but you definitely want to do this. Worst case, Uninstall current ATI drivers, reboot, run driversweeper and clean out any leftover files. Reinstall latest drivers.
I would then scan Windows for any corrupt files. Go to search or RUN - type CMD and hold down shift and hit ENTER (to open command prompt in elevated mode) -
type in "sfc /scannow" (without the quotes - Make sure you have a space between sfc and / ). Let this finish and see if this finds any corrupt files.
Also let us know the results of testing the memory individually, if the issue persists across all the sticks or what.
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~Thought Creates Reality~
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drSE
Pseudo Reality
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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Re: I Think My Graphics Caused BSOD [Re: Az0th]
#15708251 - 01/23/12 08:22 PM (1 year, 3 months ago) |
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BIOS: latest update already installed
RTK HD Audo: 'updated'
sfc /scannow: says i need to run as administrator. I am the administrator, and no option to choose otherwise. (advice?) <-- only 1 profile on the computer.
edit: would also like to mention. I keep my PC throughly cleaned with air. no dust anywhere in PC. GPU stays around a constant 60c now that i have set the GPU fan speed to 80% otherwise it likes to heat up. The Catalyst Control Center seems to keep the speed at a constant 48% without variation.
Also, I tried using speedfan and cannot change the speed on my cpu fans, not even through BIOS.
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Grow Room
Edited by drSE (01/23/12 08:26 PM)
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Az0th
quantum transfiguration
Registered: 02/13/00
Posts: 53,468
Loc: The Void
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Re: I Think My Graphics Caused BSOD [Re: drSE]
#15708259 - 01/23/12 08:25 PM (1 year, 3 months ago) |
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Did you open CMD as an administrator? If you hit CMD in the search box, hold down SHIFT and then hit enter to open it, this should run as administrator.
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~Thought Creates Reality~
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drSE
Pseudo Reality
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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Re: I Think My Graphics Caused BSOD [Re: Az0th]
#15708267 - 01/23/12 08:27 PM (1 year, 3 months ago) |
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Quote:
Shroomism said:
Did you open CMD as an administrator? If you hit CMD in the search box, hold down SHIFT and then hit enter to open it, this should run as administrator.
Yes i hit 'shift + Enter' still the same result
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Grow Room
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Az0th
quantum transfiguration
Registered: 02/13/00
Posts: 53,468
Loc: The Void
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Re: I Think My Graphics Caused BSOD [Re: drSE]
#15708302 - 01/23/12 08:35 PM (1 year, 3 months ago) |
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That is odd. Sounds like you may have something going on with Windows. Try running it in Safe Mode.
Restart Computer (hit F8 while booting, choose Safe Mode or Safe Mode with networking)
Does it still do it?
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~Thought Creates Reality~
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drSE
Pseudo Reality
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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Re: I Think My Graphics Caused BSOD [Re: Az0th]
#15708473 - 01/23/12 09:06 PM (1 year, 3 months ago) |
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Got it to run in Safe Mode (still not sure why i can't do it in normal mode, weird). No worries though, I will hit that bridge at a later date.
I am officially running on the other stick of RAM now (still only 1 in mobo). I couldn't get Memtest86 to run as I have no cd-burner working at the moment. You would be surprised how little you actually have to use a cd-rom. I haven't had any crashes since the last 2, that i got back-to-back, so I am running out of ideas. On the bright side, almost everything is re-updated. I played Mass Effect 2 on the side a little too, but it boosted my HD 5770 to 80c after about 20 mins. Turn fan to 100% when playing games? seems rather annoying >.< especially since I never used to have this issue.
Hopefully it was just the RealTek HD Audio driver, and I would search for a means to test each stick of RAM now. I doubt my battle is over though haha. I still stay the Graphics card seems to be funky since it heats up so fast.
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Grow Room
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drSE
Pseudo Reality
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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Re: I Think My Graphics Caused BSOD [Re: drSE]
#15708650 - 01/23/12 09:43 PM (1 year, 3 months ago) |
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OK, I ran to a friends house and downloaded Memtest86.iso and burnt it to a bootable DVD-ROM and ran each stick individually for errors. both came back clean and in good condition with 0 errors. When I rebooted the PC i notice that during that test the GPU got up to 87c 
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Grow Room
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drSE
Pseudo Reality
Registered: 12/19/03
Posts: 4,341
Loc: Twighlight Zone
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Re: I Think My Graphics Caused BSOD [Re: drSE]
#15708769 - 01/23/12 10:04 PM (1 year, 3 months ago) |
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Running fan at 100% for an hour now while game is on. staying a constant 76c
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Grow Room
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