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 Fernis
Will provide
Registered: 04/28/10
Posts: 804
Last seen: 11 hours, 57 minutes
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 Thinking of applying to the Geek Squad 
#16600072 - 07/27/12 04:05 PM (9 months, 22 days ago) |
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Pretty much what the title says. I don't know where else I can apply in IT. I only have about 5 years experience and a 2 year degree. No certs. I think it's either that or go to local repair shops personally and try and sell myself to them.
Any suggestions/tips/advice? 
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 Az0th
quantum transfiguration
Registered: 02/13/00
Posts: 53,498
Loc: The Void 
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Re: Thinking of applying to the Geek Squad [Re: Fernis]
#16600526 - 07/27/12 05:29 PM (9 months, 22 days ago) |
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A+ is probably required or would help you get in the door there much easier.
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~Thought Creates Reality~
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cokane
Stranger
Registered: 09/16/08
Posts: 910
Last seen: 1 day, 15 hours
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Re: Thinking of applying to the Geek Squad [Re: Az0th]
#16602173 - 07/27/12 10:37 PM (9 months, 22 days ago) |
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I got 2 emails today from 2 different recruiters from 2 different recruiting company's trying to place me in the same job as a phone help desk consultant. IDK if I like people enough to do a job where I will have to talk on the phone, plus its a 45 minute drive. I didn't even apply for the job, I have a resume on monster and I have a couple of certs, and almost done a 2 year computer degree, so my resume looks decent. I really think the certifications are what gets me the emails. I really need to find a job, I don't think I would want to work for geek squad, I think given the choice I would rather work a help desk than geek squad.
Job description help desk consultant
Service Desk Call agent. Works backlog tickets in select. Handles incoming application support phone calls from employees that are reporting issues within the work environment. Must log 100% of all calls into ticket format or HPSM, provide excellent customer service and support. Report to work on-time as well as returning from breaks and lunches timely.
Responsibilities:
• Troubleshoots problems and provides or obtains a timely resolution
• Works resolved and follow-up tickets
• Answers calls related to PC and host applications, hardware capabilities and connectivity problems
• Fully functioning technical resource for trouble-shooting problems and developing timely and effective responses related to application systems, PC software and hardware capabilities
• May conduct training to support new applications, the implementation of processes and/or procedures and for administering data security protocols
• Understands established service level agreements, and effectively works to meet or exceed those standards
• Identifies and communicates operational issues, provides input regarding appropriate solutions and effectively implements the chosen approach
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Microsoft Certified Technology Specialist (Windows 7)
CompTIA A+ & Security+
TrollTIA Lurking+
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 Notahacker420
Victory is Mine!
Registered: 04/08/12
Posts: 9,902
Loc: Quahog, Rhode Island
Last seen: 4 seconds
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Re: Thinking of applying to the Geek Squad [Re: cokane]
#16604105 - 07/28/12 05:55 AM (9 months, 21 days ago) |
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start your own computer repair business, why get 8.50 an hour with your skills? i have been fixing computers for over 12 years and it pays every one of my bills and then some. I also never finished HS.
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